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IrenaS

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Posts posted by IrenaS

  1. Hi,

     

     

     

    Sorry I misunderstood your initial post! Here's some information from our developers:

     

     

     

    Macintosh chunk files (upon which catalogs are based) are limited to 2GB. This was the design specification for chunk files initially. The Windows product uses a newer version of chunk files that works with truly gargantuan amounts of data.

     

     

     

    You should be able to nearly double the capacity of your catalogs by turning on catalog compression in backup set properties. Since compressed chunks are 30-50% of the original size then more of them fit into the 2GB space available.

  2. Putting the Retrospect driver update in the Retrospect folder should NOT cause kernel panics! Have you tried downloading the RDU again? Can you provide a little more detail on your configuration please?

     

     

     

    Retrospect Version and build

     

    Computer Model and speed

     

    OS X exact version

     

    Device (from Retrospect's Configure > Devices > Device Status window)

     

    Device firmware (in the version column of the Device Status window)

     

    Other Devices

     

    SCSI Card

     

    SCSI Card firmware

     

     

     

    Thanks,

     

     

     

    Irena Solomon

     

    Dantz Tech Support

     

     

  3. Unfortunately, OS X is only supported on G3s or G4s; upgrade cards are not supported at this time, neither by Apple nor Dantz. Apple's OS X system requirements state:

     

     

     

    "Computers with microprocessor upgrade cards do not work with Mac OS X. Though Mac OS X may install and appear to function normally on some computers with third-party microprocessor upgrade cards, Apple does not provide technical support or assistance for Mac OS X when used in this way."

     

     

     

    You'll need to install the appliation on an OS 9 machine, or a G3/G4 running OS X.

     

     

     

     

     

     

  4. You don't need to set up separate scripts for each day. Do you mean that you want to back up to 5 different backup sets -- one each night? If so, create a single script with all 5 backup sets in your Destinations. Then, use the scheduler to schedule backup on Mondays to one set, on Tuesdays to another set and so on. Details on setting this type of rotation up are at:

     

     

     

    http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27517

     

     

     

    As for defining which tapes Retrospect uses, I'm a little unclear as to what your question is. Are you unable to control the loader through Retrospect? Or are you unsure how to give the tapes in the loader the correct names?

     

     

     

    If it's the latter, you can prename the tapes in the loader if you like. You can also make Retrospect name them by backing up just a few files to each tape -- you'll have to pick the tape you want to use and have Retrospect erase and name it.

     

     

     

    Ideally, you can just erase all the tapes that are in the loader and let Retrospect pick tapes as needed. Then just label the tapes according to how Retrospect has named them.

     

     

     

    If you aren't able to control the loader, make sure that you are running the latest, 5.0.205. If not, download at:

     

     

     

    ftp://ftp.dantz.com/pub/updates/Retrospect_50205_Update.sit

     

     

     

    Also, be sure that you are running the drive off of a *supported* SCSI card with the same pin configuration as the drive. For cards supported under OS X, see:

     

     

     

    http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27381

  5. There shouldn't be any problems with this type of action under 10.2, assuming you're entering a valid code.

     

     

     

    Make sure that you're typing something in each field. Also, be sure you're entering your 16 digit 5.0 alpha-numeric license code, and not a 4.3 code, or your registration number.

     

     

     

    If you'd like to confirm you're entering in a valid code, give Customer Service a call at 888.777.5664.

  6. No ideas beyond what's been posted in response to the other posts, I'm afraid:

     

     

     

    Dantz has reproduced this issue, and it is in the hands of our Development team. There are changes in the ROM file in the new dual-processors G4's that conflict with the Retrospect Client. We will continue to investigate this issue, which may be fixed in a future release. As information becomes available, it will be posted in the forum.

  7. Dantz has received several reports from customers experiencing a problem with their iBook CD-RW/DVD combo drive that employs the Toshiba SD-R2002 mechanism.

     

     

     

    When used with Mac OS X, this drive reports frequent media errors to Retrospect, and backups are not able to complete successfully. As such, Retrospect cannot support this device under Mac OS X.

     

     

     

    Dantz has reproduced this problem, and we are working with Apple to determine the cause and find a solution.

  8. Dantz has received several reports from customers experiencing a problem with their iBook CD-RW/DVD combo drive that employs the Toshiba SD-R2002 mechanism.

     

     

     

    When used with Mac OS X, this drive reports frequent media errors to Retrospect, and backups are not able to complete successfully. As such, Retrospect cannot support this device under Mac OS X.

     

     

     

    Dantz has reproduced this problem, and we are working with Apple to determine the cause and find a solution.

  9. The knowledge of your backup sets is stored in the file called Retro.Config (5.0). If you moved this file to the correct place (/Library/Preferences/Retrospect), while Retrospect was closed, and then relaunched the program, this should allow you find the catalog files that the 9.2 version knew about.

     

     

     

    If, for some reason, you are not able to see them, find the catalog files of the backup sets (for backup sets on a hard drive, these would have a name like "Backup Set A.cat") and double-click them to open them in the Finder. You can also search for them in Retrospect by going to Configure > Backup Sets and clicking More, then Open.

  10. At this time, there are known issues with Jaguar and removable disks. We will be releasing an update for full Jaguar compatibility, but presently there are problems with removable disks under 10.2 (not just in Retrospect).

     

     

     

    Dantz updates will be posted to the update page at:

     

     

     

    http://www.dantz.com/support/updates.html

     

     

     

    We'll also be sure to notify the forum as well as soon as the update's available!

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