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About mikezZ1

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  1. We have a Windows 7 PC with Retrospect Desktop (used to be called Pro) 9.5.3.x used for Backups but the user also wanted a copy of Documents, Pictures, etc. on an external drive but in normal windows format with no restore from Retrospect needed to access the files. A 'Duplicate' was run and the resulting folder is on the destination disk but cannot be opened because it denies access with a 'you currently don't have permission' error. Trying to change the permissions shows 'everyone', 'system' and the user has 'allow' checked for all but special permissions. Clicking 'apply' after changing all users, system, etc to full control errors. Quitting Restropect makes not difference as does rebooting. Also, is Duplicate going to erase files on the destination that were not present on the source? It was thought that the Duplicate could be used to keep copies of the Camera SD cards, Phone pics, etc without having to copy the entire cards each time, only new or changed but if it deletes files that are no longer on the source from the destination than may the user needs something like Iperius Backup instead?
  2. mikezZ1

    Can't Read error -1010

    My original Seagate USB backup drive and the WD C: drive work fine. The new WD drive was partitioned to have 1.9TB and smaller partitions and also formatted with 512k sectors. The new drive copies fine manually. I suppose I could dump Retrospect and use a free backup utility like Iperius but that has no search capabilities, though it will do imcrimental backups. I also just borrowed a new Seagate (6TB) and got the same error. I checked and the new drives are both MBR format. It seems to be only Retrospect having a problem with the new drives, even when backup up to a 1.8TB partition. The error seems to be when reading the C drive. Even backing up to my old 500MB drive causes the error when the new drive is connected to the usb port. That is the puzzling part, just having the drive connected but unused fouls up Retrospect. I was thinking of trying the trial of Retrospect 10.5 but when I bought 9.5 for a new computer, the sales department told me to install that on the new windows 7 computer, not on the old one with XP. This lead me to think that the new versions were not really compatible with XP.
  3. mikezZ1

    Can't Read error -1010

  4. mikezZ1

    Can't Read error -1010

    Do you know where I can get an official Retrospect error list? The site above suggests using the system tool restore point. For some reason system restore only shows January 2016 so if I really needed a restore, I would have to use Retrospect but I'm not sure I need to. I don't think that I would download a utility that had my exact error code in it's name, sounds a little odd! Thanks
  5. mikezZ1

    Can't Read error -1010

    I have been using Retrospect Prof 7.6.111 on a Dell XPS Gen4 with WinXP Pro sp3 (32bit) to backup up to USB Seagate 500MB and WD 160 MB drives for years without problems except for a few compare errors. Recently I acquired WD Elements 4 TB drive and could not successfully complete a backup without File "xxx": can't read, error -1010 (API request bad); Trouble reading files, error -1010 (API request bad) errors during copy. I tried a borrowed WD 3TB on only 9 GB backup and it copied but got the error when comparing. Tried re-formatting with 512k sectors and then 2 partitions of 1.9 and 1.8 TB got same error so I'm guessing it is not a problem with XP and the drive being over 2GBs.. Drive seems to work fine when manually copying files and only seems to have a problem with Retrospect. Even having the new WD drive plugged in and backing up to the old Seagate drive causes the error in Retrospect. Both are drives connected to built-in USB2 ports, I was planning in installing a USB 3.0 host card after testing the new drive. Has anyone else came across the -1010 error? WD tech sup said it does not sound like a Windows error but rather a Retrospect error. Thanks.
  6. Hi, I have Retrospect 7.5 windoze and have done a full backup to an external hard drive and I also have the XP backup just in case. My problem is that I need a new systemboard and since it has the intel built-in raid controller I will lose my raid0 hard drives and have to start from scratch. I was able to make the .iso DR image but can't seem to make a cd or dvd that will boot. XP does not seem to have built in capabilities for that and I tried the Sonic myDVD and Record now that came from dell but they don't do ISO unless you upgrade. I tried Easy CD creator at work and used the create bootable disk option but this created a cd with 2 files: BOOTCAT.BIN and BOOTIMG.BIN. This would also not work as a boot disk. The program said something about a stuffit binary!. I looked at the original DR iso file on a Mac and it looked like a boot disk when opened.. i386 folder, drivers, etc. I'm assuming that if I just do the bare xp install from the original dell disk and then install retrospect that the restore will not be able to replace the windows folders on the HD because I will have been booted from the HD, not the CD. Any suggestions will be appreciated. Thanks, Mike