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Seagate DAT STD68000N not recognized


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Greetings,

 

 

 

Just purchased and installed Retrospect 5.0 for Mac OS X (Jaguar). I am unable to bring up my Seagate 4 mm DAT drive (STD68000N), which is suppose to be supported by Retrospect. The drive is visible to the laptop (shows up in Apple System Profiler), and I have even downloaded and installed the retrospect 5.0 driver update, all without success. This all worked fine with v.4.22. What's the problem?

 

 

 

Thanks, -Ron

 

 

 

PB G3 Lombard (400 Mhz) with 512 MB RAM

 

Mac OS X 10.2.1

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Currently the only Jaguar supported SCSI cards are:

 

 

 

ATTO Tech

 

EPCI-UL3S

 

EPCI-UL3D

 

EPCI-DC

 

EPCI-DCd

 

 

 

Initio

 

Firmware update and driver required for all supported Initio SCSI adapters.

 

These files can be found at:

 

http://www.initio.com

 

 

 

INI-9100UW “Miles”

 

INI-A100U2W “Miles U2W”

 

 

 

For the complete OS X SCSI card statement, please see:

 

http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27381

 

 

 

--

 

No on-board SCSI adapters are supported by Apple or Dantz for use with 10.2 currently.

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  • 2 weeks later...

Amy,

 

 

 

Please read the information that I have been providing with respect to using Apple's internal SCSI. I am not using 3rd party SCSI cards. I are using internal SCSI, and your suggestion that this is not supported by Apple in Jaguar is ludicrous.

 

 

 

I upgraded to 5.0.236 and tried again... no luck.

 

 

 

The explanation for failures to see the DAT drive provided by Dantz in the 5.0.235 upgrade also is ludicrous. The simple fact that both the OS and System Profiler can mount and identify the drive exhonerates Jaguar as the root cause. This is simply a Dantz Retrospect issue, plain and simple.

 

 

 

Please fix it.

 

 

 

Thanks, -Ron

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Unfortuantely, Dantz does not support your on-board SCSI adaptor for use in OS X. The only supported adapters are:

 

 

 

Jaguar:

 

 

 

ATTO Tech

 

EPCI-UL3S

 

EPCI-UL3D

 

EPCI-DC

 

EPCI-DCd

 

 

 

Initio

 

Firmware update and driver required for all supported Initio SCSI adapters.

 

These files can be found at:

 

http://www.initio.com'>http://www.initio.com'>http://www.initio.com

 

 

 

INI-9100UW “Miles”

 

INI-A100U2W “Miles U2W”

 

---------

 

 

 

Complete statement:

 

 

 

Mac OS X requires a new method of interaction between the SCSI adapter and the operating system. Because of this, not all SCSI adapters that functioned properly on Mac OS 9 will function properly on OS X. DantzLab has tested many of the OS X supported SCSI adapters for compatibility.

 

 

 

The cards listed here have undergone preliminary testing by Dantz for use with Mac OS X. This list is provided as a service to our customers and does not guarantee compatibility or performance in all configurations.

 

 

 

SCSI host adapters not listed on the supported adapter page are not supported for use with Retrospect under OS X at this time.

 

 

 

Check this page often for news on SCSI adapter compatibility with Mac OS X. For more information on SCSI Troubleshooting for Mac OS X, see: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27289

 

 

 

68-pin Wide Storage Device Issue

 

If your storage device has a wide 68-pin interface, make sure it is connected to a wide 68-pin SCSI adapter. In this early stage of Mac OS X, many issues have been found when wide devices have been connected to a narrow 50-pin or 25-pin SCSI adapter.

 

 

 

Adaptec SCSI Cards and Mac OS X

 

Ongoing testing by DantzLab has found that Adaptec SCSI cards do not function in a consistent, reliable manner when used with Mac OS X. These findings are supported by hundreds of reports from customers who have experienced problems with tape and CD-RW devices attached to Adaptec SCSI cards.

 

 

 

The problem, which affects all versions of Mac OS X including 10.2 (Jaguar), is not application specific. Rather, incorrect data is passed by the SCSI card to and from any program communicating with a SCSI device. The result may simply be an inaccessible device, or worse, data corruption can occur.

 

 

 

Adaptec has been made aware of this problem, and they are working on a solution. However, until this issue is resolved, Dantz can no longer recommend or support Adaptec SCSI adapters for use with Mac OS X. These adapters include the Adaptec 2906, 2930 (which is also the $49 Ultra SCSI card option with the Power Mac G4), 29160, 29160N, and 39160 SCSI controllers.

 

 

 

When Adaptec releases new software drivers that provide reliable functionality in Mac OS X, we will reinstate support for Adaptec SCSI adapters at that time.

 

 

 

 

 

Mac OS 10.2 (Jaguar)

 

 

 

Supported Adapters

 

 

 

ATTO Tech

 

EPCI-UL3S

 

EPCI-UL3D

 

EPCI-DC

 

EPCI-DCd

 

 

 

Initio

 

Firmware update and driver required for all supported Initio SCSI adapters.

 

These files can be found at:

 

http://www.initio.com

 

 

 

INI-9100UW “Miles”

 

INI-A100U2W “Miles U2W”

 

 

 

 

 

Mac OS 10.1.2 through 10.1.5

 

 

 

Supported Adapters and Notes

 

 

 

AdvanSys

 

Firmware update and driver required for all supported AdvanSys SCSI adapters.

 

These files can be found at:

 

http://www.advansys.com

 

 

 

ABP-3922

 

ABP-3925

 

ASB-3940UA

 

 

 

ATTO Tech

 

EPCI-UL3D

 

EPCI-UL3S

 

EPCI-UL2D

 

EPCI-UL2S

 

EPCI-DC

 

EPCI-DCd

 

 

 

Initio

 

Firmware update and driver required for all supported Initio SCSI adapters.

 

These files can be found at:

 

http://www.initio.com

 

 

 

INI-9090U “Miles Bluenote”

 

INI-9100UW “Miles”

 

 

 

Orange Micro

 

Firmware update and driver required for all supported OrangeMicro SCSI adapters.

 

These files can be found at:

 

http://www.orangemicro.com

 

 

 

Grappler SCSI 906F

 

Grappler+ SCSI+Serial

 

Grappler SCSI 930U

 

 

 

 

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Amy,

 

 

 

This is getting very tiring, and I am starting to get really pissed off. You have been responding with the same answers to all questions posted in these forums with regards to internal SCSI, not SCSI adaptors. The tech notes you have been responding with do not apply to Internal (on-the-motherboard) SCSI for Apple Powerbooks. They apply to 3rd party SCSI adaptors. There is nothing in Apple's tech notes about problems with SCSI devices and 10.2.1.

 

 

 

Simply put, are you trying to tell us that Retrospect 5.0 will not function on Apple Powerbooks running 10.2.1 with Seagate DAT STD68000N drives connected to the PB's SCSI?? Are you suggesting that all Apple computer's internal SCSI is not compatible with Retrospect? Funny how all my SCSI devices work fine with 10.2.1. The DAT drive shows up fine in Apple's System Profiler.

 

 

 

Just let me know, and I will pass the information on to the rest of the world and will request a refund from Dantz. I'm sure that about 100,000 other customers will do the same.

 

 

 

So, you could just admit that Retrospect, for whatever reason, is having problems with certain drives, and that you are working on a fix. Or you could say that Retrospect is just not compatible with 10.2.1, and that you are working on a fix. Or you could say that you are aware of the problems, but do not plan on fixing them. But don't come back with a bogus statement that is not pertainent to the problem, or blame Apple when the device is seen on the SCSI bus by the laptop.

 

 

 

Loosing patience, -Ron

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I'm sorry you're finding my replies frustrating. As I've said from the first reply, and subsequent replies, onboard SCSI is not supported by Dantz under OS X. The only supported SCSI adaptors in OS X are those listed, which doesn't include onboard SCSI.

 

 

 

In reply to:

So, you could just admit that Retrospect, for whatever reason, is having problems with certain drives, and that you are working on a fix. Or you could say that Retrospect is just not compatible with 10.2.1, and that you are working on a fix. Or you could say that you are aware of the problems, but do not plan on fixing them.


 

 

 

The problem is not application specific - the problem is with the OS properly communicating data across the SCSI connection. Retrospect is 10.2 compatible, and we are working with Apple and SCSI card vendors to help them improve their SCSI support under OS X.

 

 

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