Retrospect Client too small on 4K Display

[rhylton]

I installed the 11.5 client on a Windows 10 laptop with a 4K display and the client window is so small it's unusable.  Does anyone know how to make the client usable on a 4K display without changing the Windows 10 display scaling settings?

 

Thanks

[ajwh]

same problem with the 12.0 client....Unreadable

[DavidHertzberg]

If you think this is a bug that should be fixed by Retrospect Inc., you will have to submit it as a Support Case.  For English speakers, that is done by going here, and filling out the form (sorry, I don't know what the equivalent addresses are for non-English speakers, but they can figure it out from their appropriate Retrospect website address).  IMHO this is quite reasonable; obliging you to fill out the form provides Retrospect Inc. with useful details about your Retrospect installation that they would otherwise have to query you for.

 

As a result, Retrospect Inc. will pay no attention to your post in this forum.  On 12 December 2016, in response to a letter I snail-mailed to Mayoff,  I received an e-mail through a Mayoff account that was signed by JG Heithcock, CEO, Retrospect, Inc..  In it he says "From reading your letter, I think the main issue is that you view the forums as a good place to talk to us, Retrospect, Inc. But we view the audience of the forums as restricted to our customers [my emphasis]. The one caveat we have made on that is for feature requests, largely as we would like to see if other customers also agree on the desirability and feature set for these requests."

 

That means that the only audience for "Retrospect bug reports" in this forum will be other administrators of Retrospect Windows.  Nevertheless, by posting in this forum you are providing a useful service to administrators of Retrospect Windows.  Thank you.

 

Please be aware that the "description of your issue" in the Support Case form is IME limited to about 2000 characters by the Support Case software.  If you go over that limit your "description" will be broken up into a "description" plus one or more "additional notes".  The same is true for any additional notes you may later post yourself.  I suggest that, to avoid the appearance of choppiness in your Support Case, you create your case in a post in this forum and then copy it paragraph-by-paragraph to your Support Case. 

 

If this post sounds formulaic, that's because I intend it to be.  I intend to post it in every new bug-reporting thread that appears in this forum, unless the OP indicates that he/she has or will open a Support Case for the bug that the thread reports.  Of course, Mayoff could take 5 minutes of his time to post a slightly-more-polite version of this post as a  "sticky thread" that will always appear at the top of the forum.  I don't intend to hold my breath until that happens (insert appropriate smiley here).