Professional 8.5 stuck in a loop asking for input for a missing backup device.

[bsmorgan]

I have two NAS backup devices, one on-site and one off-site. I have daily scheduled scripts for both devices and my retroeventhandler.vbs cancels scripts which will attempt to use the off-site device.

 

I upgraded to 8.5 and forgot to move the retroeventhandler.vbs to the new installation directory. I now have a popup dialog box asking for a username and password for the off-site device that prevents me from doing anything else. As soon as I cancel it pops up again. Short of a patch adding a delay or an additional option to this dialog box, how can I get out of this deadly embrace?

 

Brad

 

P.S. I believe this is a bug that needs a solution.

[Mayoff]

I am not exactly sure which dialog box you are seeing (or what part of Retrospect is displaying it). If you force quit Retrospect and then manually launch Retrospect again, do you see this dialog box? I would assume that the program opens normally.  You can then go to Configure>volumes and configure Retrospect to automatically login to the NAS device. 

[bsmorgan]

(see next post)

Retrospect.zip

[bsmorgan]

I did force quit Retrospect and manually launched it... The program starts normally but the dialog box reappears before I've had a chance to do anything about it.

 

The dialog box (Server login... ?) is asking for a username and password for the missing NAS device. It has two buttons, OK and Cancel. It is on top of another popup dialog box that includes a Choices button which is, according to the user's guide, the button I'm supposed to press. The running script has decided that this Backup Set needs to be groomed.

 

Below is an extract from the Operations Log for this backup set. This goes back in time to where the NAS device (MyBackD) was available and the need for grooming first appeared. The NAS devices were swapped before I had a chance to resolve the issue. At the end of the log you will see where I was able to click cancel and click the Choices button before the dialog box reappeared. The log also includes a successful backup to the available NAS device (MyBackC).

 

+ Normal backup using Brad-Morgan5_D_MyBackD at 10/7/2013 12:46 AM

To Backup Set Brad-Morgan5-D2D...

 

- 10/7/2013 12:46:17 AM: Copying Local Disk (D:) on BRAD-MORGAN5

10/7/2013 12:46:47 AM: Grooming Backup Set Brad-Morgan5-D2D...

10/7/2013 12:47:04 AM: Groomed zero KB from Backup Set Brad-Morgan5-D2D.

Grooming Backup Set Brad-Morgan5-D2D failed, error -1101 ( file/directory not found)

You must recreate the Backup Set's Catalog File.

See the Retrospect User's Guide or online help for details on recreating Catalog Files.

Media request for "2-Brad-Morgan5-D2D" timed out after waiting 0:01:00

10/7/2013 12:48:07 AM: Execution incomplete

Remaining: 3683 files, 54.3 GB

Completed: 0 files, zero KB

Performance: 0.0 MB/minute

Duration: 00:01:50 (00:01:46 idle/loading/preparing)

 

+ Executing Download Retrospect Update version: 8.5.0.136 at 10/9/2013 9:08 AM (Temporary Execution unit 2)

Current Retrospect Update version: 8.1.0 (266)

Preparing to execute...

Downloading installer retro_64-en_850136au.exe

Downloading to folder C:\Users\Brad\AppData\Local\Temp

Launching installer retro_64-en_850136au.exe

Execution completed successfully

Exit at 10/9/2013 9:12 AM

 

 

+ Retrospect version 8.5.0 (136)

Launched at 10/9/2013 9:14 AM 

 

Updating client brad-morgan.

(Clients that are logged in without administrator privileges will not be updated.)

* brad-morgan: updated from version 8.1.0 (266) to 8.5.0 (136)

Updating client BRAD-MORGAN3.

(Clients that are logged in without administrator privileges will not be updated.)

* BRAD-MORGAN3: updated from version 8.1.0 (266) to 8.5.0 (136)

Updating client BRAD-MORGAN5.

(Clients that are logged in without administrator privileges will not be updated.)

* BRAD-MORGAN5: updated from version 8.1.0 (266) to 8.5.0 (136)

Exit at 10/9/2013 9:28 AM

 

 

+ Retrospect version 8.5.0.136

Automatically launched at 10/10/2013 12:00 AM 

 

+ Normal backup using Brad-Morgan5_D_MyBackC at 10/10/2013 1:02 AM

To Backup Set Brad-Morgan5-D2C...

 

- 10/10/2013 1:02:08 AM: Copying Local Disk (D:) on BRAD-MORGAN5

Using Instant Scan

10/10/2013 1:06:19 AM: Snapshot stored, 18.3 MB

10/10/2013 1:06:23 AM: Execution completed successfully

Completed: 516 files, 2.9 GB, with 18% compression

Performance: 830.6 MB/minute

Duration: 00:04:14 (00:00:40 idle/loading/preparing)

 

- 10/10/2013 1:06:25 AM: Verifying Brad-Morgan5-D2C

10/10/2013 1:08:17 AM: Execution completed successfully

Completed: 516 files, 2.9 GB

Performance: 1661.2 MB/minute

Duration: 00:01:51 (00:00:04 idle/loading/preparing)

 

 

+ Normal backup using Brad-Morgan5_D_MyBackD at 10/10/2013 1:08 AM

To Backup Set Brad-Morgan5-D2D...

 

- 10/10/2013 1:08:18 AM: Copying Local Disk (D:) on BRAD-MORGAN5

Using Instant Scan

10/10/2013 1:09:18 AM: Grooming Backup Set Brad-Morgan5-D2D...

The Backup Set member "1-Brad-Morgan5-D2D" is corrupt or has data from another set.

Media request for "1-Brad-Morgan5-D2D" timed out after waiting 0:01:00

The Backup Set member "1-Brad-Morgan5-D2D" is corrupt or has data from another set.

Media request for "1-Brad-Morgan5-D2D" timed out after waiting 0:01:00

Grooming Backup Set Brad-Morgan5-D2D failed, error -1204 ( user didn't respond)

You must recreate the Backup Set's Catalog File.

See the Retrospect User's Guide or online help for details on recreating Catalog Files.

Media request for "2-Brad-Morgan5-D2D" timed out after waiting 0:01:00

10/10/2013 1:13:10 AM: Execution incomplete

Remaining: 3756 files, 55.6 GB

Completed: 0 files, zero KB

Performance: 0.0 MB/minute

Duration: 00:04:51 (00:04:43 idle/loading/preparing)

 

 

+ Retrospect version 8.5.0 (136)

Launched at 10/10/2013 9:08 AM 

 

 

+ Executing Grooming at 10/10/2013 9:08 AM

Grooming Backup Set Brad-Morgan5-D2D...

The Backup Set member "1-Brad-Morgan5-D2D" is corrupt or has data from another set.

Media request for "1-Brad-Morgan5-D2D" timed out after waiting 0:01:00

The Backup Set member "1-Brad-Morgan5-D2D" is corrupt or has data from another set.

Reported missing by user: "1-Brad-Morgan5-D2D"

Groomed zero KB from Backup Set Brad-Morgan5-D2D.

Grooming Backup Set Brad-Morgan5-D2D failed, error -1204 ( user didn't respond)

You must recreate the Backup Set's Catalog File.

See the Retrospect User's Guide or online help for details on recreating Catalog Files.

10/10/2013 9:27:30 AM: Execution stopped by operator

Duration: 00:18:49 (00:18:39 idle/loading/preparing)

Exit at 10/10/2013 9:41 AM

 

 

+ Retrospect version 8.5.0 (136)

Launched at 10/10/2013 9:42 AM 

 

Exit at 10/10/2013 9:48 AM