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louismcc's Achievements


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  1. I was able to solve my problem as described below. Hopefully my solution will help others who have a similar problem. First I tried to duplicate the problem using Windows XP backup. It also generated the Volume Shadow Copy error that I was receiving prior to the Retrospect error. That sent me on a Google search which found the following in a newsgroup : Computing.net If you look at Response 15 in this thread, you'll see how to check the Application ID in COM+ Applications for MS Software Shadow Copy Provider. In my case it wasn't the same as the path shown in path to executable in Services for MS Software Shadow Copy Provider Service. Using regedit, I fixed the problem as described in the response (be sure to back up the key first) and it resolved my problem in both MS Backup and Retrospect.
  2. Using Professional version 7.5.387 Get a can't use Open File Backup option for local disk , error 1017 (insufficient permissions) VSS logs an Event ID 12292 just prior to Retrospect logging this error. I'm going to investigate the VSS error but thought someone might have some ideas. I've tried the various suggestions in other posts about the error 1017 without any luck.
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