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rmontrose

Assert Error always when starting 2nd disk

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I am testing Retrospect Professional 6 (We are testing it to upgrade from 5.15 to 6.0. I removed 5.15 client before installing 6). I am backing up to a network drive, and I have tried setting the backup volume as a mounted drive (X:\backup\backupfile.rbf) and as a UNC (\\server\drive\backup\backupfile.rbf) and neither way works. I have 3 local disks (C: D: E:) which I am trying to backup. The C: disk always works, and then it scans the D:, and as soon as it start the actual backup of D: I get the asset error (see below).

 

 

 

Looking at the assert_log.utx file, it lists the problem with PCVLDRVR.DLL with OutlookExec::Initialize and Outlook::Start. I have Outlook 2000, and I have tried running Retrospect both with Outlook running and also terminated (the log below was with Outlook not running) and it doesn't seem to make a difference.

 

 

 

Any ideas?

 

 

 

-- Rod

 

 

 

==============================================================

 

 

 

 

 

OS: Windows 2000 version 5.0 (build 2195), Service Pack 2

 

Application: D:\Dantz\Retrospect6Pro\Retrospect.exe, version 6.0.206

 

Exception occurred on 11/4/2002 at 9:14:07 PM

 

Exception code: C0000005 ACCESS_VIOLATION

 

Fault address: 6355591F 0001:0005491F PCVLDRVR.DLL

 

 

 

 

 

Thread ID: 000001D0, Name: Execution thread

 

 

 

EAX:21130E38 CS:001B EIP:6355591F EFlags:00010202

 

EBX:00764C68 SS:0023 ESP:11AEAE94 EBP: 11AEB2F4

 

ECX:1089ED80 DS:0023 ESI:11AEBF48 FS: 003B

 

EDX:1089EDA8 ES:0023 EDI:11AEBECC GS: 0000

 

 

 

 

 

Module Fn (symbol or seg:offset in DLL) Args

 

=============== ================================= =======================================================================

 

PCVLDRVR.DLL GetTaskListNT +4EF 11AEB690 11AEB6C4 11AEBECC 005C006E 00700041 00200070 00610050 00680074

 

PCVLDRVR.DLL UGetProcessIdByName +5C 63580B60 11AEB754 1 63580928 10B71C0C 0 11AEB728 10B70000

 

PCVLDRVR.DLL OutlookExec::Initialize +145 10C40130 1 11AEBE98 60948385 10C40130 1 181DFE14 10C3F160

 

PCVLDRVR.DLL Outlook::Start +25 10C40130 1 181DFE14 10C3F160 0 0 0 0

 

PCVOL.DLL vlocExecStarting +E9 10C3ECC4 10BCA10C 11AEDCE8 11AEDD64 11AEBF68 60012786 11AEC09C 10A7F72C

 

meson.dll ModuleData::send +652 10C3ECC4 'vShS' 10BCA10C 11AEDCE8 11AEDD64 11AEBF68 60012786 11AEC09C

 

ENGINEHI.DLL extoBegin +7E1 10BCA10C 10BCA124 0 11AEE6E8 6062B461 10BCA10C 0014C2A4 10BCA124

 

meson.dll ModuleData::send +652 10BCA10C 'ExBg' 10BCA124 0 11AEE6E8 6062B461 10BCA10C 0014C2A4

 

meson.dll doTask +299 'ExOp' 0 10BCA10C 'ExBg' 11AEE228 11AEE228 1076AF44 11AEE230

 

meson.dll TThread::TaskSend +23 10BF2CEC 'ExOp' 10BCA10C 'ExBg' 10BCA124 0 11AEE6E8 6062B461

 

ENGINEHI.DLL execDoRun +1EE 10BCA10C 0014C2A4 10BCA124 61B00000 11AEE7A8 60609BE1 10BCA10C 0014C2A4

 

meson.dll doTask +21E 'EScr' 60226BB2 0 0 11AEE720 11AEE720 2 11AEE730

 

meson.dll TThread::TaskCall +21 10BF2CEC 'EScr' 60226BB2 10BCA10C 0014C2A4 10BCA124 61B00000 11AEE7A8

 

ENGINEHI.DLL execRun +33 10BCA10C 0014C2A4 0014C364 10BCA10C 0 0012DC04 60609BE1 0014C2A4

 

meson.dll ModuleData::send +652 10BCA10C 'ExRu' 0014C2A4 0014C364 10BCA10C 0 0012DC04 60609BE1

 

meson.dll TMesonMsg::Do +89 11AEE82C 0 10BF2CEC 11AEF958 00764C68 0 0 61B3A2C0

 

meson.dll TThread::mesonDoOne +139 10BF2CEC 11AEEADC 6060EBBC 0 11AEED84 0 0 11AEED56

 

meson.dll TThread::mesonQFlush +3E 0 11AEED84 0 0 11AEED56 1 0000003C 0

 

meson.dll msgHelper +2D 10BF2CEC 1 11AEF044 11AEF52C 00764C68 0 0 10BF2CEC

 

meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 11AEEFCC 11AEEFCC 1 11AEF008

 

meson.dll TThread::TaskCall +21 10BF2CEC 'Msg ' 6060EB8F 10BF2CEC 1 11AEF044 11AEF52C 00764C68

 

meson.dll TThread::MsgBlock +96 'Msg ' 11AEF4CC 6062B461 11AEF9BC 6062B461 'LopT' 10BF2CEC 6003AEB7

 

meson.dll msgInTask +1F 11AEF9BC 6062B461 'LopT' 10BF2CEC 6003AEB7 0 0012D7C8 11AEFED0

 

meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 11AEF504 11AEF504 10BF2CEC 11AEF504

 

meson.dll TThread::TaskCall +21 10BF2CEC 'MsgT' 6060FAFD 11AEF9BC 6062B461 'LopT' 10BF2CEC 6003AEB7

 

meson.dll loopInTask +27 'LopT' 10BF2CEC 6003AEB7 0 0012D7C8 11AEFED0 606323DF 0

 

meson.dll doTask +21E 'LopT' 6060FAD1 0 0 11AEF9F4 11AEF9F4 11AEFED0 11AEFA14

 

meson.dll TThread::TaskCall +21 10BF2CEC 'LopT' 6060FAD1 'LopT' 10BF2CEC 6003AEB7 0 0012D7C8

 

meson.dll TThread::MsgLoop +45 'LopT' 10BCA10C 11AEFEDC 6062B461 001D982C 10A7EE6C 00000944 00000173

 

ENGINEHI.DLL execMakeThreadProc +63 001D982C 10A7EE6C 00000944 00000173 0012D8AC 0012D8AC 00000010 0

 

meson.dll doTask +21E 'Task' 602241F9 0 0 11AEFF14 11AEFF14 60631D2E 11AEFF80

 

meson.dll TThread::TaskCall +21 10BF2CEC 'Task' 602241F9 001D982C 10A7EE6C 00000944 00000173 0012D8AC

 

meson.dll modThreadRoot +14F 0012D7F4 0012D298 77FCB6DE 00764C68 C0000005 11AEFF8C 11AEAAE0 11AEFFDC

 

MSVCR70.dll 0001:0000312F 00764C68 0012D298 77FCB6DE 00764C68 7FFAF000 0 11AEFFC0 0

 

KERNEL32.dll 0001:0000A2D8

 

 

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As a test, try turning off the Outlook backup option in Retrospect (in the options for backup) - does the error go away?

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