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Everything posted by Mike.Turner

  1. I always exclude System Volume Information, without any problems.
  2. I agree that there is a problem, here. I have a CD/DVD drive that I manually configured under Vista/7.6, and used successfully for a year or more, but I get the same as you when I try to configure the same drive under Windows 7/7.7.
  3. I have Retrospect 7.7.208 with hotfix on a Windows 7 32bit machine, with several physical disc drives. Every night, I run an automated normal backup of the C and D drives to a disk backup set on an external hard drive. Sometimes, it backs up lots of files that haven't changed. For example, the D drive has all my photographs and music files on it. Every now and then, the entire music sub-folder (about 35 GBytes, in 2,000 files) gets backed up, when no changes have occurred. It doesn't seem to happen to the photographs, which are under a different sub-folder. I believe that the same thing is happening on my C drive, but it is not as easy to discover which files are affected. There are no signs of errors being reported anywhere that I can find. I don't remember this happening with 7.6.
  4. Having updated from 7.6 to 7.7, I notice that the Retrospect Updates option under Help is greyed out, so that I can't click on it. I haven't found any mention of this in the documentation. Are any future updates being handled differently?
  5. I am in the UK, too, but I managed to place an order for the upgrade. However, when I followed the instructions on the e-mail, I ended up with version 6.5. I have tried again to download, but I am now told that my Licence Key is not for 7.7. This product is called Professional, but it does not give the impression of being very professional.
  6. Yes - I agree that Retrospect appears to be completing normally - it just takes a lot longer than it used to. I came across the setupapi.app.log file while I was trying to find out what the cause of the extra time was. C:\Windows\inf contains the .inf and .pnf files for all the drivers on the system, as well as the INFCACHE.1 which, I believe, is built from them. The setupapi.app.log and setupapi.dev.log files are logs of what is going on with these files. During the extra four hours, while Retrospect is building the snapshot, it looks as though the .pnf files are constantly updated, and the INFCACHE.1 (which is about 2MBytes) is constantly rebuilt. This process seems to happen once for every driver. These drivers also seem to include things like STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT434. There are several hundred of these drivers altogether, so the total time taken adds up. I'm afraid that I am not an expert on this, but the above is what I have managed to gather while investigating this problem.
  7. That sounds like a good idea - I just wish that I knew how! :laugh: One of the many things that I don't understand is why Retrospect should delve in to the driver cache while it is taking a snapshot. Surely, they are just files on disk, which will appear in the snapshot anyway.
  8. I have been in contact with Microsoft, and they have done some investigations, including completely removing Retrospect and reinstalling it. I still get the same problem. They say that it is a Retrospect problem. To quote their e-mail:- "Based on the current troubleshooting result, we can confirm the issue is a third party application issue. According to the symptoms, this issue appears to be related to the specific components/mechanisms of EMC Retrospect. As it is related to specific components/mechanisms in the program, EMC support is the best resource and will handle this issue in the most efficient way." Mike.
  9. No, there is nothing in the Windows Event Log. All the errors are in the setupapi.app.log file under C:\Windows\inf. Mike.
  10. I believe that this problem is associated with the INFCACHE.1 database in C:\Windows\inf. Here is an entry from the Retrospect log showing a scheduled backup before installing SP2. You can see that the time from starting to copy the C: drive to finishing storing the snapshot is about 13 minutes. + Normal backup using Disc Backup at 17/04/2009 21:00 To Backup Set Disk Backup... - 17/04/2009 21:00:26: Copying System Disc (C:) 17/04/2009 21:13:19: Snapshot stored, 188.5 MB 17/04/2009 21:13:34: Comparing System Disc (C:) 17/04/2009 21:14:44: Execution completed successfully Completed: 616 files, 855.1 MB, with 65% compression Performance: 765.7 MB/minute (801.5 copy, 743.5 compare) Duration: 00:14:18 (00:12:03 idle/loading/preparing) - 17/04/2009 21:14:45: Copying Applications (D:) 17/04/2009 21:16:53: Snapshot stored, 14.4 MB 17/04/2009 21:16:57: Comparing Applications (D:) 17/04/2009 21:17:03: Execution completed successfully Completed: 201 files, 9,771 KB, with 56% compression Performance: 104.0 MB/minute (114.5 copy, 95.4 compare) Duration: 00:02:18 (00:02:07 idle/loading/preparing) - 17/04/2009 21:17:03: Copying Data (E:) 17/04/2009 21:17:29: Snapshot stored, 2,279 KB 17/04/2009 21:17:32: Comparing Data (E:) 17/04/2009 21:17:41: Execution completed successfully Completed: 214 files, 55.1 MB, with 58% compression Performance: 412.8 MB/minute (412.8 copy, 412.8 compare) Duration: 00:00:37 (00:00:20 idle/loading/preparing) - 17/04/2009 21:17:41: Copying Temporary Files (F:) 17/04/2009 21:17:54: Snapshot stored, 477 KB 17/04/2009 21:17:58: Comparing Temporary Files (F:) 17/04/2009 21:18:05: Execution completed successfully Completed: 94 files, 21.1 MB, with 41% compression Performance: 230.1 MB/minute (421.9 copy, 180.8 compare) Duration: 00:00:23 (00:00:12 idle/loading/preparing) - 17/04/2009 21:18:05: Copying Photographs (G:) 17/04/2009 21:18:05: No files need to be copied 17/04/2009 21:18:23: Snapshot stored, 2,259 KB 17/04/2009 21:18:26: Comparing Photographs (G:) 17/04/2009 21:18:29: Execution completed successfully Duration: 00:00:23 (00:00:19 idle/loading/preparing) 17/04/2009 21:18:34: Execution completed successfully Total performance: 634.1 MB/minute with 64% compression Total duration: 00:18:01 (00:15:04 idle/loading/preparing) During this time, the setupapi.app.log had lots of entries like the following:- >>> [build Driver List - 1394\SEAGATE&ATA_DEVICE_00\4301000000372000] >>> Section start 2009/05/17 21:09:38.652 cmd: Launcher hide_ui dvi: Searching for hardware ID(s): dvi: 1394\seagate&ata_device_00 dvi: Searching for compatible ID(s): dvi: 1394\609e&10483 dvi: 1394\609e&1 dvi: 1394\609e dvi: Enumerating INFs from path list 'C:\Windows\inf' inf: Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\sbp2.inf_0e22c55c\sbp2.inf' ([strings.0409] ) dvi: Created Driver Node: dvi: HardwareID - 1394\609E&10483 dvi: InfName - C:\Windows\System32\DriverStore\FileRepository\sbp2.inf_0e22c55c\sbp2.inf dvi: DevDesc - SBP2 Compliant IEEE 1394 device dvi: DrvDesc - SBP2 Compliant IEEE 1394 device dvi: Provider - Microsoft dvi: Mfg - IEEE 1394 SBP-2 Device Vendor dvi: ModelsSec - sbp2_device.NTx86 dvi: InstallSec - sbp2_install dvi: ActualSec - sbp2_install dvi: Rank - 0x0dff2000 dvi: Signer - microsoft windows dvi: Signer Score - INBOX dvi: DrvDate - 06/21/2006 dvi: Version - 6.0.6001.18000 inf: Searched 1 potential matches in published INF directory inf: Searched 34 INFs in directory: 'C:\Windows\inf' <<< Section end 2009/05/17 21:09:40.602 <<< [Exit status: SUCCESS] I believe that Retrospect uses the command "Launcher hide_ui" to launch scheduled tasks. A log from a scheduled backup after installing SP2 is like this:- + Normal backup using Disc Backup at 16/06/2009 07:31 To Backup Set Disk Backup... - 16/06/2009 07:31:12: Copying System Disc (C:) 16/06/2009 11:29:30: Snapshot stored, 189.8 MB 16/06/2009 11:30:32: Comparing System Disc (C:) 16/06/2009 11:33:40: Execution completed successfully Completed: 1140 files, 819.9 MB, with 55% compression Performance: 220.5 MB/minute (190.6 copy, 261.6 compare) Duration: 04:02:27 (03:55:01 idle/loading/preparing) - 16/06/2009 11:33:40: Copying Applications (D:) 16/06/2009 11:36:03: Snapshot stored, 14.9 MB 16/06/2009 11:36:07: Comparing Applications (D:) 16/06/2009 11:36:17: Execution completed successfully Completed: 199 files, 7,022 KB, with 75% compression Performance: 51.4 MB/minute (68.5 copy, 41.1 compare) Duration: 00:02:36 (00:02:20 idle/loading/preparing) - 16/06/2009 11:36:17: Copying Data (E:) 16/06/2009 11:36:50: Snapshot stored, 2,293 KB 16/06/2009 11:36:54: Comparing Data (E:) 16/06/2009 11:37:11: Execution completed successfully Completed: 228 files, 65.3 MB, with 65% compression Performance: 244.8 MB/minute (261.1 copy, 244.8 compare) Duration: 00:00:53 (00:00:21 idle/loading/preparing) - 16/06/2009 11:37:11: Copying Temporary Files (F:) 16/06/2009 11:37:31: Snapshot stored, 430 KB 16/06/2009 11:37:34: Comparing Temporary Files (F:) 16/06/2009 11:37:46: Execution completed successfully Completed: 84 files, 53.5 MB, with 0% compression Performance: 305.4 MB/minute (356.3 copy, 291.5 compare) Duration: 00:00:35 (00:00:14 idle/loading/preparing) - 16/06/2009 11:37:46: Copying Photographs (G:) 16/06/2009 11:37:46: No files need to be copied 16/06/2009 11:38:01: Snapshot stored, 2,265 KB 16/06/2009 11:38:05: Comparing Photographs (G:) 16/06/2009 11:38:07: Execution completed successfully Duration: 00:00:21 (00:00:16 idle/loading/preparing) 16/06/2009 11:38:13: Execution completed successfully Total performance: 217.7 MB/minute with 51% compression Total duration: 04:06:47 (03:58:14 idle/loading/preparing) showing the snapshot phase taking about 4 hours. The setupapi.app.log has entries including:- >>> [build Driver List - 1394\SEAGATE&ATA_DEVICE_00\4301000000372000] >>> Section start 2009/06/16 07:43:05.417 cmd: Launcher hide_ui ! inf: Detected INFCACHE inconsistency ! inf: Attempting INFCACHE repair 07:43:05.542 ! inf: Verify/Fix on INFCACHE complete, status(4) - Fixed 07:43:44.713 <<< Section end 2009/06/16 07:43:48.177 <<< [Exit status: SUCCESS] >>> [build Driver List - 1394\WD&MY_BOOK\FC84A13AB5A99000] >>> Section start 2009/06/16 07:43:48.177 cmd: Launcher hide_ui ! inf: Detected INFCACHE inconsistency ! inf: Attempting INFCACHE repair 07:43:48.177 ! inf: Verify/Fix on INFCACHE complete, status(4) - Fixed 07:43:59.143 <<< Section end 2009/06/16 07:44:00.844 <<< [Exit status: SUCCESS] If, however, I run the backup manually, I get a log such as this:- + Normal backup using Disc Backup at 16/06/2009 11:52 To Backup Set Disk Backup... - 16/06/2009 11:52:52: Copying System Disc (C:) 16/06/2009 12:30:46: Snapshot stored, 190.0 MB 16/06/2009 12:31:37: Comparing System Disc (C:) 16/06/2009 12:33:05: Execution completed successfully Completed: 891 files, 621.1 MB, with 53% compression Performance: 468.6 MB/minute (517.5 copy, 428.2 compare) Duration: 00:40:12 (00:37:32 idle/loading/preparing) - 16/06/2009 12:33:05: Copying Applications (D:) 16/06/2009 12:35:21: Snapshot stored, 14.9 MB 16/06/2009 12:35:25: Comparing Applications (D:) 16/06/2009 12:35:34: Execution completed successfully Completed: 7 files, 3,803 KB, with 55% compression Performance: 40.5 MB/minute (74.2 copy, 27.8 compare) Duration: 00:02:29 (00:02:17 idle/loading/preparing) - 16/06/2009 12:35:34: Copying Data (E:) 16/06/2009 12:35:58: Snapshot stored, 2,293 KB 16/06/2009 12:36:02: Comparing Data (E:) 16/06/2009 12:36:13: Execution completed successfully Completed: 190 files, 34.4 MB, with 58% compression Performance: 242.5 MB/minute (343.6 copy, 206.1 compare) Duration: 00:00:39 (00:00:21 idle/loading/preparing) - 16/06/2009 12:36:13: Copying Temporary Files (F:) 16/06/2009 12:36:25: Snapshot stored, 429 KB 16/06/2009 12:36:29: Comparing Temporary Files (F:) 16/06/2009 12:36:37: Execution completed successfully Completed: 16 files, 9,702 KB, with 76% compression Performance: 113.6 MB/minute (568.4 copy, 71.0 compare) Duration: 00:00:23 (00:00:13 idle/loading/preparing) - 16/06/2009 12:36:37: Copying Photographs (G:) 16/06/2009 12:36:37: No files need to be copied 16/06/2009 12:36:56: Snapshot stored, 2,266 KB 16/06/2009 12:36:59: Comparing Photographs (G:) 16/06/2009 12:37:04: Execution completed successfully Duration: 00:00:26 (00:00:19 idle/loading/preparing) 16/06/2009 12:37:10: Execution completed successfully Total performance: 389.4 MB/minute with 53% compression Total duration: 00:44:11 (00:40:45 idle/loading/preparing) and entries in the setupapi.app.log such as :- >>> [build Driver List - 1394\SEAGATE&ATA_DEVICE_00\4301000000372000] >>> Section start 2009/06/16 12:00:23.047 cmd: "D:\Program Files\Retrospect\Retrospect 7.6\Retrospect.exe" ! inf: Detected INFCACHE inconsistency !!! inf: Error searching published INFs - likely system corruption! !!! inf: Error 13: The data is invalid. <<< Section end 2009/06/16 12:00:54.668 <<< [Exit status: SUCCESS] >>> [build Driver List - 1394\WD&MY_BOOK\FC84A13AB5A99000] >>> Section start 2009/06/16 12:00:54.684 cmd: "D:\Program Files\Retrospect\Retrospect 7.6\Retrospect.exe" ! inf: Detected INFCACHE inconsistency !!! inf: Error searching published INFs - likely system corruption! !!! inf: Error 13: The data is invalid. <<< Section end 2009/06/16 12:00:55.604 <<< [Exit status: SUCCESS] I think that the main difference between a scheduled backup and a manual backup is that a scheduled backup runs as SYSTEM but a manual backup runs as the currently logged in user.
  11. Since updating to Vista SP2, my backups now take about 5 hours, instead of less than 1 hour. The increase seems to be during the "Building Snapshot" phase. Strangely enough, the "Building Snapshot" phase takes about 40 minutes when the script is run manually, but 4 hours or more when run automatically. It used to take about 15-20 minutes. I am running 7.6.123, with
  12. If what you suggest was true, then I wouldn't worry, but the file hasn't changed since 18th August. In fact, I believe that it is just a Help file for Nvidia, so I wouldn't expect it to change, anyway.
  13. Recently (possibly since updating my Nvidia drivers) I always get one file that does not compare. The file is always C:\Windows\Help\nvcpl\nvwks.chm. This happens on more than one backup (ie one to disc, and one to DVD). See the following log as an example:- + Normal backup using Disc Backup at 07/09/2008 16:55 To Backup Set Disc Backup... - 07/09/2008 16:55:18: Copying System Disc (C:) 07/09/2008 17:10:53: Snapshot stored, 160.3 MB 07/09/2008 17:11:16: Comparing System Disc (C:) File "C:\Windows\Help\nvcpl\nvwks.chm": didn't compare 07/09/2008 17:12:37: 1 execution errors Completed: 473 files, 971.2 MB, with 72% compression Performance: 803.7 MB/minute (910.4 copy, 728.3 compare) Duration: 00:17:19 (00:14:54 idle/loading/preparing) I am running Vista Ultimate 32bit SP1, and Retrospect Professional 7.6.111 with Hotfix
  14. Martin, It was David's suggestion to play around with rsm in a Dos box. Mike.
  15. David, I tried your suggestion, and it worked! I have now run two backups, without the error. Thank you for your help. Mike Turner.
  16. Under Services, it shows as Name - Ntmssvc, State - Stopped, Start Mode - Manual, Service Type - Share Process, Path - C;\windows\system32\svchost.exe -k rsmsvcs, Error Control - Normal, Start Name - LocalSystem, and TagID - 0. I must also add that, on my first reply of 13/7/07, I was not looking in the right place for the services, so I don't know whether Removable Storage Manager was there, or not. My apologies.
  17. Yes - this is happening on a machine that was upgraded to Vista. I tried turning on Removable Storage Manager, as you suggested, but I still get the error.
  18. I'm sorry - I can't find any trace of the service - or the file that Retrospect is attempting to backup.
  19. Thank you. I have now bought and installed an internal drive from your list of supported drives. I will let you know if I have any problems with this. Mike.
  20. Hello. Thank you for your reply. In answer to your question, I had to custom configure it, but it claimed to succeed. I would have thought, though, that HP was a fairly well known brand, so I wouldn't have expected any problems. The device is directly connected, but I will try disabling any other devices. The problem is only occasional - most times, it works fine. Also, there is no indication of whether the backup is of any use, or what to do next. Can I continue using that volume set, or should I have to start with another full backup each time this occurs? Thank you. Mike.
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