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anothersmurf

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Everything posted by anothersmurf

  1. My setup sounds like yours, except Retrospect is on a 10.6.4 (not server) machine. So maybe the problem somehow has to do with the OS on the computer running Retrospect? I could try setting up a 10.5 machine to test that. I'd hate to have to buy an unlimited client license just to back up one server.
  2. What does "Server Client Pack" mean, then? Is there a web page where all this is explained somewhere? (I'd hate to buy a *third* kind of server license and find out that that doesn't let me back up a server either...)
  3. 6.3.029. Should be the latest, I pulled it off the website today.
  4. My new tape drive came bundled with Retrospect; Preferences/Licenses shows I have the following: Single Server Unlimited clients (bundle) Server Client Pack All devices The computer running/hosting (terminology?) Retrospect is running 10.6.4 *client*. So my "single server" should be the network one I'm trying to add.
  5. 1. Yes, it's a Mac. Running OS X Server 10.6.4. 2. Yes, it has a name. 3. No strange characters in the name. (Good thought though; I wouldn't be surprised if a / would cause problems, since I recently discovered you can't use that character in a media set name.)
  6. I'm trying to add a new source to Retrospect 8.2 for backup. Retrospect client is running on the source I want to add, is turned on, and the firewall on the client allows TCP and UDP traffic from port 497. On the Retrospect Server machine, I click Add Source Directly, type in the IP address and password of the source, and I get a message in red: "Unable to create folder (-1002)". What does this mean? Any thoughts what I might be doing wrong? (Manuals for older versions of Retrospect included a handy chapter on error codes, but the current version's manual lacks that feature, alas.)
  7. In my experience, the Email Test button sends a test email, but indefinitely hangs Retrospect (spinning rainbow of death). But if you set your email preferences without testing them, quit Retrospect, and then reopen it, the set preferences work as expected.
  8. Someone suggested that in another thread, but I cannot get it to work. When I click Preview, it shows me just the source. The checkbox beside it is neither checked nor partially checked. (I would expect it to be partially checked, because some but not all of the volume should be backed up according to the rule I am testing.) Nor is any enclosed folder checked or partially checked. If I expand successive folders until I reach one which contains some files that are to be backed up, that folder and its parent folders will *only then* show their checkboxes as partially checked. Thus the only way to know, in this Preview, whether a folder contains something that will be backed up is to manually expand it and all of its subfolders and all of theirs, etc. That is impractical. What am I missing/doing wrong?
  9. OK, I've gone through the absurdly byzantine process of creating Rules (nee Selectors) in Retrospect 8. How do I test the rules I've created to make sure they do what I'm trying to do? (I'm looking for an equivalent to the "Check Selector" menu item from Retrospect 6.) There doesn't seem to be anything about this in the Rules section of the manual. Thanks.
  10. Hello. Can anyone tell me how to get the current (6.3.028) version of retrospect client to work with the built-in Mac OS X 10.6 firewall? I've got both "retroclient" and "Retrospect Client" (i.e. the app) set to allow all incoming connections in Security/Firewall/Advanced, but the server still can't connect to the client. If I turn the firewall off entirely, the server can see the client, so I'm guessing there's some other app I need to allow connections to? Thanks
  11. ACLs aren't at play here. I did double-check with ls-aloe, as you suggested. (I think ACLs weren't used by default in 10.4, but I could be wrong about that.) Enclosing directory (Documents) permissions on the client computer... Original: drwx------ 501 501 Restored: drwxrwxr-x 501 80
  12. The server computer: Retrospect 8.1 (build 148). Console and engine are on the same computer, a mini (2GHz core 2 duo with 4GB RAM) running OS 10.5.7 The client computer: Retrospect Client 6.3.019. It's a Dual 1.8GHz G5 running 10.4.11. The basic operation is: the server backs up a file from the client, and then restores that file to a new folder on the (same) client. The permissions of the origninal and restored file are different. See specific details, including ls-ln results, in my reply to Dave's comment (above).
  13. I decided the best way to be sure of being exact and not missing anything was to run through the process fresh. First, on the computer running Retrospect Client, I opened the Terminal and entered the following two commands: cd Documents touch testfile Then, on the computer running Retrospect Engine and Console (I have them both on the same machine ("Server"); sorry about the earlier confusion) I opened Retrospect and clicked on the "Backup" button in the upper left corner. I selected the testfile on the client computer and performed the backup. (To be clear: I backed up only that one file.) The operation was completed successfully, with one file backed up according to both the summary and the log. Next, I clicked the "Restore" button in the upper left corner of the window. I chose "Restore selected files and folders" and pressed the "Continue" button. I selected the testfile from the just-completed backup, and hit Continue. For the restore destination, I picked the client computer, and checked the "Restore to a new folder" checkbox. Continue, Start Now. The restore operation completes successfully. You pointed out the difference between user/group numbers and names... the Get Info window built into the Finder doesn't show numbers, so I used the Terminal "ls -ln" command to check permissions of the original and restored file. The original file: -rw-rw-r-- 1 501 501 0 Jul 1 10:27 testfile The restored file: -rwxrwxr-x 1 501 80 0 Jul 1 10:27 testfile (Interesting: this reveals something else I hadn't noticed before, namely the change of execute privileges.) The steps I use for restoring to the Server computer instead of to the Client computer are the same as above, except that I select the Server computer as the restore destination. The restored file (on the server): -rw-rw-r-- 1 501 501 0 Jul 1 10:27 testfile So it's restoring to the server (*not* the machine on which the file originated) with the correct permissions and users/groups. The Finder displays "(unknown)" group because group 501 is not defined on that computer, and the user to whom the file belongs is the first user defined when that computer was set up. At the time the restore operation is being run, the ps command can tell the computer on which Console is running which user owns the Retrospect process, which must be the user responsible for the restore. So there's no good reason why Retrospect Console should be unaware of who is running it. But of course that won't help if the target of the restore operation is not the computer on which Console is running. I maintain that if a file is being restored to a computer other than that from which it came, it would be useful for Retrospect to set the owner of the restored file to the user currently logged into that (target) machine (if any) and to set the group to that user's default group. (Perhaps the Retrospect Client could use the id command to get that information, and then use chmod/chgrp/chown to apply correct permissions?) It is simply not useful to, having restored a file, be unable to access it (or even unable to see it, absent access to its enclosing folder). Worse still: were I restoring the file to a different (than the source) client computer, I would have to then go to the target client computer and use administrative privileges to set the correct permissions for the just-restored file(s). That's quite a pain.
  14. I'll walk you through exactly what I'm doing; if it'd be helpful, I could probably record a movie of this and send it to you, which would really let you follow along, or I could provide screenshots for each step... 1. I click on the Restore button at the upper left corner. 2. I choose "Restore selected files and folders" and hit Continue. 3. I'm presented with "Where do you want to restore from?" and a list of the four backups I've performed so far. I click the radio button beside the first (recentmost) and hit Continue. 4. I choose to restore to the machine which Console/Engine is running on, check the "Restore to a new folder" checkbox, and Continue. 5. The Restore Summary page is displayed. It says: "Restoring files from [source] at [date/time] to a new folder on [HD]". Clicking on the Preview button does nothing. If I click Start Now, the restore operation proceeds as expected. It makes no difference if I choose a different backup set to restore from (Step 3), or if I choose a different location to restore to, or if I uncheck the "Restore to a new folder" checkbox (Step 4). (Well, if I uncheck the box then I'm asked about overwriting, and an appropriate warming appears on the Restore Summary screen; but Preview still doesn't work.) I don't know what you mean by an Accessing screen, so I'm guessing that means I never get it. (If, in step 3, I click Browse to select particular files to restore, there's a little "Accessing backup" message that appears before I'm able to select files, but the Preview button doesn't work even if I select files.) I only have one media set, so I have not tried selecting a different media set. Thank you for taking the time to help troubleshoot this; let me know if I can help with more information.
  15. Retrospect 8.1 (build 148). Console and engine are on the same computer, a mini (2GHz core 2 duo with 4GB RAM) running OS 10.5.7
  16. When restoring a backed-up file to its original source, the group which the file belongs to is different for the restored file than for the original. (The permissions assigned to [group] are the same, what's changing is *which* group.) When restoring a backed-up file to the computer retrospect server is running on, permissions do not allow the user who performed the restore operation to open one of the folders which the file is nested in; and once permissions are changed on the folder, permissions for the file itself show it belongs to another user. (The user selected seems to be the first user created on that computer, or maybe the first alphabetically, regardless of which user is logged in.) No group is specified (there ought to be group permissions), and others have no access to the file (which is fine). Expected/desired behaviour would be: when Retrospect restores a file to its original source, permissions should be identical to those of the original file at the time it was backed up. When Retrospect restores a file to the computer which it is running on, the user who performed the install should have read/write access, and the file's group & others permissions should be the defaults used by the system for the creation of a new file. (I really don't know how restoring to a third computer should be handled; I've never needed to do that in practice.)
  17. In the latest release of Retrospect 8, the Restore Assistant's "Restore Summary" page has a "Preview..." button. But nothing happens when I click that button.
  18. Hi. I can't seem to find a copy of the Retrospect 8 client for Mac. When I try to get it from the downloads page, it gives me the client for Retrospect 6 instead. Could someone please link me to the current version? Thanks.
  19. Hm, No, I wasn't trying to run the client software on the Retrospect computer... I was just confused by the GUI. All set now, I think. Thanks. Is there a manual for this product? Now I'm wondering whether it's possible to edit existing rules or to create new rules. If theres a manual I'm sure I can find the answer in there, but if not, well, how do I edit/create rules?
  20. I always did this with Retrospect 6: Retrospect was installed on our server, and it backed up both the server and a number of clients. Will this be supported in Retrospect 8 at some point in the future? Meanwhile, you're saying I have to use some product other than Retrospect to back up the computer that Retrospect runs on? OK, under schedule, I see an option for "Recycle Media Set", but there's no option for performing an Incremental backup. How do I select that? Also, what if a script is being run manually, off-schedule? How would one choose between Incremental/Recycle in that case, and is there anything in the software to make sure the user doesn't make the wrong choice? (ie accidentally run a Recycle backup on a set that's supposed to be Incremental, thereby destroying years of data)
  21. HI. I've just started using Retrospect 8 (though I did a little beta testing a few months back). Under Sources, when I click on a source & then on Options, I can use a dropdown menu to choose to backup only the startup volume, but when I do so, other volumes remain checked. Also, and not just a GUI problem: it isn't possible to use the same dropdown menu to choose to back up only the startup volume of the computer that is running Retrospect: it is greyed out, set to "Selected Volumes", and no volumes are displayed. And a question: In Retrospect 6, it was possible to have incremental backups (backing up new copies of everything that was changed since the previous backup) and recycle backups (discarding previous backups & backing up everything fresh). Is it possible to do these 2 different kinds of backup with Retrospect 8, and if so, how? (The only options I see are Backup, Copy, Archive, and Proactive backup.)
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