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IrenaS

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Everything posted by IrenaS

  1. Do the CDs show up at all in Retrospect's Configure > Devices window? Does the drive show up there? If you boot into OS 9 can you see the CDs? If you start a new backup to a new CD, then eject and reinsert the CD does it show up properly?
  2. Does this happen with all cartridges under OS X? Can you drag data to and from them in the Finder? If so, then you should try some of the troubleshooting recommended under OS X at: SCSI Troubleshooting with Mac OS X systems
  3. Unfortunately, it's not possible to offer a timeline on device support. Dantz goes through a rigorous qualification process with every drive we test. This means that not every drive will be qualified and we can never guarantee that a particular device will be supported. Sometimes the process is relatively short and the device can be qualified quickly. However, some drives do not get qualified ever, and some take 6 months to a year to get support. We have no way of telling when this drive will be supported or not at this moment. We add device support often though, so do check back with our Hardware Compatibility list: http://www.dantz.com/index.php3?SCREEN=compatibility_list
  4. To say that this problem is not a network issue because it is not reproducible 100% of the time on each client isn't really very helpful. It seems like you are saying that Retrospect is unable to back up IDE hard drives on all Quicksilver machines; is this correct? In any case, we can try a crossover cable between the server and client. If this still fails consistently, we can start to look at other options. Please post your results.
  5. The name should be the same as the computer name in your sharing preferences. Let's see if that is the problem though. Turn off the G4 or remove it from the network. From Configure > Clients, make sure that no clients show up. Now try to find the Powerbook. If it's not visible, try some of the troubleshooting tips in the Knowledgebase article at: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=797 Once you have that client logged in, you can change the name from the Retrospect application.
  6. Do you want to back up the entire User's folder? If so, it might be easier to just define that as your source and not use selectors. If you do wish to use a selector, using one that include Enclosing Folder name contains "Documents" should work. Selectors are tricky. You need to make sure that the selection criteria themselves are correct, and then you need to make sure they've been linked correctly. A good rule of thumb is to make sure that unrelated criteria are linked by "or." For example, how do you select a folder whose name is "Applications" AND whose name is "System Folder?" It's impossible. But it makes much more sense to select a folder whose name is "Applications" OR whose name is "System Folder." Another good thing to remember is to "check" your Selector. Do this by, in your Selector edit window, selecting "Check Selector" from the Selector menu. Choose a volume and Retrospect will apply your Selector to that volume in real-time. This will save you having to wait until a backup to see if it's been set up correctly.
  7. > Also, can you provide details on the crash? Is it a hang? A Retrospect assert?
  8. The installer should be asking you for the password when you install. Is the password that you are choosing longer than 4 characters? Any spaces?
  9. At the time that the application times out searching for the client, what is the status of the client? Can you ping it at that point? Does this just happen with the OS X Server? Does the 9.x client work properly? Do you get an error code on trying to access it? Trying to back it up?
  10. You should update to the latest client for Windows from: http://www.dantz.com/index.php3?SCREEN=upgrades_win#CLIENTS Do other services stop? When the services stop, are you able to ping the machine? Have you tried disabling any other 3rd-party services to test for a conflict? Have you reinstalled the client software? Are there any patterns as to when this happens, or in the computers to which it happens?
  11. Weird! Try this: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=849 Alternately, just search for "39160."
  12. This drive is not currently supported for use with Retrospect. Dantz goes through a rigorous qualification process with every drive we test. This means that not every drive will be qualified and we can never guarantee that a particular device will be supported. Some drives do not get qualified ever, and some take 6 months to a year to get support. We have no way of telling if this drive will be supported or not at this moment. We add device support often though, so do check back with our Hardware Compatibility list: http://www.dantz.com/index.php3?SCREEN=compatibility_list
  13. I'm sorry, I should have been more specific in the information I need: Retrospect Version and build Computer Model and speed OS X version and build Device (from Retrospect's Configure > Devices > Device Status window) Device firmware (in the version column of the Device Status window) Device interface Media brand and size Other Devices Adapter Card Adapter Card firmware Adapter Card driver for OS X Also, can you provide details on the crash? Is it a hang? A Retrospect assert? Thanks, Irena Solomon Dantz Tech Support
  14. The Windows Server does not support backing up the OS X client at this time. We plan to add this functionality in our next release for the Windows platform, but at this time you cannot add your OS X client(s) to the backup.
  15. What version is the application? Note that the OS 9.x and the OS X clients will show up in different windows in the Network pane. You won't see them simultaneously. Can you ping the OS X machines? Can you try to add by address?
  16. NFS shares have not been tested extensively with Retrospect. To back up any mounted volume, though, you'd need to follow the quirelines in the ReadMe, and either configure Retrospect to log in to the volume automatically, or log into the Finder as root.
  17. Edit your script and click the "schedule" button. At the bottom of that screen, you'll see a check box to skip executions. You can enter in the amount of time that you want to skip executions for, and Retrospect will do so. From the Automate tab, you can click Preview to make sure that the schedule looks correct. Hope this helps! Irena Solomon Dantz Tech Support
  18. The best way to approach these types of problems is to narrow it down as much as possible. Take a single client that seems to be getting the error more frequently. Do some troubleshooting to see if you can increase the success rate. If this fails or is inconclusive, try troubleshooting the backup computer for problems. Your network may also be a contributing factor. You can elimitae this by trying backups over a crossover cable. Troubleshooting steps for netowrking errors can be found at: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=186
  19. What version of the application? If you are using a recent version, you should update your clients to the latest version (currently 5.6). Next, how long are you DHCP leases? If the lease is too short, this may be a problem. Is the client service stopping? Or is it never starting? Does this happen with all clients? If it's only a few, do they have anything in common?
  20. Can you clarify a bit please? The only Pioneer 103 drive that is currently qualified on the Mac is the internal drive that Apple shipped as an option for certain computers. There is an external FireWire drive made by EZQuest Boa (EZQuest Boa DVDRW/CDRW FireWire Ext.) available on the market that uses this mechanism, but this drive is not yet qualified for use with Retrospect. If this is the drive that you are using, it will not currently support doing backups with Retrospect.
  21. The pin configuration is what matters, so 68-pin to 68-pin should be just fine, regardless of HD/VHD. The 29160 card is NOT supported under OS X for Retrospect backup, so you'll want to stick with the 39160 card that you have. One note for this card: it's recommended that you revert to the original Apple drivers instead of using the updated Adaptec drivers. Details are in our Knowledgebase at: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=852 Irena Solomon Dantz Tech Support
  22. Can you list the exact mechanism that shows up in Retrospect's Device Status window? Thanks!
  23. This card was listed on the supported list very briefly. However, further testing with the Adaptec 29160 card has shown that it does not offer consistent reliability when used with Mac OS X. Thus, Dantz removed this card from our list of SCSI host adapter cards that function reliably with Mac OS X.
  24. This drive is not yet supported for use with Retrospect. For a list of currently qualified devices, please see: http://www.dantz.com/index.php3?SCREEN=compatibility_list Dantz goes through a rigorous qualification process with every drive we test. This means that not every drive will be qualified and we can never guarantee that a particular device will be supported. Some drives do not get qualified ever, and some take 6 months to a year to get support. We have no way of telling if this drive will be supported or not at this moment. We add device support often though, so do check back with our Hardware Compatibility list.
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