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IrenaS

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Everything posted by IrenaS

  1. Please try another high-quality brand of media and let me knwo how this works. Thanks!
  2. The Server version allows you to use the client software to connect to the remote computer. The Apple bug is in filesharing. The client software means that you don't need to rely on filesharing, and can connect directly over TCP/IP. Yes, the Server version allows you to back up files from other Mac OS, Mac OS X Server and Windows computers on your network incrementally, as 4.x did. Hope this helps!
  3. The problem that you are seeing is a result of Apple not correctly reporting/translating creation and modification dates on files through file sharing. Using the Server version allows you to use the Retrospect client, which takes both the need to configure the server for login AND the Apple bug out of the picture.
  4. Do you want to back up under OS X or OS 9? Are you using OS X at this time? Do you have other data on the hard drive? If not, I'd recommend starting from scratch: format the external drive. Create a single file backup set on the external drive and try a backup of the whole internal drive. If this doesn't work, try a backup of a smaller subvolume, or use the preview window to select just a few files. If you still have problems, run disk utilities on both the internal and the external drives. You may also want to check with APS to confirm that the drive you have in compatible with OS X. The Buslink hard drive that I mentioned previously is a USB hard drive from another manufacturer, and it is NOT compatible with OS X.
  5. If you remove the client control panel from your OS 9 Extensions folder, does this help?
  6. It sounds like you've already done a bit or troubleshooting. Can you give some details so I don't suggest steps that you've already taken? For example, have you tried removing the scanner so that the drive is the only device connected? Have you changed SCSI IDs? To what? Have you tried new cables? Tried the drive on another machine? Thanks, Irena Solomon Dantz Tech Support
  7. Can you list detailed steps to reproduce? Here's what I did and I did not see the behavior that you describe: 1. Create a selector to backup only JPEG files. 2. Define a small folder (containing about 20 JPEGs) as a subvolume. 3. Do an Immediate backup, using the JPEG selector. 4. Drag a few more JPEGs to the folder in the Finder. 5. Start an immediate incremental backup by clicking Immediate > Backup again. 6. Click Files Chosen. Following these steps, I see the files that I've already backed up as marked with a diamond (matched), and the new files as marked for backup.
  8. OS X is much, much more sensitive to minor SCSI issues and may have requirements that didn't exist under OS 9. I don't see your Atto card listed on the Retrospect OS X SCSI card support page: http://www.dantz.com/index.php3?SCREEN=osx_scsi_adapter The drive needs to be connected to a supported card with the same pin configuration as the drive. With the Adaptec 39160 card, some users have reported problems with the updated Adaptec drivers, so it's recommended that you revert to Apple's version of the driver. Instructions at: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=852 Beyond that, do some standard SCSI troubleshooting, as listed at: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=839 Hope this helps! Irena Solomon Dantz Tech Support
  9. These log excerpts suggest that the drive is having trouble reading the data that it's written to the CDs. The fact that it doesn't happen in OS 9 probably speaks to the fact that OS X works differently with devices and is likely to be more finicky than OS 9. What other media brands have you tried? Have you tried a new backup set? Have you tried using other programs under OS X that can write in packet-mode?
  10. What version of Retrospect are you running? What kind of hard drive are you backing up to? Is this the Buslink USB hard drive? How is the external drive formatted? Are you using a file backup set? Thanks, Irena Solomon Dantz Tech Support
  11. Thanks for the feedback! I'll forward this to the correct people. Irena Solomon Dantz Tech Support
  12. Did you ever have the beta or Preview client on this computer? Thanks
  13. From my experience, if the device is LVD you have to have an LVD-SE terminator on it (it's usually printed on the terminator). I've seen cases in which an HVD terminator was used: it fit the connection but just didn't work.
  14. Just deleting the beta client doesn't remove the password or the associated files. You need to remove the beta client fully, using the uninstall instructions in the readme file, and then reinstall the shipping client. I've included the instructions for uninstalling here: To Un-install the Client To un-install the client, first move the folder "Dantz Beta" to the trash. When installed, the Retrospect client creates the folder: /Library/StartupItems/RetroClient and puts the following two files inside: RetroClient StartupParamaters.plist To remove them, you can drag the RetroClient folder to the trash, but you will not be able to empty them from the trash until after you restart your Macintosh. To empty the trash without restarting you will need to manually quit the "pitond" process: Step 1 - Open the Terminal application found in /Applications/Utilities/. Users who are familiar with typing in the UNIX shell may choose to perform these actions as the 'root' user and omit the 'sudo' in each of the commands below. Please enter Terminal commands carefully and accurately; there are no system warnings when removing files and folders through the command line interface. Step 2 - Type: sudo ps -cx | grep pitond Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges). If the Retrospect client process is running you will see something similar to this: 119 ?? Ss 0:03.63 pitond The first field (119 in this example; your number will be different) is the process number. You will need to enter the process number in the next step. Step 3 - Now kill the process by typing: sudo kill [process number] (Do not type the brackets around the process number) Re-enter your administrator password if requested Step 4 -The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands: sudo rm /var/log/retroclient.history sudo rm /var/log/retroclient.log sudo rm /var/root/Library/Preferences/retroclient.state Appendix A: Un-installing the Old Public Beta of the Retrospect Client Un-installing the Public Beta of the Retrospect client (versions 1.0.425 through 1.0.428) differs slightly from the instructions given above. Step 1 - Type: sudo ps -cx | grep pitond Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges). If the Retrospect client process is running you will see something similar to this: 119 ?? Ss 0:03.63 pitond The first field (119 in this example, your number will be different) is the process number. You will need to enter the process number in the next step. Step 2 - Now kill the process by typing: sudo kill [process number] (Do not type the brackets around the process number.) Re-enter your administrator password if requested. Step 3 - Remove the following folders: sudo rm –r /Applications/"Dantz Beta"/ sudo rm –r /Library/StartupItems/RetroClient/ Step 4 - The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands: sudo rm /var/log/retroclient.history sudo rm /var/log/retroclient.log sudo rm /var/root/retroclient.state
  15. What is the error that you get? Can you ping the IP address that the client is at once you get the error? Have you tried uninstalling and reinstalling the client?
  16. > When the device is no longer visible, can the Apple System Profiler see the device? > Have you done any device troubleshooting, such as trying a new cable or connecting the drive to a different port? Thanks, Irena
  17. A backup set must be comprised only of members of the same type, so if you have a tape backup set, you can only add other tapes to the set. You would not be able to continue the set to DVD. If your tapes are full, you call tell Retrospect to Recycle, which will reset the catalog and erase the tape, basically starting fresh. Either tell Retrospect to do a Recycle backup under Options in your Immediate Backup window, or reset the backup set manually: Click on the Configure tab from the Retrospect Directory, and click on Backup Sets. Choose your backup set and click Configure. Then, click the Options tab and under Action, choose Recycle. This will force Retrospect to start the backup set over again.
  18. I'm sorry I didn't catch this before, but it looks like you're using the latest Adaptec driver for the card, which we've seen to be problematic. Here's a Knowledgebase entry that gives instructions on how to revert the driver: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=852 If this doesn't help, here's a Knowledgebase entry that takes you through some preliminary SCSI troubleshooting: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=839
  19. The easiest way is to begin an Immediate backup of your hard drive, and then click the Preview button in the summary window. Highlight only the desired folder (all folders, including invisible ones, will show in this window), and then select "Save Highlights" from the Browser menu at the top of the screen. Enter a name for the new selector, change Folder to Enclosing Folder and you will then be able to apply this selector anywhere. You can also look at what Retrospect did to create that selector by opening it from Special > Selectors.
  20. What version of Retrospect? Were there any errors in the log? Is there an assert or error log at /Library/Preferences/Retrospect? What operating system? What are you backing up to? You most likely will need to rebuild the catalog file from scratch. To speed this in the future, you may want to duplicate your catalogs after the backups run. If it's happening consistently, run disk utilties on the volume that the catalog file is saved to, or try saving it to another volume.
  21. When you launch 5.0 for the first time, it should ask if you wish to import preferences from 4.x or start with default prefs. Choose "Import." If you are not prompted to import on first launch, you can place your 4.x preferences file in your OS X system at /Library/Preferences/Retrospect. Be sure there are not other Retro.Config files in the folder; if there are, drag them out of this folder. Launching Retrospect at that point should offer the option to import. The 4.x preferences are kept in a file under OS 9 called "Retro.Config (4.2)" (yes, even 4.3 prefs) and are at System > Preferences > Retrospect. Irena Solomon Dantz Tech Support
  22. Please provide details on your configuration: Retrospect Version and build Computer Model and speed OS X version and build Device (from Retrospect's Configure > Devices > Device Status window) Device firmware (in the version column of the Device Status window) Device interface Media brand and size Other Devices Adapter Card Adapter Card firmware Adapter Card driver for OS X Thanks, Irena Solomon Dantz Tech Support
  23. You will need to forget the client at the old address and add it again, re-adding it to your scripts as well. Retrospect doesn't match against location, so it should just pick up where it left off and only copy new or changed files since the last backup. Hope this helps! Irena Solomon Dantz Tech Support
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