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Posts posted by pronto

  1. Okay, in another thread I could read that a transfer snapshot script does not run in this error and it actually seems to be so. So I have a workaround but a backup software that you can't trust isn't worth a penny. Retrospect doesn't seem to care much either, because I've found threads that have been discussing this problem since version 10. Unbelievable...

    Thx & Bye Tom

  2. Hi David,

    we are using Version 12.6.1 for Windows, the Client Version is 12.5.0, both on Windows Server 2008 R2. For transfer the backup set from disk to tape I configured a Transfer-Backup-Set script, select one disk backup set as source and antother tape backup set as destination and left the script options in default settings. This means that in the script options are 'all files' selected and in the 'Advanced Option' tab are 'all files included' and 'no exclusions' configured.

    The script was eexecuted as a recycling script and the target tape backup set was created new.

     Thx & Bye Tom

    Bildschirmfoto 2018-08-03 um 10.10.48 Kopie.png

  3. HI Community,

    we have now recovered a volume to determine if any data will reappear after recovery but some data is actually missing. As shown in the screenshot below, the entire folder Bilder_1121' is missing in the recovered volume. And this continous through the entire backup.

    This is frightening and a really serious problem.

    Bildschirmfoto 2018-08-02 um 16.20.50.png

  4. Hi Community,

    I transfer data between a disk backup set and a tape backup set as final destination and somehow the total amount of data on the tape backup set is not eaqual to the source backups set. There are more than 100GB data missing. I couldn't find any setting in the backup script who explains this difference like deplucation. What is going on?

    Thx & Bye Tom

    Bildschirmfoto 2018-08-02 um 08.57.36.png

  5. Hi Community,


    we changed our single server Exchange setup into a DAG with two servers in an active/passive setup. I read the Exchange agent manual but the only thing I figured out is that we need just a license for each Exchange server to backup, but no further information about backup a DAG was available. So I've a few questions:


    1) Is it possible to backup only the passive node in a DAG envirionment?

    2) How does Retrospect deal with the transaction logs?

    3) Are there some No-goes which are not present in a regular one server setup.


    Currently we are using Retrospect and Exchange 2010 Standard RU15


    Thx & Bye Tom

  6. Hi Lennart,


    Please see the chapter in the user guide about moving Retrospect to a new computer. It will come in handy in the unlikely event that something goes wrong with the install.


    got it, thanks. For my particular problem the Retrospect support recommends to trash the config file but I prefer a regular fresh installation for that. The manual describes the procedure at least with keeping the catalog files and backups sets, very good this is the minimum requirement but it would be really great to keep the scripts also, otherwise I have to print each script to keep in line with the former schedule. There is no way to extract the scripts, I guess?


    BTW: I can use the license keys which are displayed in the license manager again or do I have to request new keys?


    Thx  & Bye Tom

  7. Servus Lennart,


    What if you compare a restore from the disk backup set with a restore from the tape backup set, is there a difference?


    puh I try to avoid this because the affected volume is the largest volume we have with about 1,5 TB data. But I counted the files listed in the single backup runs, started with the full backup on sunday and each incremental and at least the file count is equal in both backup sets. I think I will open a support ticket on monday. I report the results asap, if there are any...


    Thx & Bye Tom

  8. Hi Community,


    today I did a deeper look into the result of a transfer from a disk backup set to a tape backup set instead only a plausibility check. I found out that the count of files and amount of data differs. I transfer three disk backup sets, one for each server partition, to one tape backup set. In one of these backup sets are more than 10.000 files with 150 GB data missing in the tape backup set, if I compare the log file of the transfer and the properties of the source backup set:


    But if I create the sum of files both the target backup set and the source backup set I get the same result


    And if I compare the properties of the target and the source backup set I get the same count of files but around 150 GB are missing:




    Does anyone know where the missing data is or why I get different results?


    Note: There is no deduplication enabled:



    Note: The volume where the data is missing is an AFP Share on a Windows based file server (ExtremeZ-IP). Like Apple style there are many extended attributes / alternate data streams in the volume. I don't know if Retrospect has different ways to determine the file count but 150 GB extended attributes is quite impossible, so there is something wrong, I think.


    Thx in advance & Bye Tom


    • Like 2
  9. Hi Community,


    today we made the experience to work with a desaster recovery on an Exchange server 2010 SP3. We have a broken hardware and reinstalled the Exchange server on a virtual machine with the RecoveryServer switch from the Exchange setup and restored the databases from a Retrospect Exchange backup into the new server. The databases and transaction logs are located on a E:\ partition. The restore works as long as we restored databases which are smaller than the free space on the C:\ partition is. It seems that Retrospect does first a restore on the C:\ partition and after this is complete it copies the database to it's originial destination. If the free space on the C:\ partition is smaller than the largest database, the C:\ partition is running out of free space and the restore terminates with an error "Disk full".


    So it is a normal behavior that the databases are not located on the C:\ Partition. It is best practice recommended from Microsoft to move the datadases on another partition. So how can we avoid this problem that Retrospect ist doing a temp restore first on the C:\ partition? This is a critical question...


    Thx & Bye Tom

    • Like 1
  10. Servus Lennart,


    You simply can't have both a fresh install and keep the scripts. You have to choose which.


    I would just install the new version over the old. That would keep the scripts and everything.


    the installation of the minor release update to version 9.5 didn't solve my problem so that was the reason why I thought a fresh install would be the next step in my troubleshooting. But first I can give an inplace upgrade a chance, I've nothing to loose...


    Thx & Bye Tom

  11. Hi Community,


    because of some problems with Retrospect I wish to upgrade from version 9 to version 10 with a fresh install. Is it possible to keep the scripts, catalouge files and backup sets? Or is an inplace upgrade as good as a fresh installation when changing a major release?


    Thx & Bye Tom

    • Like 2
  12. Servus Johnny,


    This is from the V10.0.2.119 release notes:


    Fixed: tape device issue which prevented dragging tape from drive to library slot (#5283)


    I'm not sure if that applies to V9.5.3.103 though.

     Okay since we had to buy a service contract with the last version it should be no problem to get the new version 10.x. For something should that "must have contract" supposed to be good ;-)


    Thx & Bye Tom

  13. Hi Community,


    since a couple of weeks we have problems with the communication between Retrospect server ( and our Tandberg T40 Library [1]. For example if I drag a tape out of the drive back to it's place in the library using the Retrospect devices interface, a task is shortly listed in Retrospects task monitor, just for a part of a second but nothing happens, finaly the task is listed as succesfull done in Retrospects task history but the tape is still in the drive. Or another problem occurs sporadically during the transfer of a disk backup set to a tape backup set, than the media change from the first tape to the second of this backup set doesn't take place but the job keeps alive and blocks the following tasks. If I move the tape with the control interface of the library itself, everything works promptly without any error. We already changed the SAS HBA in the Retrospect server but the problems are still present.


    Does anyone have a clue how I can fix that problem?


    [1] http://www.retrospect.com/de/devices/a0JU00000027EATMA2


    Thx & Bye Tom

    • Like 2
  14. Servus Lennart,


    > There is a built-in scheduler in Windows


    I'm aware of the Windows task scheduler but this isn't what I want because without a trigger from Retrospect when the backup is done I have to take care on myself that the Windows script doesn't start the database service to early for example. It could be possible that the Retrospect script starts not on the scheduled because any reason (waiting for the client or the backupset for example) an than I run into trouble because the Windows task scheduler has no knowledge about that delay...


    Thx & Bye Tom


  15. Hi Community,


    is it possible to run a script (Windows batchfile for example) before and after Retrospect run its own backup scripts? The reason why we need that is because we have a workstation with a database installed where no backup agent like for a Windows SQL server is available. So we would need to stop the database, backup the volume and start the database after Retrospect finished the backup.


    Thx in advance & Bye Tom

    • Like 2
  16. Hi Community,


    since we noticed that we cannot restore a single SQL database from a differential backup when the complete SQL server was backuped, because problems with the master db in connection with differential backups, we try to backup only the DBs we need but we cannot select single DBs in the SQL backup agent, only the complete SQL server is available. See attached png.


    What we have we missed?


    Thx & Bye Tom


  17. Servus Antti


    The master db's recovery model is 'simple' and you can only do full backups.


    does it mean, that I can't backup the SQL Server on the whole, if a differential backup from another database than the master db is needed? Otherwiese does it mean that I can only backup single databases if differential backups are needed? It seems that the differential backups from the other databases than the master db are broken also.


    Thx & Bye Tom

  18. Hi forum,


    we try to restore a single SQL database (based on Microsoft SQL server 2008) but if we select a differential backup, Retrospect tells us that it isn't able to restore from that source, -> "select another source". If we select the latest full backup it works as expected. The checbox "Restore any needed intermediate Snapshots" is activated.


    We discover a problem during the differential backup, Retrospect logs the error that only full backups of the master database is possible. We don't know if there is a connection?


    Does anyone know what's going wrong?


    Thx & Bye

  19. Hi Community,


    since we fixed the VSS errors Event ID 8194 [1] a couple of weeks ago, we are getting in Retrospect log the error message (basically translated):


    Backup of Writer "NPS VSS Writer" failed, Error -1101 (File/Directory not found)

    Backup of Component "NPS Database" failed, Error -1101 (File/Directory not found)


    This behavior occured on a Windows 2008 R2 (domain member) server very short after we fixed that VSS 8194 error and since last week another 2008 R2 server (domain controller) is affected. The event log of the server doesn't show any problems related to the backup task or particular to the NPS error message. Also a backup with the windows onboard tool wbadmin doesn't show this NPS errors.


    BTW: NPS isn't used in our environment and is neither on the member server nor on the domain controller configured. I noticed this feature first time after I saw it in the Retropect error message.


    [1] http://www.retrospect.com/en/support/kb/event-id-8194-vss-error


    Thx & Bye Tom

    • Like 1
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