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EWTHeckman

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Posts posted by EWTHeckman

  1. I just upgraded from Retrospect 11.5 to 12.5 today. One problem I immediately noticed is that once again, email notifications have stopped working. (They worked only rarely in 11.0, and had finally become mostly reliable in 11.5.)

     

    The first failure message I saw says "No server found at that address (-597)" which is clearly not true since it was working just before the upgrade.

     

    After digging around the forums, I found notes that disabling the SSL feature should fix the problem, but attempting to do so leads to an "Invalid response from SMTP server (-592)" error.

     

    I captured the TCP communications between my Retrospect Server machine and the mail server. Here they are, sanitized for privacy:

     

    With SSL active:

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    SYN

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (0 bytes)

    SYN ACK

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (31 bytes)

    ACK PUSH

    220 [Mail Server Name] ESMTP

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (16 bytes)

    ACK PUSH

    EHLO localhost

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (0 bytes)

    ACK

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (88 bytes)

    ACK PUSH

    250-[Mail Server Name]

    250-STARTTLS

    250-SIZE 20971520

    250-PIPELINING

    250 8BITMIME

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (10 bytes)

    ACK PUSH

    STARTTLS

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (19 bytes)

    ACK PUSH

    220 ready for tls

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (186 bytes)

    ACK PUSH

    [Data block]

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (1460 bytes)

    ACK

    [Data block]

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (1460 bytes)

    ACK

    [Data block]

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (1460 bytes)

    ACK

    [Data block]

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (46 bytes)

    ACK PUSH

    [Data block]

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    FIN ACK

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54157 (0 bytes)

    FIN ACK

     

    TCP packet from [Retrospect Server IP]:54157 to [Mail Server IP]:587 (0 bytes)

    ACK

    As you can see, Retrospect is definitely communicating with my mail server.

     

    Without SSL:

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    SYN

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54126 (0 bytes)

    SYN ACK

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54126 (31 bytes)

    ACK PUSH

    220 [Mail Server Name] ESMTP

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (18 bytes)

    ACK PUSH

    EHLO [Local Machine Name]

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54126 (0 bytes)

    ACK

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54126 (88 bytes)

    ACK PUSH

    250-[Mail Server Name]

    250-STARTTLS

    250-SIZE 20971520

    250-PIPELINING

    250 8BITMIME

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (12 bytes)

    ACK PUSH

    AUTH LOGIN

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54126 (38 bytes)

    ACK PUSH

    504 auth type not available (#5.5.1)

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (6 bytes)

    ACK PUSH

    QUIT

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54126 (25 bytes)

    ACK PUSH

    221 [Mail Server Name]

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    FIN ACK

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54126 (0 bytes)

    FIN ACK

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    FIN ACK

     

    TCP packet from [Mail Server IP]:587 to [Retrospect Server IP]:54126 (0 bytes)

    ACK

     

    TCP packet from [Retrospect Server IP]:54126 to [Mail Server IP]:587 (0 bytes)

    ACK

    Is there a solution to this?
  2. I've found that when Retrospect is asking for a tape member, if I simply highlight the member or even just insert the tape, Retrospect will continue merrily on its way. Then if I click on OK, I get the "already in use" message, whereas if I click on Done, the request window closes without complaint.

     

    We're using a standalone LTO drive and not a library, so each tape is inserted only when needed. While this is not identical to your setup, I think the issue you're seeing is likely related, which would then explain why the operation proceeds more smoothly when all the required tape members are loaded in the library and known to Retrospect.

     

    Some people might consider this a bug.

     

    When Retrospect is working correctly, that the tape is already loaded in the library and known to be there by Retrospect, it will load the tape into the drive and automatically continue merrily on its way. It's only when this error crops up that Retrospect stops and asks for a tape it already knows about.

     

    BTW, after rebuilding the catalog, I was finally able to restore the vm -- 5 days after I needed it and had fortunately discovered a copy I had made less than a month before. I am not happy about Retrospect's lack of reliability and timeliness.

  3. When reading tapes, I've found Retrospect to be far more reliable if it's in the library and pre-identified by Retrospect before trying to access it for reading or writing.

     

    I'm now more than 48 hours into the rebuild (6 AIT-5 tapes) and Retrospect Engine is apparently eating all my RAM, to the point where I had to shut everything else down. And it's still not done.

     

    After shutting everything else down (that I could):

     

    post-2199-0-12303800-1396055471_thumb.png

     

    About 2 hours later:

     

    post-2199-0-81812500-1396055499_thumb.png

  4. I'm running Retrospect 10 (the last release of the series) to manage backups on my Mac. I'm trying to restore a "file" (actually a Parallels VM, which only pretends to be a single file). When I attempt to do the restore, it needs to look on multiple tapes. The problem is that it keeps insisting the tape it asked for "is already in use by another Media Set." This is REALLY frustrating because there are no other processes running other than this restore. It's as if the restore is locking itself out of its own process!

     

    Here's a screen shot:

     

    post-2199-0-93976900-1395364901_thumb.png

     

    A backup system which is unable to restore due to an obvious bug like this is absolutely useless!

     

    How do I restore this file that I desperately need without Retrospect tripping over its own feet on a smooth floor?

     

    Please help me save my sanity and prevent a tape library shaped hole from appearing in my window!

     

    Edited to Add: Configuration: Mac OS 10.8.5, Retrospect 10.5 (145), Mac Pro 3.33 GHz 6-Core Xeon, ATTO Tech UL5D SCSI card, Sony AIT-5 LIB-DB1 Library.

    • Like 1
  5. I (finally) managed to figure it out. There's nothing like hunting and hunting and hunting for an answer, failing to find it, then finding it just after asking for help.

     

    Even though the catalogs are in the correct place, Retrospect needs to be pointed to them. This is done by going to "Media Sets", selecting the backup set to be restored, and clicking the "Locate" button. Retrospect will display a selection window where the catalog file needs to be selected.

     

    The answer was in the knowledgebase here: http://www.retrospect.com/en/support/kb/moving-retrospect-from-one-macintosh-backup-computer-to-another-macintosh-backup-computer

  6. Long story short: My primary hard drive failed.

     

    The good news: I have it backed up using Retrospect.

     

    The bad news: I can't seem to get it restored.

     

    As part of my backup routine, I have my primary drive cloned to a second drive. The goal is to make it easy to do a restore in exactly this time of eventuality. That cloning includes copying up the catalogs to the backup drive.

     

    This means that I am now running from that backup, and trying to restore my primary drive. However, even though the catalogs are on the current startup drive in the right location, Retrospect 10.5 (current version) is displaying a blank list in the "Restore From" page. Plus the "More Backups…" button is disabled.

     

    How do I get Retrospect to use the available catalogs?

     

    ETA: I'm running Mac OS 10.6.8.

  7. Thanks Charles. I tried that but didn't get anything useful. The log for last night's backup shows only "E-mail notification failed: error -597 ( mail server not found)" and the operations_log.utx doesn't show any entries more recent than 2000.

     

    My mail server entry is in the form machine.domain.net:port. Could it be that Retrospect is choking on the (required by host) port?

     

    Everything about this screams Bug! I am very annoyed that this has not been fixed by the 10.2 upgrade.

  8. I'm running a Retrospect 10.1.0 (221) Server on a 10.6.8 Mac to back up a Windows XP client running Client 8.1.0 (266). One folder kept throwing errors due to the activity in it (anti-virus folder), so I decided to add that folder to the list of folders not to back up. It was added under the Client Privacy tab. But I'm still getting errors from that folder because Retrospect is apparently still trying to back it up.

     

    There are currently two folders listed under the Privacy tab. A folder previously added under Retrospect Client 7.5 and the new folder. The old folder has backslashes for the path delimiters. The new one has forward slashes.

     

    Any suggestions?

    • Like 7
  9. Can you restore *anything* from your backups? Or are you crashing only on attempting to restore that one particular folder? What if you attempt to restore just some of the files *within* the folder and not select the enclosing folder for restore?

     

    I've done successful restores in the past. In this case, it did eventually work on the third try. It seems that each time it crashed, it was preparing to ask for a particular tape which wasn't in the library. At least each time I tried again, it asked for a tape which it hadn't requested on the previous attempt.

     

    BTW, feature request: It would be really nice if the Console displayed the name of the tape being requested in the Activity Summary area instead of making me click the media selection button. (That dialog doesn't handle me swapping tapes in the library very well.)

     

     

    Er, that would be

    ~/Library/Application Support/MobileSync/Backup/

     

    Um… yeah… That would be one of the hazards of routinely typing DOS path names. :eyes:

  10. Good Morning,

     

    I'm attempting to restore a folder from about 2 weeks ago. (~\Library\Application Support\MobileSync\Backup\, that's my iPod backup folder) I have Retrospect doing the restore to a new folder.

     

    So far the engine has crashed both times I've tried to do the restore. Here are the details from the console:

     

    12/20/10 11:34:06 AM com.roxio.RetroEngine[815] #3> lmSizer: element space full, size = -1595056116

    12/20/10 11:34:06 AM com.roxio.RetroEngine[815] #3> lmSizer: element space full, size = -1596104692

    12/20/10 11:34:06 AM com.roxio.RetroEngine[815] Assertion failure at "elem.cpp-1913", on threadID 0x38C81000

    12/20/10 11:34:07 AM com.apple.launchd[1] (com.roxio.RetroEngine[815]) Exited with exit code: 255

     

    12/21/10 9:25:25 AM com.roxio.RetroEngine[86470] #3> devctrlrDevLogin: no login, refnum 0x16ca

    12/21/10 9:25:25 AM com.roxio.RetroEngine[86470] #3> devctrlrInstMake: unavailable refnum 0x16ca

    12/21/10 9:25:25 AM com.roxio.RetroEngine[86470] Assertion failure at "ex_idevop.cpp-956", on threadID 0xDE01000

    12/21/10 9:25:25 AM com.apple.launchd[1] (com.roxio.RetroEngine[86470]) Exited with exit code: 255

     

     

    Any suggestions on how to get this restore to work?

  11. I will confirm this works: the tape has to be in the actual drive mechanism, not just in the library.

     

    There may be more than one issue here. I'm well aware of the difference between "in the library" and "in the drive" (where it can be read and written to), and in my case it still failed even when the tape was in the drive.

     

    I wonder if the drive type makes a difference? The original poster has an AIT drive, as do I.

  12. I'm seeing the exact same thing, also on a Sony AIT-5 library. I have a tape in the drive. I tried putting the catalog in both \Library\Application Support\Retrospect\Catalogs\ and ~\Documents\.

     

    The Storage Devices area displays Content unrecognized for every tape created with Retrospect 6.

     

    Here's the message which shows up in the Console messages:

     

    9/24/10 8:04:06 PM Retrospect[75710] BackupSetsController::clickOkForRebuildDeviceCatalogSheet exception: ArcNameUnpack error (name , vol -1)

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