paul04 Posted October 18, 2004 Report Share Posted October 18, 2004 Windows XP w/SP2 Using Retrospect Single Server, v 6.5.350 We use Proactive backup to backup all laptops in our organization once every 7 days. Retrospect notifies each user that backup is about to run and gives them a chance to defer. Users have noticed that if Retrospect runs while Outlook 2003 is open, the "To" field memory is erased. In other words, if I were to send an email to jondoe@xyz.com, outlook would remember the address and next time I created an email and started to enter an email address in the To field, if the address begins with a "j", outlook would remember that I had previously used jondoe@xyz.com and give me the opportunity to let it auto-complete. After Retrospect runs, that memory is gone and Outlook does not auto-complete. This is happening to our execs and they are not happy about it. One work around is to close Outlook before the backup runs. But what if the user is not at his laptop to close Outlook before it begins. Then he's SOL. Any ideas? Link to comment Share on other sites More sharing options...
natew Posted October 28, 2004 Report Share Posted October 28, 2004 Hi This happens as a result of the force quit outlook option. http://kb.dantz.com/article.asp?article=7900&p=2 Hope that helps Nate Link to comment Share on other sites More sharing options...
paul04 Posted October 28, 2004 Author Report Share Posted October 28, 2004 So does that mean I should turn the force backup off? If force backup=on is default, why do our users have to manually close outlook? Link to comment Share on other sites More sharing options...
natew Posted October 29, 2004 Report Share Posted October 29, 2004 Hi Personally I am not a big fan of the close outlook option. It always seems to catch me right when I'm trying to get that last email out for the day... If the option is on Retrospect should shut down, backup and restart outlook for you. Is that not happening? Thanks nate Link to comment Share on other sites More sharing options...
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