firkin Posted January 13, 2003 Report Share Posted January 13, 2003 I'm running Retrospect desktop version 5 on Mac OSX (version 5.0238). I have installed the latest client on a Mac OS 9 station. Retrospect cannot see this client. I can ping the station, connect to the station, copy files back and forward, run the internet on the client station. I have tried fixed and dynamic Ip addresses, but nothing works. The client is installed properly and is on and ready for first backup. I can't add by address in this version (though I could in 4.3). I've tried to back up across the network without a client but this doesn't work, Retrospct only seems to see the name of the station but no files on the station. Does anybody have any ideas on this? Thanks Link to comment Share on other sites More sharing options...
AmyJ Posted January 13, 2003 Report Share Posted January 13, 2003 Are the client and server on different subnets? As a test, try assigning fixed IP addresses to the client and server and connect them directly with a crossover cable. Can you see the client? Link to comment Share on other sites More sharing options...
firkin Posted January 14, 2003 Author Report Share Posted January 14, 2003 Hi They're not on different subnets. Both machines now have fixed IP addresses (both with subnet mask 255.255.255.0) I've tried connecting directly with a crossover cable, and nothing has changed at all. Both machines remain visible to each other, can be pinged, files can be copied from one to the other, but retrospect cannot see the client. Link to comment Share on other sites More sharing options...
AmyJ Posted January 15, 2003 Report Share Posted January 15, 2003 Do you have other clients that can be sucessfully added? If possible, as a test, install the application on another computer and see if this client can be logged in. Try installing the application on the OS 9 machine and the client on the OS X machine (no un-installations are necessary - both the client and application can be on the same machine). In this configuration, can the application see the client? Link to comment Share on other sites More sharing options...
firkin Posted January 25, 2003 Author Report Share Posted January 25, 2003 I've now tried this. Whatever way round it's done an OSX machine cannot see OS 9 clients and OS9 machines cannot see OSX clients. However the 2 OS9 stations can see each other. So Retrospect on an OS9 machine can see a client on another OS9 machine, but not a client on the OSX machine. Link to comment Share on other sites More sharing options...
AmyJ Posted January 27, 2003 Report Share Posted January 27, 2003 Make sure the OS 10.2 Firewall (System Preferences > Sharing) is either off or that it allows access for Retrospect on Port 497. Have you tried another OS X machine? Link to comment Share on other sites More sharing options...
btl Posted January 27, 2003 Report Share Posted January 27, 2003 I have had related problems with not seeing OS clients. I'm running Retrospect desktop version 5 (5.0.238) on Mac OSX (10.2.3) on my office computer and installed Retrospect client (5.0.540) on a separate Mac OSX (10.2) computer down the hall. When I couldn't see the client, I have tried a number of different things, including a static IP address for both computers on the same subnet (I can ping both computers). When I installed Retrospect desktop on a separate computer down the hall it could now see the client I had installed as well as additional other clients, but entirely different from the clients listed on my office computer. Finally, I installed the client on a second computer (on the same hub and subnet as my office computer) running MacOS 9.2. This client could be seen on the Retrospect running on my office computer but not on the one down the hall. Any other ideas as to how I can see the client on the computer down the hall? It seems like there are almost two different groups of clients that are being seen (both contain mutually exclusive lists of OS 9 and OSX comptuers) on the local network. Any suggestions (besides jumping?)?? -btl Link to comment Share on other sites More sharing options...
AmyJ Posted January 29, 2003 Report Share Posted January 29, 2003 Quote: It seems like there are almost two different groups of clients that are being seen (both contain mutually exclusive lists of OS 9 and OSX comptuers) on the local network. This sounds exactly like a subnet issue. One set of computers in one subnet, the other set of computers in the other subnet.... Link to comment Share on other sites More sharing options...
firkin Posted January 30, 2003 Author Report Share Posted January 30, 2003 I've looked at this. The firewall is not on. I enabled the Retrospect port as suggested anyway. This made no diference. I don't have anoher OSX machine to try your second suggestion with I'm afraid. Still the same situation where OS9 station can see the os9 client on another station but not the OSX client on my OSX computer. The OSX compter still cannot see the OS9 clients either. Link to comment Share on other sites More sharing options...
firkin Posted February 6, 2003 Author Report Share Posted February 6, 2003 I still can't see them. Is there any chance this can be resolved, or am I stuck with this situation? Link to comment Share on other sites More sharing options...
firkin Posted February 12, 2003 Author Report Share Posted February 12, 2003 From the resounding silence I guess I'll have to accept that nobody has a resolution to this problem and I'm stuck with it unless I pay to upgrade to workgroup or server edition. I would have thought there should be some solution to this issue though. Link to comment Share on other sites More sharing options...
AmyJ Posted February 12, 2003 Report Share Posted February 12, 2003 Try connecting a crossover cable directly to the client machine and assign static IP addresses. Link to comment Share on other sites More sharing options...
firkin Posted February 16, 2003 Author Report Share Posted February 16, 2003 I've tried that, it made no difference at all. Link to comment Share on other sites More sharing options...
Mayoff Posted February 16, 2003 Report Share Posted February 16, 2003 Launch the client control panel, what version does it currently say? Does it indicate TCP or AppleTalk? What error happens when you try to use the "add by address" option inside Retrospect? What is the "status" inside the client control panel? If the client are appearing in the client database, make sure you forget them from the window before looking on the live network for them. Link to comment Share on other sites More sharing options...
firkin Posted February 17, 2003 Author Report Share Posted February 17, 2003 The client is TCP/IP. Its status says "waiting for first access." When I try to add by address Retrospect tells me I need to buy a more powerful licensing code. This has happened since I upgraded from 4.3, when I could add by address. Link to comment Share on other sites More sharing options...
firkin Posted February 17, 2003 Author Report Share Posted February 17, 2003 The client is TCP/IP. Its status says "waiting for first access." When I try to add by address Retrospect tells me I need to buy a more powerful licensing code. This has happened since I upgraded from 4.3, when I could add by address. The clients simply don't appear in the client window, so I can't forget them. Link to comment Share on other sites More sharing options...
Mayoff Posted February 17, 2003 Report Share Posted February 17, 2003 Hi, We changed the licensing from 4.3 to 5.0 (and then again later after 5.0 was released). Originally the upgrade from 4.3 to 5.0 did not include a client license, that was an additional upgrade fee. We now include 2 free licenses with the professional version. You can still get those two licenses for free. This URL should give some helpful details: 5.0 Licensing Link to comment Share on other sites More sharing options...
firkin Posted February 18, 2003 Author Report Share Posted February 18, 2003 Hi I've already downloaded them and added their licences. The problem is that the OSX machine where I have my DAT drive simply cannot see the os 9 clients on the network. If I install retrospect on one of the OS9 machines it can see a client on the other OS9 machine, but not the OSX client (which I installed following a posting from Amy). I need my OSX machine to see the Os9 client so I can back up using the DAT on my OSX machine. Adding the licences has made no difference, I still cannot add by address as I've upgraded to the desktop edition which doesn't allow you to do this. Link to comment Share on other sites More sharing options...
Mayoff Posted February 18, 2003 Report Share Posted February 18, 2003 Quote: When I try to add by address Retrospect tells me I need to buy a more powerful licensing code. This would indicate that Retrospect should be able to see the clients, but the license manager is unhappy with the codes you have entered. This may be a case where you should call our customer service and confirm that your copy of Retrospect contains all the necessary codes to login the clients. If the client was not visible to Retrospect on the network, you would get an error -1028 when trying to login the client, not the error about the more powerful license. Link to comment Share on other sites More sharing options...
firkin Posted February 18, 2003 Author Report Share Posted February 18, 2003 Except that tonight I rebooted my OSX machine into OS9 with the same licensing codes Retrospect found the other client no problem. When I started it back into OSX the same problem occured - it just cannot see the client. It really doesn't sound like a licensing issue to me. (incidentally I'm using the same IP address when in OSX as in OS9), otherwise the licences wouldn't work in OS9 surely.. Link to comment Share on other sites More sharing options...
Mayoff Posted February 18, 2003 Report Share Posted February 18, 2003 But I think it is seeing the client...that is why you are NOT getting a 1028 error, but not allowing for login. This is OS X workstation not an OS X server, right? Try removing the Retrospect preferences so that the programs asks you to enter the codes again during launch. See what happens when trying with the clean set of preferences. Link to comment Share on other sites More sharing options...
advocateVF Posted February 19, 2003 Report Share Posted February 19, 2003 I've read all the posts in this topic, because I have the same problem. I'm using OSX 1.2.3 on a 800MHz G4 PowerBook with a 48 Gb HD and 1Gb installed RAM. The latest version of Retrospect Workgroup is installed and the latest version of Client software is also installed on two other portable PowerBooks running OSX. The Clients are on and ready; all the computers are on the same subnet, as distributed by an AirPort Base Station with DHCP and NAT enabled; no firewall software is on, and OS 9 Clients are visible. Timbuktu, Dave, OSX networking, and all other networking software can see all other machines and work properly, but Retrospect cannot. Frankly, I think Dantz needs to go back to the drawing board on this. Link to comment Share on other sites More sharing options...
Mayoff Posted February 19, 2003 Report Share Posted February 19, 2003 NAT could be the problem. You need to configure the Airport for Ethernet Bridging rather then NAT. Link to comment Share on other sites More sharing options...
firkin Posted February 19, 2003 Author Report Share Posted February 19, 2003 OK I've trashed the preferences, reconfigured. As soon as I try to find mac os network clients it searches and then still reports "no backup clients found. Click add by address to enter a client address directly." Of course the program won't actually allow me to do this and tells me "This feature requires a more powerful application license code." Works fine under OS9. What is going on with version 5? Link to comment Share on other sites More sharing options...
advocateVF Posted February 22, 2003 Report Share Posted February 22, 2003 I am not bridging to a wired network for the backups. My backup machine is another wireless Titanium PowerBook connected via Firewire to a 100Gb QPS hard drive. and all of my OS9 machines are visible, one on the wired portion of my network and the others on the wireless segment. It seems to me that if Dave and Timbuktu can negotiate NAT that Retrospect should be able to do it to. I will try your suggestion, but I still think that Retrospect multicasting needs further development and cannot operate properly in OSX, especially since it does work with NAT enabled and with OS 9 machines. Link to comment Share on other sites More sharing options...
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