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GnK

Why can't I do an Automated Backup????

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I am running the 6.0 Trial version.....hopefully in view to purchasing the product if i can get the bloody thing working........

 

 

 

1. I can do a manual backup with no problems at all.....

 

 

 

2. When i try to do a Automated backup i get the error "Can't access volume Pmw on Kate's 'c' on Kate, error -1017 (insufficient permissions)" etc etc ...always the 1017 error

 

 

 

3. After the failed automatic backup i do a preview of the manual backup files and i get a request for a "Server Logon" and "Password"

 

 

 

4. I then restart Retrospect and the manual backup works fine....no logon requests...

 

 

 

5. Goto 2

 

 

 

Please help this is driving me Insane....I only have a few days left on my trial ...if i cannot get this working i will have to look elsewhere.

 

 

 

Thanks in advance

 

 

 

 

 

 

 

 

 

 

 

 

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These permission errors can happen when doing a backup of a volume via Microsoft networking rather than a Retrospect Client.

 

 

 

Permission errors may occur under the following conditions:

 

 

 

1. When the script was created you were logged in as user X. At the time of backup you are logged in as user Y who does not have permission to connect to the source server. NT/2000: -1001 (unknown Windows error) 98: -1017 (insufficient permissions)

 

 

 

2. When the script was created you were logged in as user X. At the time of backup you are not logged in. NT/2000: -1017 (insufficient permissions) 98: -1116 (can't access network volume)

 

 

 

You may need to configure the Retrospect Launcher Service to automatically log into the shared volume using a non-"system" account for proper login to the shared network volume as follows:

 

 

 

Windows NT 4.0

 

1. Open the Services Control Panel.

 

2. Select Retrospect Launcher, stop the service and then click the Startup button.

 

3. In the “Log On As” section select This Account. LocalSystem will appear in the field to the right.

 

4. Change “LocalSystem” to the account you want to use and then enter your password in the two password fields. (This allows automatic backup while logged in as the specified account, or while logged out.)

 

5. Restart the Launcher Service.

 

 

 

Windows 2000/XP

 

1. Open the Services Control Panel under Administrative Tools.

 

2. Select Retrospect Launcher, stop the service and then click the Startup button.

 

3. In the “Log On As” section select This Account. LocalSystem will appear in the field to the right.

 

4. Change “LocalSystem” to the account you want to use and then enter your password in the two password fields.

 

5. Restart the Launcher Service.

 

 

 

 

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