srobertson Posted March 9, 2004 Report Share Posted March 9, 2004 MultiServer 6.5 Workgroup Server had been running fine until recent update and now it crashes. I am running on a Windows 2003 Server with an APS Tape Drive connected to it. I get the following message: Title Bar: Microsoft Visual C++ Runtime Library Runtime Error! Program: F:\Program Files\Dantz\Retrospect\Retrospect.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. I searched this forum and didn't see anyone else with this problem. I can't believe it is only happening to me. Has anyone else seen this error message? Thanks Link to comment Share on other sites More sharing options...
natew Posted March 10, 2004 Report Share Posted March 10, 2004 Hi At what time in the backup does the failure happen? Thanks Nate Link to comment Share on other sites More sharing options...
srobertson Posted March 11, 2004 Author Report Share Posted March 11, 2004 The error occurs at the point right after searching for the files and folders and physically starting to copy to the tape or restore from the tape. Link to comment Share on other sites More sharing options...
natew Posted March 11, 2004 Report Share Posted March 11, 2004 Hi I haven't seen this one either so I'm not sure what to say. The timing is strange. Open file would have already kicked in and the event handler wouldn't be calling anything at that time. You may want to uninstall/reinstall Retrospect and see if that helps. Are the windows drivers for the tape drive disabled in device manager? (they should be) Nate Link to comment Share on other sites More sharing options...
srobertson Posted March 12, 2004 Author Report Share Posted March 12, 2004 Yes, I have tried uninstalling and reinstalling multiple times with no effect. For example, on a restore, it asks if I want to really restore, then starts an execution which says "Preparing to execute...". Then "Deleting...". Then "Restoring". Then "Retrieving Snapshot...". Then after a few minutes, the Runtime Error! dialog. Link to comment Share on other sites More sharing options...
natew Posted March 15, 2004 Report Share Posted March 15, 2004 Hi What Happens to Retrospect when the failure message comes up? Does it keep going or hang or quit? What is the CPU usage like when it happens? Nate Link to comment Share on other sites More sharing options...
cbtech Posted March 15, 2004 Report Share Posted March 15, 2004 We also started getting this error message with the same symptoms 2 weeks ago. It happens after searching the files and folders. The error message is displayed in a window with an OK button; after I click OK then Retrospect closes immediately. The CPU usage below 30% the entire time, except for a brief spike to near %100 when it posts the error message. We don't have a solution yet. Unfortunately, I have a different OS (Windows 2000 SBS) and a different tape drive (DDS.) We've opened a case with Dantz phone support, but they seem to be scratching their heads. At one point we noticed our config file (config65.dat) was 47 MB. At the direction of tech support, we deleted and recreated it, and the new one was only 377 kb. Don't know what that means though. We are going to try removing and re-installing the program, but we aren't hopeful about that (especially based on your experience srobertson.) Link to comment Share on other sites More sharing options...
AmyJ Posted March 15, 2004 Report Share Posted March 15, 2004 Try some test backups to a file or disk backup set stored on a local hard drive and see if backup/restore replicates the problem. From the timing it would appear to happen when Retrospect is going out to access the tape drive. Link to comment Share on other sites More sharing options...
srobertson Posted March 17, 2004 Author Report Share Posted March 17, 2004 Well it is good to hear that others are having the same problem as I now know it is a problem with Retrospect and not my system. Retrospect quits as described above by cbrady. It is very frustrating, I had a similar problem about 6 months ago when I updated to the new update that was released. After not getting it to work, I was able to restore my system to pre-update and things worked fine. Then, I decided to try the latest update again and now have the same problem. But, I have tried completely installing it and reinstalling the original from the CD-ROM, but have the same problem. I would say that maybe it is realted to Windows Server 2003 if it wasn't for cbrady also having the problem with Windows 2000 SBS. Link to comment Share on other sites More sharing options...
Mayoff Posted March 17, 2004 Report Share Posted March 17, 2004 What version of the msvcr70.dll file is installed. I believe it should be version 7.0.9466.0 Link to comment Share on other sites More sharing options...
srobertson Posted March 18, 2004 Author Report Share Posted March 18, 2004 Yep - the version of msvcr70.dll is 7.0.9466.0. Link to comment Share on other sites More sharing options...
cbtech Posted March 30, 2004 Report Share Posted March 30, 2004 Update: Well, it's working again, but I don't have good news for you, Robertson. We uninstalled, rebooted, reinstalled, rebooted, and then it worked fine. We didn't even delete the files that store the backup job scripts (though that was an oversight - oops!) I wish we knew more, but the customer and I are very glad it is working again. Sorry to be so long in getting back to you. Good luck and I'll send some good karma your way. Link to comment Share on other sites More sharing options...
srobertson Posted April 6, 2004 Author Report Share Posted April 6, 2004 Thanks for your help. I actually moved it to a new server and bought a cable to attach the external tape drive to it and that seems to work so hopefully that old problem won't pop up on this new server. Thanks for your help. Link to comment Share on other sites More sharing options...
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