jcbeckman Posted January 26, 2003 Report Share Posted January 26, 2003 I am having a problem where I get an "assert" failure every time I try to back up my system. I was able to back up in the past, so I don't know what is wrong now. Please help if you can. The program fails while the screen with the progress indicators is up, but it has not yet filled in the size of the files to be backed up or the size of data remaing, etc. Here's the info from the log: OS: Windows XP version 5.1 (build 2600), Service Pack 1 Application: I:\Program Files\Dantz\Retrospect\Retrospect.exe, version 6.0.206 Exception occurred on 1/26/2003 at 3:33:15 PM Exception code: C0000005 ACCESS_VIOLATION Fault address: 6355591F 0001:0005491F PCVLDRVR.DLL Thread ID: 00000CBC, Name: Immediate execution thread EAX:02134B68 CS:001B EIP:6355591F EFlags:00010202 EBX:00854C48 SS:0023 ESP:0183C0F0 EBP: 0183C550 ECX:010B6C08 DS:0023 ESI:0183D1A4 FS: 0038 EDX:010B6C30 ES:0023 EDI:0183D128 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= PCVLDRVR.DLL GetTaskListNT +4EF 0183C8EC 0183C920 0183D128 005C006E 00700041 00200070 00610050 00680074 PCVLDRVR.DLL UGetProcessIdByName +5C 63580B60 0183C9B0 1 63580928 0183C9C0 0 0183C984 00070000 PCVLDRVR.DLL OutlookExec::Initialize +145 013E5358 1 0183D0F4 60948385 013E5358 1 0018B46C 013E4388 PCVLDRVR.DLL Outlook::Start +25 013E5358 1 0018B46C 013E4388 0 0 0 0 PCVOL.DLL vlocExecStarting +E9 013E3EEC 0153B3A4 0183EF44 0183EFC0 0183D1C4 60012786 0183D2F8 00F0253C meson.dll ModuleData::send +652 013E3EEC 'vShS' 0153B3A4 0183EF44 0183EFC0 0183D1C4 60012786 0183D2F8 ENGINEHI.DLL extoBegin +7E1 0153B3A4 0153B3BC 0 0183F944 6062B461 0153B3A4 0 0153B3BC meson.dll ModuleData::send +652 0153B3A4 'ExBg' 0153B3BC 0 0183F944 6062B461 0153B3A4 0 meson.dll doTask +299 'ExOp' 0 0153B3A4 'ExBg' 0183F484 0183F484 0183FCCC 0183F48C meson.dll TThread::TaskSend +23 0153EA3C 'ExOp' 0153B3A4 'ExBg' 0153B3BC 0 0183F944 6062B461 ENGINEHI.DLL execDoRun +1EE 0153B3A4 0 0153B3BC 0153B3BC 0183FA04 60609BE1 0153B3A4 0 meson.dll doTask +21E 'EScr' 60226BB2 0 0 0183F97C 0183F97C 0143E6D8 0183F98C meson.dll TThread::TaskCall +21 0153EA3C 'EScr' 60226BB2 0153B3A4 0 0153B3BC 0153B3BC 0183FA04 ENGINEHI.DLL execRun +33 0153B3A4 0 0183FA54 0183FF3C 0153B3A4 0183FEDC 6062B461 00238F5C meson.dll ModuleData::send +652 0153B3A4 'ExRu' 0 0183FA54 0183FF3C 0153B3A4 0183FEDC 6062B461 ENGINEHI.DLL execIStartThreadProc +6A 00238F5C 1 00F0059C 00000437 01403D6C 01460BFC 0173E0AC 60609BE1 meson.dll doTask +21E 'Task' 602282A0 0 0 0183FF14 0183FF14 60631D2E 0183FF80 meson.dll TThread::TaskCall +21 0153EA3C 'Task' 602282A0 00238F5C 1 00F0059C 00000437 01403D6C meson.dll modThreadRoot +14F 0173DC8C 00000012 008509E8 00854C48 C0000005 0183FF8C 0183BD18 0183FFDC MSVCR70.dll 0001:0000312F 00854C48 00000012 008509E8 00854C48 EE358CE0 7FFDD000 0183FFC0 7 kernel32.dll 0001:0001C33B 7C0040E2 00854C48 0 00A00665 0 01840010 0 00000009 Thread ID: 00000C04, Name: RetroFrameThread EAX:0173DF6C CS:001B EIP:7FFE0304 EFlags:00000202 EBX:00853AD8 SS:0023 ESP:0173EA50 EBP: 0173EA6C ECX:FFFFFF01 DS:0023 ESI:0173EAC0 FS: 0038 EDX:00000000 ES:0023 EDI:0173EB0C GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= 0000:00000000 0173EAC0 0 0 0 0138B874 0173EADC 6060EDDD 0173EAC0 bedrock.dll UGetMessage +25 0173EAC0 0 0 0 0 0173ED70 0 0 meson.dll msgHelper +24E 0138B874 1 0173F044 0173F52C 00853AD8 00EBFFA4 0173F4EC 0138B874 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 0173EFCC 0173EFCC 1 0173F008 meson.dll TThread::TaskCall +21 0138B874 'Msg ' 6060EB8F 0138B874 1 0173F044 0173F52C 00853AD8 meson.dll TThread::MsgBlock +96 'Msg ' 0173F4CC 6062B461 0173F9BC 6062B461 'LopT' 0138B874 6003AEB7 meson.dll msgInTask +1F 0173F9BC 6062B461 'LopT' 0138B874 6003AEB7 0 0012E56C 0173FED0 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 0173F504 0173F504 0138B874 0173F504 meson.dll TThread::TaskCall +21 0138B874 'MsgT' 6060FAFD 0173F9BC 6062B461 'LopT' 0138B874 6003AEB7 meson.dll loopInTask +27 'LopT' 0138B874 6003AEB7 0 0012E56C 0173FED0 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 0173F9F4 0173F9F4 'retr' 0173FA14 meson.dll TThread::TaskCall +21 0138B874 'LopT' 6060FAD1 'LopT' 0138B874 6003AEB7 0 0012E56C meson.dll TThread::MsgLoop +45 'LopT' 00170604 0173FEDC 6062B461 00ED657C 0012E55C 00F0059C 0012E330 UIPROD.DLL rfThread +CB 00ED657C 0012E55C 00F0059C 0012E330 0012E330 0 00000010 0 meson.dll doTask +21E 'Task' 6194ADBD 0 0 0173FF14 0173FF14 60631D2E 0173FF80 meson.dll TThread::TaskCall +21 0138B874 'Task' 6194ADBD 00ED657C 0012E55C 00F0059C 0012E330 0012E330 meson.dll modThreadRoot +14F 0012E27C 00000012 008509E8 00853AD8 0 0173FF8C 0 0173FFDC MSVCR70.dll 0001:0000312F 00853AD8 00000012 008509E8 00853AD8 0 7FFD8000 0173FFC0 7 kernel32.dll 0001:0001C33B Thread ID: 00000BD4, Name: Volume tracker thread EAX:00000003 CS:001B EIP:7FFE0304 EFlags:00000202 EBX:00853AD8 SS:0023 ESP:0163EA54 EBP: 0163EA70 ECX:013FCE64 DS:0023 ESI:0163EAC4 FS: 0038 EDX:00000000 ES:0023 EDI:0163EB10 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= 0000:00000000 0163EAC4 0 0 0 013A8344 0163EAE0 6060EDDD 0163EAC4 bedrock.dll UGetMessage +25 0163EAC4 0 0 0 0 0163ED74 0 0 meson.dll msgHelper +24E 013A8344 1 0163F048 0163F530 00853AD8 0 0 013A8344 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 0163EFD0 0163EFD0 1 0163F00C meson.dll TThread::TaskCall +21 013A8344 'Msg ' 6060EB8F 013A8344 1 0163F048 0163F530 00853AD8 meson.dll TThread::MsgBlock +96 'Msg ' 0163F4D0 6062B461 0163F9C0 6062B461 'LopT' 013A8344 6003AEB7 meson.dll msgInTask +1F 0163F9C0 6062B461 'LopT' 013A8344 6003AEB7 0 0133CC34 0163FED0 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 0163F508 0163F508 013A8344 0163F508 meson.dll TThread::TaskCall +21 013A8344 'MsgT' 6060FAFD 0163F9C0 6062B461 'LopT' 013A8344 6003AEB7 meson.dll loopInTask +27 'LopT' 013A8344 6003AEB7 0 0133CC34 0163FED0 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 0163F9F8 0163F9F8 00853AD8 0163FA18 meson.dll TThread::TaskCall +21 013A8344 'LopT' 6060FAD1 'LopT' 013A8344 6003AEB7 0 0133CC34 meson.dll TThread::MsgLoop +45 'LopT' 0163FEDC 6062B461 0133CD10 0133CD10 01366F0C 01366E9C 00000015 PCVOL.DLL vtloVolTrakThread +3A 0133CD10 0133CD10 01366F0C 01366E9C 00000015 0 0 0 meson.dll doTask +21E 'Task' 60956454 0 0 0163FF14 0163FF14 60631D2E 0163FF80 meson.dll TThread::TaskCall +21 013A8344 'Task' 60956454 0133CD10 0133CD10 01366F0C 01366E9C 00000015 meson.dll modThreadRoot +14F 0133CC60 00000012 008509E8 00853AD8 0 0163FF8C 0 0163FFDC MSVCR70.dll 0001:0000312F 00853AD8 00000012 008509E8 00853AD8 0 7FFD9000 0163FFC0 7 kernel32.dll 0001:0001C33B Thread ID: 00000BC8, Name: Controller thread EAX:0133D2A0 CS:001B EIP:7FFE0304 EFlags:00000202 EBX:00853AD8 SS:0023 ESP:0133E818 EBP: 0133E834 ECX:0133D2B8 DS:0023 ESI:0133E888 FS: 0038 EDX:00000000 ES:0023 EDI:0133E8D4 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= 0000:00000000 0133E888 0 0 0 00EEFE54 0133E8A4 6060EDDD 0133E888 bedrock.dll UGetMessage +25 0133E888 0 0 0 0 0133EB38 0 0 meson.dll msgHelper +24E 00EEFE54 1 0133EE0C 0133F2F4 00853AD8 -1 000001A4 00EEFE54 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 0133ED94 0133ED94 1 0133EDD0 meson.dll TThread::TaskCall +21 00EEFE54 'Msg ' 6060EB8F 00EEFE54 1 0133EE0C 0133F2F4 00853AD8 meson.dll TThread::MsgBlock +96 'Msg ' 0133F294 6062B461 0133F784 6062B461 'LopT' 00EEFE54 6003AEB7 meson.dll msgInTask +1F 0133F784 6062B461 'LopT' 00EEFE54 6003AEB7 0 0012E2A4 0133FA18 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 0133F2CC 0133F2CC 00EEFE54 0133F2CC meson.dll TThread::TaskCall +21 00EEFE54 'MsgT' 6060FAFD 0133F784 6062B461 'LopT' 00EEFE54 6003AEB7 meson.dll loopInTask +27 'LopT' 00EEFE54 6003AEB7 0 0012E2A4 0133FA18 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 0133F7BC 0133F7BC 0133F7C8 0133F7DC meson.dll TThread::TaskCall +21 00EEFE54 'LopT' 6060FAD1 'LopT' 00EEFE54 6003AEB7 0 0012E2A4 meson.dll TThread::MsgLoop +45 'LopT' 0000000C 0 0 000004E4 0 0133F800 006F0063 Retrospect.exe controllerThread +2D5 0017DC1C 0012EF24 0012E380 0012E380 00000011 0 0 00150178 meson.dll doTask +21E 'Task' 61106144 0 0 0133FF14 0133FF14 60631D2E 0133FF80 meson.dll TThread::TaskCall +21 00EEFE54 'Task' 61106144 0017DC1C 0012EF24 0012E380 0012E380 00000011 meson.dll modThreadRoot +14F 0012E2D0 00000012 008509E8 00853AD8 0 0133FF8C 0 0133FFDC MSVCR70.dll 0001:0000312F 00853AD8 00000012 008509E8 00853AD8 0 7FFDA000 0133FFC0 7 kernel32.dll 0001:0001C33B 7C0040E2 00853AD8 0 00000008 00000102 FFEEFFEE 0 00150000 Thread ID: 00000BA0, Name: Quit handler thread EAX:00000070 CS:001B EIP:7FFE0304 EFlags:00000202 EBX:00853AD8 SS:0023 ESP:00DCE3A4 EBP: 00DCE3C0 ECX:013A7FA4 DS:0023 ESI:00DCE414 FS: 0038 EDX:00000000 ES:0023 EDI:00DCE460 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= 0000:00000000 00DCE414 0 0 0 001B3FD4 00DCE430 6060EDDD 00DCE414 bedrock.dll UGetMessage +25 00DCE414 0 0 0 0 00DCE6C4 0 0 meson.dll msgHelper +24E 001B3FD4 1 00DCE998 00DCEE80 00853AD8 0 0 001B3FD4 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 00DCE920 00DCE920 1 00DCE95C meson.dll TThread::TaskCall +21 001B3FD4 'Msg ' 6060EB8F 001B3FD4 1 00DCE998 00DCEE80 00853AD8 meson.dll TThread::MsgBlock +96 'Msg ' 00DCEE20 6062B461 00DCF310 6062B461 'LopT' 001B3FD4 6003AEB7 meson.dll msgInTask +1F 00DCF310 6062B461 'LopT' 001B3FD4 6003AEB7 0 0012EEE4 00DCFA18 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 00DCEE58 00DCEE58 001B3FD4 00DCEE58 meson.dll TThread::TaskCall +21 001B3FD4 'MsgT' 6060FAFD 00DCF310 6062B461 'LopT' 001B3FD4 6003AEB7 meson.dll loopInTask +27 'LopT' 001B3FD4 6003AEB7 0 0012EEE4 00DCFA18 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 00DCF348 00DCF348 0 00DCF368 meson.dll TThread::TaskCall +21 001B3FD4 'LopT' 6060FAD1 'LopT' 001B3FD4 6003AEB7 0 0012EEE4 meson.dll TThread::MsgLoop +45 'LopT' 00DCF37C 00DCF37C 00000011 0 0 0 0 meson.dll QuitWindowStart +174 0012EFC0 0012EFC0 0012F1E4 0012F1E4 00000013 0 0 0 meson.dll doTask +21E 'Task' 60613EA0 0 0 00DCFF14 00DCFF14 60631D2E 00DCFF80 meson.dll TThread::TaskCall +21 001B3FD4 'Task' 60613EA0 0012EFC0 0012EFC0 0012F1E4 0012F1E4 00000013 meson.dll modThreadRoot +14F 0012EF10 00000012 008509E8 00853AD8 0 00DCFF8C 0 00DCFFDC MSVCR70.dll 0001:0000312F 00853AD8 00000012 008509E8 00853AD8 0 7FFDB000 00DCFFC0 7 kernel32.dll 0001:0001C33B Thread ID: 00000BA8, Name: Server thread EAX:00CCB970 CS:001B EIP:7FFE0304 EFlags:00000202 EBX:00853AD8 SS:0023 ESP:00CCEA50 EBP: 00CCEA6C ECX:00CCB158 DS:0023 ESI:00CCEAC0 FS: 0038 EDX:00000000 ES:0023 EDI:00CCEB0C GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= 0000:00000000 00CCEAC0 0 0 0 001A57AC 00CCEADC 6060EDDD 00CCEAC0 bedrock.dll UGetMessage +25 00CCEAC0 0 0 0 0 00CCED70 0 0 meson.dll msgHelper +24E 001A57AC 1 00CCF044 00CCF52C 00853AD8 0 0 001A57AC meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 00CCEFCC 00CCEFCC 1 00CCF008 meson.dll TThread::TaskCall +21 001A57AC 'Msg ' 6060EB8F 001A57AC 1 00CCF044 00CCF52C 00853AD8 meson.dll TThread::MsgBlock +96 'Msg ' 00CCF4CC 6062B461 00CCF9BC 6062B461 'LopT' 001A57AC 6003AEB7 meson.dll msgInTask +1F 00CCF9BC 6062B461 'LopT' 001A57AC 6003AEB7 0 0012EEE4 00CCFED0 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 00CCF504 00CCF504 001A57AC 00CCF504 meson.dll TThread::TaskCall +21 001A57AC 'MsgT' 6060FAFD 00CCF9BC 6062B461 'LopT' 001A57AC 6003AEB7 meson.dll loopInTask +27 'LopT' 001A57AC 6003AEB7 0 0012EEE4 00CCFED0 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 00CCF9F4 00CCF9F4 00CCFCB8 00CCFA14 meson.dll TThread::TaskCall +21 001A57AC 'LopT' 6060FAD1 'LopT' 001A57AC 6003AEB7 0 0012EEE4 meson.dll TThread::MsgLoop +45 'LopT' 001A09FC 00CCFEDC 6062B461 1 002E0030 0012F1E4 0012F1E4 meson.dll serverThread +6B 1 002E0030 0012F1E4 0012F1E4 00000B94 00000B9C 000095A4 0 meson.dll doTask +21E 'Task' 60608474 0 0 00CCFF14 00CCFF14 60631D2E 00CCFF80 meson.dll TThread::TaskCall +21 001A57AC 'Task' 60608474 1 002E0030 0012F1E4 0012F1E4 00000B94 meson.dll modThreadRoot +14F 0012EF10 00000012 008509E8 00853AD8 0 00CCFF8C 0 00CCFFDC MSVCR70.dll 0001:0000312F 00853AD8 00000012 008509E8 00853AD8 0 7FFDC000 00CCFFC0 7 kernel32.dll 0001:0001C33B Thread ID: 00000B9C, Name: Main thread EAX:00000000 CS:001B EIP:7FFE0304 EFlags:00000202 EBX:00000000 SS:0023 ESP:0012DF54 EBP: 0012DF70 ECX:77E7A39C DS:0023 ESI:0012DFC4 FS: 003B EDX:00000000 ES:0023 EDI:0012E010 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= 0000:00000000 0012DFC4 0 0 0 0017639C 0012DFE0 6060EDDD 0012DFC4 bedrock.dll UGetMessage +25 0012DFC4 0 0 0 0 0012E274 0 0 meson.dll msgHelper +24E 0017639C 1 0012E548 0012EA30 0 0 0 0017639C meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 0012E4D0 0012E4D0 1 0012E50C meson.dll TThread::TaskCall +21 0017639C 'Msg ' 6060EB8F 0017639C 1 0012E548 0012EA30 0 meson.dll TThread::MsgBlock +96 'Msg ' 0012E9D0 6062B461 0012EEC0 6062B461 'LopT' 0017639C 01422C90 meson.dll msgInTask +1F 0012EEC0 6062B461 'LopT' 0017639C 01422C90 0 0012F3D8 0012F3D8 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 0012EA08 0012EA08 0017639C 0012EA08 meson.dll TThread::TaskCall +21 0017639C 'MsgT' 6060FAFD 0012EEC0 6062B461 'LopT' 0017639C 01422C90 meson.dll loopInTask +27 'LopT' 0017639C 01422C90 0 0012F3D8 0012F3D8 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 0012EEF8 0012EEF8 0 0012EF18 meson.dll TThread::TaskCall +21 0017639C 'LopT' 6060FAD1 'LopT' 0017639C 01422C90 0 0012F3D8 meson.dll TThread::MsgLoop +45 'LopT' 0 0000000B 0012F3E4 6062B461 0 0012FF1C 61110C9F meson.dll mesonGo +122 0 0012FF1C 61110C9F 0 0 77F517E6 5 01150778 meson.dll doTask +21E 'Prog' 606084E3 0 0 0012F41C 0012F41C 00000BAC 0012F420 meson.dll TThread::TaskCall +21 0017639C 'Prog' 606084E3 0 0012FF1C 61110C9F 0 0 meson.dll Meson +2C 0 0 77F517E6 5 01150778 00000009 0 0 Retrospect.exe _WinMain +2AF 61100000 0 00152343 1 70A71A29 80000002 7FFDF000 8054C240 Retrospect.exe _WinMainCRTStartup +191 70A71A29 80000002 7FFDF000 EF036CF0 0012FFC8 8053C88F -1 77E94809 kernel32.dll 0001:000204C7 Link to comment Share on other sites More sharing options...
jcbeckman Posted January 26, 2003 Author Report Share Posted January 26, 2003 Additional: It appears to have something to do with Outlook. I turned off "force backup of Outlook" and sent Outlook away ) and now it is backuing up my system. Jack Link to comment Share on other sites More sharing options...
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