purdyd Posted March 18, 2004 Report Share Posted March 18, 2004 I cannot trace any info about the compatability or otherwise of the Sony CD-RW CRX216E with Retrospect v6 running under Windows XP, nor will 'Configure' detect the device. Any suggestions to help overcome the 'configure' problem would be much appreciated. Regards, Dave. Link to comment Share on other sites More sharing options...
natew Posted March 19, 2004 Report Share Posted March 19, 2004 Hi It is not in the compatibility matrix so for sure we have not tested it. How is it connected to the machine? Nate Link to comment Share on other sites More sharing options...
purdyd Posted March 19, 2004 Author Report Share Posted March 19, 2004 Nate. The drive was supplied as an installed drive for a Dell Dimension 8300. Regards, Dave. Link to comment Share on other sites More sharing options...
RandyB Posted March 25, 2004 Report Share Posted March 25, 2004 Could this be another ASPI problem? See Windows Professional forum, thread titled: Custom config problem solved - tell Tech Support Link to comment Share on other sites More sharing options...
purdyd Posted March 29, 2004 Author Report Share Posted March 29, 2004 Randy - many thanks for the suggestion. I have tried the 'devices visible using NT passthrough' as an alternative setting but unfortunately the CD-RW still isn't accepted as a suitable device. Does anyone else know: a) when this CD-RW drive might become compatible with Retrospect ?, and, what to do meanwhile ? TIA Regards, Dave. Link to comment Share on other sites More sharing options...
purdyd Posted March 29, 2004 Author Report Share Posted March 29, 2004 Have since tried the Custom Configuration option in Retrospect v6.0.206 with 'devices visible using NT passthrough' selected, but found that the 'blanking disc' process continued apparently endlessly (at least 10 minutes). I was unable to stop the process and extract the test CD via the dialog 'stop' button - this was possible only after shutting down the process via XP's taskbar and rebooting the PC. Regards, Dave. Link to comment Share on other sites More sharing options...
purdyd Posted March 30, 2004 Author Report Share Posted March 30, 2004 I have upgraded to Retrospect v6.5 and tried again the Custom Configuration option, but the 'blanking disc' process seems to continue for too long. Does anyone know approximately how long this should take to complete ? (Neither the software dialogs nor the User's Guide give any indication.) Regards, Dave. Link to comment Share on other sites More sharing options...
purdyd Posted March 31, 2004 Author Report Share Posted March 31, 2004 Success ?!? A Custom Configuration has been completed for both CD-R & CD-RW formats - the 'blanking disc' phase with the CD-RW format took around 20-25 mins. I'll report back if I encounter any problems when I use Retrospect for a formal backup. Regards, Dave. Link to comment Share on other sites More sharing options...
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