comu1 0 Report post Posted September 7, 2004 When I install Retrospect Client 6.5.136 on a windows Nt 4 server with Panda Administrator sentinel installed, the operating system at reboot (after logon screen) go on crash with blue screen and the system reboot. have you a solution? Share this post Link to post Share on other sites
natew 0 Report post Posted September 8, 2004 Hi It may have something to do with the Retrospect open file option. Try deleting Roff.sys from the Windows/system folder. (I think thats where it is. My NT is getting rusty) Does uninstalling the client resolve the problem? Thanks Nate Share this post Link to post Share on other sites
comu1 0 Report post Posted September 10, 2004 the operating system run if uninstall the client. Thanks Share this post Link to post Share on other sites
natew 0 Report post Posted September 13, 2004 Hi When you install the client you should have the option to not install the open file backup feature. This could also be a network issue. You may want to reapply the service pack or uninstall/reinstall your network adapter. Thanks Nate Share this post Link to post Share on other sites
comu1 0 Report post Posted November 11, 2004 You are very kind! The open file backup work correctly, but, with a verify of Panda support, if I change (in the registry) the start of the roff service, the operating system run. The question is: the service roof run corretly with the change? Share this post Link to post Share on other sites
natew 0 Report post Posted November 15, 2004 Hi You will see errors in the Retrospect log if the open file module does not run. Thanks Nate Share this post Link to post Share on other sites
jimlane 0 Report post Posted January 1, 2005 I have the same (very scary) problem. Could you post the registry change that Panda recommended? Thanks Share this post Link to post Share on other sites
comu1 0 Report post Posted January 11, 2005 Ok, I check the log file and inform you. You have the news for future update to resolve this problem? Share this post Link to post Share on other sites
comu1 0 Report post Posted January 11, 2005 The modify of the registry permit the start of operating system without error but the open file backup not run. The problem not has solution (at the moment). I inform you for news. Bye Share this post Link to post Share on other sites
comu1 0 Report post Posted January 28, 2005 The error in the log file is: Can't use open file backup option for (name file), error -1012 (feature unsupported). Share this post Link to post Share on other sites
natew 0 Report post Posted February 3, 2005 Hi What is the filesystem of this disk? NTFS? How is it attached to your computer? Thanks Nate Share this post Link to post Share on other sites
comu1 0 Report post Posted February 3, 2005 Yes, the file system is NTFS. My computer is attached with ethernet 10/100 Share this post Link to post Share on other sites
comu1 0 Report post Posted February 3, 2005 The new version of Retrospect (rel. 7) resolve the problem? Many thanks Share this post Link to post Share on other sites
natew 0 Report post Posted February 10, 2005 Hi Doubtful. From your posts it looks like you disabled the roff.sys. When that is disabled open file will not run. I'm afraid its either Panda or Open file backup. You will need to decide which one to keep. Thanks Nate Share this post Link to post Share on other sites
comu1 0 Report post Posted February 17, 2005 Buongiorno, I have not disabled the service roof but modified its startup from boot to system Share this post Link to post Share on other sites
