anettis Posted August 24, 2005 Report Share Posted August 24, 2005 I have actually had good results with Express HD for Windows under XP Professional. I use it to incrementally backup my data files every day on my notebook. I do not think I would try to do a complete hard drive recovery with this product as I feel a hard drive imaging product such as True Image is much more suited for such as task, but I do like how this software works for data files. I would have to agree, however, that Dantz support has been less than stellar with respect to owners of Maxtor OneTouch II drives that use Express HD . There is very litte information on this site specific to that product. I would like to see Express HD listed with information clearly showing the current release, patches (it sounds like there is one patch that exists now for that product), issues resolved by past patches, and any pending issues. And as far as the patch that can be found for HD Express - - applying the patch essentially amounts to the user manually overwriting a DDL. It strikes me as odd that Dantz would not have taken a little more time to create a very simple installation program that performed the patch. This would have been much more professional and to be honest in in this day and age should be expected from vendors of quality software. Link to comment Share on other sites More sharing options...
jgsido Posted September 18, 2005 Report Share Posted September 18, 2005 I have a Maxtor 1 touuch with Retrospect Express HD. How do I tell which version I have and do I need to upgrade to what version to backup multiple PCs? Link to comment Share on other sites More sharing options...
natew Posted September 21, 2005 Report Share Posted September 21, 2005 Hi Unfortunately there are no upgrades available for Retrospect Express HD. I recommend giving the trial version of Retrospect Professional a shot to see if it meets your needs. Thanks Nate Link to comment Share on other sites More sharing options...
ad572 Posted October 22, 2005 Report Share Posted October 22, 2005 I have received remarkably satisfactory support from Maxtor on HD Express. Responded to the request in 24 hrs as promise. HD Express is a pretty weak offering, however, and I can tell you first hand that the system recovery feature does not work on Dell PC's because it does not handle the goofy partitioning that dell does with their oem disks that you cannot duplicate if you have to replace that disk. Link to comment Share on other sites More sharing options...
Dolphineek Posted October 27, 2005 Report Share Posted October 27, 2005 Hello, I've just bought a Maxtor OneTouch II drive, unfortunately i'm running Xp64 so the silly Retrospect Express HD is not supported. I'm also running XP, the drive and software work fine. Maxtor have informed me that I should be able to use the drive in XP64, unfortunately i'm not able to see the drive in Explorer, though in "Disk Management" (in the "Administrative Tools" section), the drive is present, but not initialised. I'm thinking that the reason why i'm not able to access my files on the Maxtor (in XP64) is because I have previously password protected it using the Retrospect Express in XP, does this sound right? Or is it something else? Jez Link to comment Share on other sites More sharing options...
anettis Posted October 27, 2005 Report Share Posted October 27, 2005 Retrospect Express HD does not provide password protection for your hard drive.. That is a function of the Maxtor One-Touch Utility. I don't know if Maxtor's Hard Drive password function would prvent access in XP64, but I would try turning off the password function under XP, then try accessing the hard drive in XP64. Link to comment Share on other sites More sharing options...
natew Posted October 28, 2005 Report Share Posted October 28, 2005 Hi FWIW Retrospect 7 supports 64 bit windows. Its a paid upgrade but you would be able to encrypt your backup data that way. Thanks Nate Link to comment Share on other sites More sharing options...
williamfox Posted February 4, 2006 Report Share Posted February 4, 2006 Nate, Slightly off topic! Isn't Matsumoto the name of the Japanese hero in the movie "The Last Samurai?" Coincidentally I saw it on DirecTV last night! Cheers, Rol "William Fox" Link to comment Share on other sites More sharing options...
williamfox Posted February 7, 2006 Report Share Posted February 7, 2006 Dear Amy and Nate, Do you or anyone else at Retrospect monitor these forums? I posted a question several days ago in a new thread asking if the disaster recovery disk immediately launches into a process changing files on my pc when run, or if it first provides opportunities to stop the recovery process. I wish to test the disk to verify it will boot ok. I made a disk but don't wish to test it until I can be sure I won't be overwriting my hard drive. However I see a number of people have looked at my message but there are no answers to this question. I searched the knowledge base and did not find a clear answer on this. And apparently there is no one I can send an email to and get my question answered. If this forum also does not result in answers to questions does this mean there is no support for Retrospect users? Thanks for your reply - Link to comment Share on other sites More sharing options...
marcko75 Posted February 9, 2006 Report Share Posted February 9, 2006 If you've got a Maxtor External Hard drive then nothing'll stop you from backing up to it using Retrospect Professional it shouldn't cost you more than an extra 30 quid for it (well worth it methinks!!!) Link to comment Share on other sites More sharing options...
cist071 Posted February 14, 2006 Report Share Posted February 14, 2006 I am currently using version 6.5 express and am getting the following error. Can't Open Catalog File Backup Set A.rbc, error - 1017(insufficient permission). This is the only catalog file set I have. When I tried to create a new one it gave me the same error. If I go directly to the drive it will not even let me open the directory under Document and Setting\username. I get the same error insufficient permissions. I can however see folders under that directory when I go into retrospect and try a restore fine files and look for catalog set. Anybody have an Idea how to fix this. I am trying to restore files from this directroy. Link to comment Share on other sites More sharing options...
rodaire Posted March 6, 2006 Report Share Posted March 6, 2006 Is it OK to ask a question here without starting a new subject? If so, I have Retrospect Express 5.6 supplied with a Maxtor 5000DV (quite a while ago) and have just bought a DVD drive - NEC ND4559A (seen in the configure\environment as '_NEC DVD_RW ND4550A 1.06). I know that I went about this backwards but needed a DVD writable drive and am just wondering if a) there is a purchasable upgrade to Express 5.6 and Is a driver release likely for this new drive from NEC because there are a number of NEC drives listed in 'Supported' Thanks for your help. Link to comment Share on other sites More sharing options...
natew Posted March 7, 2006 Report Share Posted March 7, 2006 Hi The NEC ND-4550A is supported in Retrospect 7.0 and above. Unfortunately our site isn't showing it properly right now. You can upgrade from Express 5.6 to Professional 7.5. In the future please start a new thread for off topic questions. Thanks nate Link to comment Share on other sites More sharing options...
rodaire Posted March 7, 2006 Report Share Posted March 7, 2006 Sorry about that, Chief! (Maxwell Smart) Thanks for the info. Chris Link to comment Share on other sites More sharing options...
justmichael Posted March 13, 2006 Report Share Posted March 13, 2006 That's a good question. Did you ever get an answer? Link to comment Share on other sites More sharing options...
David777 Posted May 2, 2006 Report Share Posted May 2, 2006 Hello anettis. Retrospect Express HD is not on the version list because we don't sell this version to the public. It is an OEM version which means it is free software that is bundled with the maxtor drives. However we do support it and there is an update to express HD 1.1 you can download by clicking on the link below. This update was released early this year. http://kb.dantz.com/article.asp?article=8153&p=2 Thanks, RetroRespect Link to comment Share on other sites More sharing options...
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