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Everything posted by IrenaS

  1. I do understand your question. If you want to use the Duplicate option, you cannot have the source and destination on the same client; it works locally or from one client to another. You are correct about this. You are also correct that you coudl install Desktop (or Express) to do local duplicates of each computer. My reply was warning you about the caveats that might prevent this from being an ideal disaster recovery solution.
  2. We're certainly looking for ways to work with OS X's multihoming more seamlessly and efficiently. Thanks for your update!
  3. Have you reproduced this yourself? That is, have you gone to the cilent machine and shut the appliations down yourself, then noticed that the client returned a 508 error?
  4. You'll need to contact the vendor of the drive for the best steps to take to get the drive to show up to the OS. I can offer you some basic suggestions, but the drive manufacturer is likely going to have more detail. Adaptec may be able to help as well. Remember, the issue is not (yet) that Retrospect can't see the drive, but that the computer can't see the drive. I'm afraid I don't have any information on the configuration that we've tested this drive with. We do write the software to OPERATE the drive, but not for the drive to show up. Good luck!
  5. I'm afraid I dont' have details on the causes. You can test this by trying to connect the client and the server with a crossover cable though.
  6. Dantz does not, and will not, write drivers for a SCSI card to communicate with an operating system. That is the work of the SCSI card manufacturer. Adaptec's website says that the 2930CU is specifically for the PC and the 2930U is for the Mac. When we were compiling our resources we spoke with them and confirmed that the 2930CU is NOT supported on a Mac and is NOT supported under OS X. For simplicity, drivers for devices are often not written for a specific item, but for a family of items. This is so that every single drive [or card] does not need to have its own driver: to make things simpler. This doesn't mean that every item in the FAMILY is supported though. For example, Retrospect loads a driver by looking at the inquiry string of a device. In many cases it looks only at the first part, since manufacturers are known to append letters or numbers to the end that refer to marketing specs and do not affect the functioning of the drive. Say that manufacturer decides to make a change to a drive that *does* affect performance, but that doesn't change how Retrospect sees it. Until we test that drive, it remains unsupported, even though a driver *might* load for it. I suspect the same is true for Adaptec. Note that this driver lits the PowerDomain 2940U2W, which Adaptec has specified is fully unsupported under OS X.
  7. Have you tried recreating the scripts from scratch? Have you changed any preferences in the Retrospect Special > Preferences? Try setting Retrospect to "Stay in Retrospect" (the Unattended preferences).
  8. You initial post implies that your capacity has been low since you began using the RDU -- is this not correct? Are you reporting that you are getting poor capacities in general with 5.0? If so, this is probably one of the unfortunate effects of updating your OS to OS X, since it just doesn't handle SCSI as seamlessly as OS 9. You can try to pinpoint the problem by creating a backup set with hardware and software compression turned off to see what your capacity is with no compression. Then try using software compression or hardware compression, one at a time. Look at the transfer rates you got under OS 9 vs. OS X. Slower transfer rates are going to mean reduced capacities. Try new tapes. Try standard device troubleshooting to see if a problem small enough to not be noticeable under the more forgiving OS 9 is now asserting itself under OS X.
  9. When you purchased your upgrade, you should have received a new 5.0-style license code. This is a 16 digit alpha-numeric code, and is now required to start the program initially in lieu of the 10 digit registration number. If you no longer have this code, give customer service a call at 888.777.5664 and they can assist you. Irena Solomon Dantz Tech Support
  10. Is it just this one client? Do you have other clients that do not behave like this? Is it opening or closing the applications that causes the problem? Are they logging out? Have you tried reinstalling the client?
  11. I've pasted the relevent section of the Tech Note below. Please try the suggested solution and let the forum know how it goes. Thanks! 1. Networking problem with pre-G3 PCI-based Macs Technical Note #414[/url on our web site describes an issue with on board Ethernet on certain Mac and Mac clone models, available at: http://www.dantz.com/index.php3?SCREEN=technotes Dantz found a problem with built-in Ethernet on all non-G3 PCI-based Mac OS computers. The problem tends to occur during large data transfers on a busy network. The symptoms are error 519 followed by complete loss of all networking on affected computers. Affected computers may also crash while restarting or shutting down after the network failure. While Retrospect can trigger the problem during network backups, it is not the ultimate cause. The networking problem also occurs with the Finder and AppleShare IP during large data transfers on busy networks. Solutions One solution is to upgrade to Mac OS 8.6. The Apple Enet extension (version 2.1.2) included with Mac OS 8.6 fixes the problem. Mac OS 8.6 Update is a free update for Mac OS 8.5 customers and it is available from: http://asu.info.apple.com If you have computers which are not officially supported by Mac OS 8.6 (for example, Mac clones) or you do not have enough memory or disk space to run Mac OS 8.6, you have two choices: - Install and use third-party Ethernet cards, which do not have this networking problem. - Use Mac OS 8.1, remove its 'Ethernet (Built-In)' extension and replace it with the new 'Apple Enet' extension from Mac OS 8.6. Though this combination is not supported by Apple, our extensive testing found the Apple Enet extension (version 2.1.2) solves the problem on affected computers running Mac OS 8.1. Following is a list of computers known to be affected by this networking problem. Apple Power Macintosh 7200, 7215, 7300, 7500, 7600, 8200, 8500, 8515, 8600, 9500, 9515, 9600 Workgroup Server 7250, 7350, 8550, 9650
  12. Try setting the SCSI ID of the drive at 0, 1, or 2, and the library 3 higher than that. Do the pin configurations of the drive and the card match precisely?
  13. Try setting the SCSI ID of the drive at 0, 1, or 2, and the library 3 higher than that. Do the pin configurations of the drive and the card match precisely?
  14. Is this an immediate backup, or a scripted backup? it will always ask for confirmation if you're doing an immediate operation, but it shoudl find the tapes automatically for a script. If your library required the ADK before, 5.0 does NOT require it, so be sure that the ADK has been removed from the Retrospect folder.
  15. Unfortunately, the Onstream USB drive is not supported by OS X. You will not be able to back up to this drive with OS X until Onstream releases drivers for OS support. Also, Retrospect running in Classic mode is unsupported for a number of reasons. The two most relevant to you are device access and OS X system backup. Retrospect can't access the device bus directly in Classic, so I'm surprised that you were ever able to see the drive. It also can't copy any OS X-specific data, like hard links or permissions, so you can't get a full backup of the system unless you run 5.0 in OS X. I'm sorry that you did not get this information when you called. For a list of devices that are NOT supported in OS X, and well as our compatibility list as SCSI card compatibility list, please see: http://www.dantz.com/index.php3?SCREEN=compatibility_list Irena Solomon Dantz Tech Support
  16. If you remove the RDU does the capacity increase? What are the pin configurations of the drive and the card that you're using? Thanks, Irena
  17. For all removable and CD/DVD backups, Retrospect can span as many pieces of media as are required.
  18. What version of the client software and application? The 508 error, assuming that you are at the latest version of Retrospect, should only occur if a users turns off the Retrospect Client. Opening or closing other applications should not affect the backup.
  19. For duplicates, your source and destination cannot both be on the same client. Express will allow you to duplicate the date, but this wouldn't work as a full disaster recovery option, since you won't get the registry. It certainly will back up all your user data, but often the registry is what really get damaged with a virus. You're best off backing up to a central source, at least intermittently, and then using the duplicate option if you choose to have a quickly-accessible copy of your user data for each computer. Note that with the iMac, the registry problem doesn't apply, and you *would* be able to boot from the duplicated drive on that computer.
  20. Thanks for the update! You'll certainly want the lastest version for OS compatibility.
  21. What kind of computer is the client? Is it one of the ones listed under the "Known Issues," specifically mentioning the problem with 8.1 and certain networking? What were the results of the hardware troubleshooting recommended (changing cables, hubs, routers, etc.)?
  22. Does the OS X machhine have more than one item listed in the Network Preference Pane's "Show Active Network Ports" window? If so, experiment with moving/disabling the interfaces. Usually, you want to have the interface you're using with Retrospect listed first.
  23. If rebuilding the catalogs works, and if this is happening often, then there is a problem with the disk they are stored on that is corrupting them. I'd recommend running any disk utilities that you have on the drive, including Drive Setup's Verify.
  24. Recent versions of the client don't ask for a license code. In fact, I don't think that the client installer has ever asked for a license code. It may be asking for a password or security code; if so, this is a code that you make up and can be anything. It also sounds like you may have installed the client successfully, but are unable to log it in to the application. If so, then you may only have a Desktop application, which does not come with the ability to add clients (this must be purchased separately). You also may have purchased the Workgroup edition (or a client pack for your desktop edition) and you are trying to log in a server as a client. This requires the Server edition. If neither of these are the case, please provide details: - what operating system both computers are running - what edition and version number or Retrospect you have - what you are trying to do, precisely, and - what exactly the error that you are getting is. Thanks, Irena Solomon Dantz Tech Support
  25. Con you confirm: when you're browsing, does the computer show up under Local Desktop, or Backup Clients? This is almost always the result of the client not being installed with the correct permissions, and in nearly every case I've seen this, resintalling the client has fixed it. It might work to make the share points accessible to everyone, but that's probably not the way you want to approach it!
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