TonyP2002 Posted April 22, 2003 Report Share Posted April 22, 2003 I just got a Fantom Drives external firewire CD-RW (52x24x52) for my Mac b/w G3 on 0S 9.2, and want to back up from RE 5.0. However, RE will not acknowledge the drive, nor the media. I get a message saying "Sorry, No Disk Storage Devices Found." I have Toast Lite 5.2 installed, and pretty sure I have disabled all the appropriate extensions for Toast to work, also with the appropriate(?) Retrospect extensions turned on. Someone please advise! Tony Link to comment Share on other sites More sharing options...
AmyJ Posted April 22, 2003 Report Share Posted April 22, 2003 While in Retrospect, go to Configure > Devices > Device Status and list Vendor, Product and Version for your drive. Link to comment Share on other sites More sharing options...
TonyP2002 Posted April 22, 2003 Author Report Share Posted April 22, 2003 Device is Atapi CD-RW 52x24 Verision is K.FC Link to comment Share on other sites More sharing options...
AmyJ Posted April 23, 2003 Report Share Posted April 23, 2003 This drive is not yet supported for use with Retrospect. For a list of currently qualified devices, please see: Hardware Search Engine Dantz goes through a rigorous qualification process with every drive we test. This means that not every drive will be qualified and we can never guarantee that a particular device will be supported. Some drives do not get qualified ever, and some take 6 months to a year to get support. We have no way of telling if this drive will be supported or not at this moment. We add device support often though, so do check back with our Hardware Compatibility list. Link to comment Share on other sites More sharing options...
Chilenet Posted May 25, 2003 Report Share Posted May 25, 2003 Hi, I would like to encourage Dantz technical department to please update support for the newer Fantom Drives. I bought a 1394, 52x24x52 recently and after many problems with a previous device, I am satisfied with its stability. I am using Mac 10.2.6. These drives are now being sold in most the major mail order sites. I am not trying to sell these drives, rather I wish to encourage Retrospect compatibility. Currently Retrospect supports three IEEE Fantom Drives and it would seem an update would be forthcoming. When it comes to Mac OS X, until recently, there has really only been one player with externals - LaCie. Retrospect supports every LaCie CD-RW I know about. But now there's another player with good drives, Fantom. Please continue with timely support for them. Best regards, Andrew Link to comment Share on other sites More sharing options...
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