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pineaur

W2K Server won't restart or shutdown

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After installing Retrospect 6 on a W2K SP3 server, I can no longer shut down / restart the server. I am left with a black screen w/ a blinking cursor in the upper left hand corner. A hard reset is required.

 

 

 

Anybody else have this problem?

 

 

 

Randy

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Does the problem go away if you uninstall Retrospect?

 

 

 

Was this an upgrade from an eariler version of Retrospect?

 

 

 

When was the system updated to SP3, in relation to when Retrospect 6.0 was installed? Were they both installed at the same time?

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Works fine if I remove Retrospect. W2K SP3 was put on after Retrospect - but I put it on to see if it would help the restart/shutdown problem.

 

 

 

This was not an upgrade ... fresh install on a reasonably new server.

 

 

 

Thanks, Amy ...

 

 

 

I have not put Retrospect back on because my client likes the idea that the server restarts each evening.

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I have the same problem. Brand new SBS2000, Win2KSP3 and ExchSrvrSP3 were installed before Retrospect v6 single server. First time I shut down after Retrospect install, the server hung on a blank screen after going through all the motions of a normal shutdown. Same result every time I shutdown now.

 

 

 

Dantz????

 

 

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If you are not using the Open File Add-on, try removing the functionality from the Retrospect installation. Use Add/Remove Programs to Change/Modify your existing installation to remove this component. Please post results.

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Bingo!

 

 

 

The first shutdown after removing the "open file" option did not complete the shutdown - probably expected. But, the next shutdown was successful.

 

 

 

Thank you!

 

 

 

Ward Engle

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Thank you for the update! We'd like to do some further investigating into this issue. Can you provide a copy/paste from your System Summary page (Accessories > System Tools > System Information). This would provide us with detailed information on your configuration, which is essential in the testing process.

 

 

 

Amy

 

Forum Admin

 

 

 

 

 

 

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I sent the requested info in a PM. Thanks again for your help. I will be putting this server online for the customer tomorrow. Very timely.

 

 

 

Ward Engle

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Thank you for the information. We will post results in the forum as they become available.

 

 

 

Regards,

 

Amy

 

Forum Admin

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I'll contact the individual who installed Retrospect on "my" server and see if he installed the open files component. (I was called in to diagnose the problem - I did not install the program originally)

 

 

 

Randy

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