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Thomas Drolett

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  1. I called tech support on Tuesday (May 17) and spoke with Scott Safreed. Although my inability to back up to "Disk" still persists, Scott assured me that I could use "File" backups as long as they don't exceed 1TB in size. So far, so good. Thanks Scott. Oh, and the call was free. Tom
  2. I really appreciate your help. Hate the though of dishing out around $70.00 for support but I can't rely on "File" backups, even though they work 100% of the time. : | tom
  3. Backup failed with the same "needs media" error. Just to be clear, the NAS drive is added as a "Share". I have always added it like this. [color:red]BUT IF I CREATE A NEW MEDIA SET AS A "File", THE BACKUP SUCCEEDS. [/color] Something's not working when I make a "Disk" catalog type, which is what I need. What are your thoughts on this? Thanks.
  4. If I had an extra Mac, I'd reinstall RS on that. I am dead in the water here. [color:blue]They were empty so there was nothing to rebuild. I created these a few days ago and there have been no successful backups to any catalog. I supposed I should've tried this 12 days ago when we started attempts to get me back up (no pun intended) and running. [/color] Understood [color:green] 1 Clicked the "Add: icon in the Media Set window. 2 Set type to "Disk". 3 Named the Media Set "Media Set A". 4 Accepted the default location for the catalog. 5 Set security to "None". 6 Clicked "Add" 7 When "Add a new member to this Media Set" dialog opens, "backups" is highlighted by default. 8 Clicked "Add" 9 Verified the Member "1-Media Set A". [/color] For example, did you restart before creating a new Media Set? [color:blue]Yes[/color] Did you access the NAS volume from the Finder between the time you restarted and the time you added that Volume as a Member of the Media Set? [color:blue]No[/color] [color:blue]Understood[/color]. [color:blue]How do you suggest I proceed? The "needs media" error appears even when I test with an attached USB drive. Even a simple backup to the Mini's DVD drive ends with the same error. At this juncture, ALL BACKUPS fail. [/color] Thank you for sticking with me on this issue!
  5. I recreated all Media Sets and Catalogs from scratch. FWIW, here's the log: + Retrospect version 8.1.626.1 Launched at 4/25/2010 1:07 PM + Driver Update and Hot Fix, version 8.1.1.103 + Normal backup using Nightly Mini at 4/25/2010 1:07 PM To Media Set Mini... - 4/25/2010 1:07:21 PM: Copying MiniMac HD [color:red]>[/color] Media request for "1-Mini" timed out after waiting 0:20:00 4/25/2010 1:33:06 PM: Execution incomplete Remaining: 465176 files, 30.8 GB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 00:25:44 (00:25:40 idle/loading/preparing) + Executing Verify at 4/25/2010 1:39 PM To Media Set Wilderness... 4/25/2010 1:39:40 PM: Execution completed successfully + Executing Verify at 4/25/2010 1:39 PM To Media Set OS 9 Apps... 4/25/2010 1:39:51 PM: Execution completed successfully + Executing Verify at 4/25/2010 1:40 PM To Media Set Mini... 4/25/2010 1:40:07 PM: Execution completed successfully + Executing Verify at 4/25/2010 1:40 PM To Media Set MBP... 4/25/2010 1:40:17 PM: Execution completed successfully + Executing Verify at 4/25/2010 1:40 PM To Media Set excellent os... 4/25/2010 1:40:24 PM: Execution completed successfully + Executing Verify at 4/25/2010 1:40 PM To Media Set Documents... 4/25/2010 1:40:32 PM: Execution completed successfully Over the past few weeks, I've tried everything. Monday, I'm calling support. Thanks to all who have helped, especially "Dave". I wonder if "Mayoff" is following this? Here's a thought, I removed "backups" as a "Source" and restated RS. I added "backups" by adding a share using "afp://192.168.2.80/backups", username "tom", password "foo". Attempted a backup and received the same "needs media" error. Mounted "backups" in the Finder and looked in the terminal: [color:red]Notice that RS mounts "backups" as "root", Finder as "tom". [/color] Does this mean anything? On another note, my RS server is running on a Mac that has 2 accounts on it, one for me and one for my wife. Both have Administrator privileges. She never uses the NAS drive that has "backups" on it. I'm wondering if this "second" account has anything to do with the problem?
  6. The device is a Lacie Ethernet BD. It is an 2009 1TB model like This Device . I connect to it in the finder using "afp://192.168.2.80". I'd been using it successfully w/Retrospect until this error started popping up. I cannot attribute the beginning of the problem to a specific event, such as a software update, etc. See attached file. HTH, Tx Dave.
  7. Dave, Maybe, or maybe not. I'm thinking that you've made some mistakes in using the program. Let's try and take the available information and steps to see if User Error is apparent. 1 Restarted the Mac running the server Good first step; let's make sure "server" refers to the "Retrospect Engine host machine." [color:blue]It Does.[/color] 2 Started the server, then the client Default install has the Engine start when the system does; did you change this? [color:blue]Yes[/color] So "Started the server" means a visit to the Retrospect pane of System Preferences on the Host machine? [color:blue]Correct[/color] 3 Using the Terminal, ls -l /Volumes shows that "backups" is mounted. Good; the share point used as the Member of your Media Set is available for Retrospect's use. 6 From the "Sources" pane I was able to "Browse" the Source Name "backups" Good. You've omitted the only relevant part of the Summary tab, the part I asked you to check up-thread. All that matters is that the path to the volume (currently /Volumes/backups/) matches the path that Retrospect is going to expect for the Member's location. [color:blue]I did this as you suggested up-thread and posted. Sorry if I did not make that clear.[/color] 7 Went to the "Scripts" pane, clicked on a script, then the "Run" button. You've jumped ahead, oddly since the things to check were already provided up-thread. [color:blue]I already verified that these paths were the same post-thread. I just checked again.[/color] Please look at these: Media Sets and Sources Screens 4/19 Before clicking on any buttons, what does Media Sets->Wilderness->Members Tab->1-Wilderness Location(column) show? [color:blue]/Volumes/backups/[/color] You could perform computer magic to change the former, but the wisest course is to correct the latter: - Select the mis-named Member - Click the pencil icon - Navigate to backups in the drop-down sheet - Click Save - Confirm that the Location column now correctly displays /Volumes/backups/ Then click the Run button in your script. [color:blue]Done. Same Error![/color] If you restart the Engine host machine again, be sure _not_ to mount backups manually (ie from Finder) unless/until the Retrospect Engine has had a chance to mount it for itself (it's OK if _you_ interact with the share point as backups-1 but not OK for Retrospect to be asked to do so). [color:blue]Understood[/color]. Thanks again. Tom
  8. FWIW, This "Newbie" has successfully set up dozens of Retrospect solutions for clients since I started in 1986. My point is, this shouldn't be so tough to resolve. I am very grateful for all the assistance the members of this forum have provided. As a Consultant, how can I recommend this product to my Clients? Should I call tech support at this juncture?
  9. Dave (and others), I did some testing to see if my NAS drive WAS mounted twice hence the appearance of "backups-1" in Retrospect. Here's what I did: 1 Restarted the Mac running the server 2 Started the server, then the client [color:red]3 Using the Terminal, ls -l /Volumes shows that "backups" is mounted. 4 Permissions trouble??[/color] 5 Verified my Media Sets. Each member points to /Volumes/backups/ 6 From the "Sources" pane I was able to "Browse" the Source Name "backups" (in the "Machine" column shows the IP address of the NAS drive but that "OS" column shows "Unknown") The "Summary" tab list the file system as "Mac OS AppleShare" 7 Went to the "Scripts" pane, clicked on a script, then the "Run" button. 8 Was asked to choose a Media Set. The default and only choice was highlighted. Selected it. After 5 minutes or so, the darn "Needs Media" error appears. Selecting "Choose media…" and selecting the member from the list does nothing. Thanks for all your help. I'm beginning to think that this is a Bug. I've spent [color:green]12 hours[/color] on this issue so far. There is no joy in Retrospect land.
  10. Screen shots provided here: Media Sets and Sources Screens Tom
  11. They appear to be the same, but the name of the NAS drive partition is "backups", not "backups-1" . The NAS drive is a LaCie Ether BD. I added it as a source via afp. I'm not sure how or what I need to change. I've posted 2 screen shots here: Media Sets And Sources Screens Thanks for all the help.
  12. Hi, Overview: I was successfully backing up 2 computers, referred to below, with 8.1. In the past 20 days every backup attempt fails with the blinking "tape cartridge" icon. All are reporting "Needs Media". This happened when I was running 10.6.2 and 10.6.3, contrary to a previous post I mistakenly posted on the wrong forum. I cannot backup any volume to any destination. : ( I attempted to link the beginning of these errors to the installation/deletion of other programs and OS updates and security patches. Nothing concrete there. System Setup: Client 1: G4 800 Digital Audio tower 1.25/120 + 60 GB (10.4.11), Client version 6.3.028 Client 2: MBP 2.33 Ghz, Rev.2,2 3/500 GB (10.63), Client version 6.3.028 Server: Mac Mini 2.53 Ghz 4/500 GB (10.63) , Version 8.1 (build 626) w/Driver Update 8.1.1.103 All catalogs are in their default location. Backups are stored on a NAS Share. Airport Extreme, Linksys Gigabit Ethernet switch Static IP addressing. One subnet. Mini and MBP are also running Time Machine. Attempted remedies: Checked Firewall to verify no connections were being blocked Tested Client connections successfully. Made sure I have permission to access the NAS share. Using afp. Verified passwords on the Tower and the MBP. Verified media sets successfully. Ran Disk Utility: no permission or drive trouble reported Nuke Everything: Finally, I deleted all media sets, catalogs, backups, preferences. Ran the Uninstall Retrospect 8 Applescript. Restarted Reinstalled Server software on Mini. Entered it's IP address instead of the default. Created new scripts, catalogs, etc. Eliminate variables: Attempted a manual backup named "Test" of a partition on the Tower (using the "Backup" icon) using a new catalog. Results: Retrospect begins to scan media and adds files, then stops and request media. I clicked on the "Choose Media…" button shown in the Summary window, pointed it to the folder 1-Test as the program requested, clicked "Add", nothing happens. Clicked "Choose Media…" button again and added a new folder on an external drive connected to the server via FW 800. Nothing happens. (I did this to eliminate the NAS drive from the config in case it was the culprit.) Log: Your suggestions will be appreciated. There is no joy. : | TIA
  13. Thanks. I was in a hurry and will repost as you suggested w/more accurate info.
  14. Hi, I was successfully backing up 2 computers with 8.1. After upgrading to 10.6.2 every backup attempt fails with the blinking "tape cartridge" icon. All are reporting "Needs Media". System Setup: I'm using the latest Client software on a G4 tower (10.4) and a MBP (10.63) My server is on the same subnet running 10.6.3. All catalogs are in their default location. Backups are stored on a NAS Share. Attempted remedies: Made sure I have permission to access the NAS share. Verified passwords on the Tower and the MBP. Log: I've had other errors too, such as Any suggestions will be appreciated.
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