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Everything posted by IrenaS

  1. 10.2 has a built-in firewall in your System Preferences. In the Sharing preferences, click firewall, then click edit. Add the Retrospect port to the list of open ports. Mounting a computer on the desktop isn't done with the same protocols that Retrospect client communication is, so this doesn't really give us any more information. Is it showing up in the first window that you get to when you click Configure > Clients? Are the clients in the same subnet? (Are the first 3 sets of numbers in their IP addresses the same?) In "Show active network ports" is ETHERNET listed first?
  2. I'll update in this thread, but the one I'm referring to is at: 867DP + 9.2.2 + 4.3client = hang at startup Thanks, Irena
  3. Actually, this is something that has been reported elsewhere on the forum and that we're looking into. We will ceratinly keep you updated in the forum.
  4. You need to decide if you want to connect your backup device to a Mac or a PC and then that machine will have the Retrospect application installed on it. It will become your *Retrospect* server. It doesn't matter which OS you choose to run the application; you'll be able to back up both Mac and Windows clients either way. If you want to have a Mac as your Retrospect server, you need to upgrade to version 5.0 for Mac. If you'd rather have a PC for a server, you need to return the product you got and purchase Retrospect 6.0 for Windows.
  5. Did you get that information from us? 5.0 for Windows is not longer available; 6.0 for Windows is available but won't work for you since it's the Windows version. You need to get 5.0 for the Macintosh, which is the current shipping version.
  6. If you reboot with Mac OS Base extensions plus the Retrospect client extension, do you still get the freeze? If so, try changing the load order of your extensions. If this doesn't help, try reinstalling the OS.
  7. 4.3 is not supported for Mac OS X. You need to upgrade to 5.0 for compatibility. If you've just purchased the product, you can fax your proof of purchase to our customer service department and you'll likely be able to upgrade for free. If you purchased it more than 30 days ago, see this page for upgrade information: http://www.dantz.com/index.php3?SCREEN=upgrade_wizard
  8. Is it showing up in the first window you get to from Configure > Clients? (Not the window you get to by clicking Network.) If so, forget it from there. Then click Network and locate it in the TCP/IP section for OS X clients. If it's not showing up there, check the following: 1. Check the TCP/IP preferences pane for each to be sure that they are on teh same subnet. 2. In the same window, change to Show Active Network Ports and be sure that Ethernet is listed FIRST in this window. 3. Check and firewall software on either computer, and be sure that port 497 is OPEN for incoming and outgoing TCP and UDP communication.
  9. Is the client visible in the first Configure > Clients window? If so, forget it and then try re-adding it from the Network window.
  10. What version of OS X do you have intalled on the computer? As the message says, you need to have 10.1.2 or higher; if you don't have that, you'll need to get an update from Apple's website.
  11. You need Windows version 6.0 to back up Mac OS X clients. The version you have will not be able to connect.
  12. If the application is at 5.x, then in should show up correctly under either OS X or OS 9. You don't need to move it to your OS X system to use it. If you do move it, you shoudl moe the entire Retrospect folder, and not just drag the application icon. Also, check that you don't have more than one installation of Retrospect. It's also possible that the installation is damaged. You can always reinstall; the installer is called, simply, "Install Retrospect Express." If you'd like another copy of the installer, contact customer service at 888.777.5664.
  13. Click Duplicate from the Immediate tab. You will chose your source and your destination, and you'll get a summary window which lists these, at which point you click "Duplicate." To script a duplicate, click Scripts from the Automate tab. Click Create New, then click Duplicate. You'll again pick your source and your destination, and you can create a schedule.
  14. You can uninstall Express, but it's not required. As for the catalog files, you can use them with your new program, so if you'd like, you don't need to completely start over. Hope this helps!
  15. Can you give the entire text and number of the error message that you get? And do please post the results of the test with the crossover cable. Thanks
  16. If you use the Add by Address button in the Configure > Clients window, do you get an error? What is the error? Did you make any changes at the time the backup stopped working? Have you tried connecting the two computers with a crossover cable? Have you checked that the interface that you wish to use with Retrospect is listed first in the Network Preferences pane on both the server and the client?
  17. The name should be the same as the computer name in your sharing preferences. Let's see if that is the problem though. Turn off the G4 or remove it from the network. From Configure > Clients, make sure that no clients show up. Now try to find the Powerbook. If it's not visible, try some of the troubleshooting tips in the Knowledgebase article at: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=797 Once you have that client logged in, you can change the name from the Retrospect application.
  18. Do you want to back up the entire User's folder? If so, it might be easier to just define that as your source and not use selectors. If you do wish to use a selector, using one that include Enclosing Folder name contains "Documents" should work. Selectors are tricky. You need to make sure that the selection criteria themselves are correct, and then you need to make sure they've been linked correctly. A good rule of thumb is to make sure that unrelated criteria are linked by "or." For example, how do you select a folder whose name is "Applications" AND whose name is "System Folder?" It's impossible. But it makes much more sense to select a folder whose name is "Applications" OR whose name is "System Folder." Another good thing to remember is to "check" your Selector. Do this by, in your Selector edit window, selecting "Check Selector" from the Selector menu. Choose a volume and Retrospect will apply your Selector to that volume in real-time. This will save you having to wait until a backup to see if it's been set up correctly.
  19. > Also, can you provide details on the crash? Is it a hang? A Retrospect assert?
  20. The installer should be asking you for the password when you install. Is the password that you are choosing longer than 4 characters? Any spaces?
  21. At the time that the application times out searching for the client, what is the status of the client? Can you ping it at that point? Does this just happen with the OS X Server? Does the 9.x client work properly? Do you get an error code on trying to access it? Trying to back it up?
  22. I'm sorry, I should have been more specific in the information I need: Retrospect Version and build Computer Model and speed OS X version and build Device (from Retrospect's Configure > Devices > Device Status window) Device firmware (in the version column of the Device Status window) Device interface Media brand and size Other Devices Adapter Card Adapter Card firmware Adapter Card driver for OS X Also, can you provide details on the crash? Is it a hang? A Retrospect assert? Thanks, Irena Solomon Dantz Tech Support
  23. The Windows Server does not support backing up the OS X client at this time. We plan to add this functionality in our next release for the Windows platform, but at this time you cannot add your OS X client(s) to the backup.
  24. What version is the application? Note that the OS 9.x and the OS X clients will show up in different windows in the Network pane. You won't see them simultaneously. Can you ping the OS X machines? Can you try to add by address?
  25. If you remove the client control panel from your OS 9 Extensions folder, does this help?
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