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egantner

Quantum Superloader 3 settings with ATTO Ul4S

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I wasn't sure where to post this. Admins feel free to delete one.

 

I am trying to get some rebuilds and restores going with Retrospect 6 and a Quantum Superloader3 attached via an ATTO UL4S/ Ultra 320 lvd card I believe is what its called.

 

Everything works properly up to a point the ATTO card is recognized by the OS and the Library shows up when Retrospect is launched. When I do a Rebuild of some of my tapes everything is going along fine until the system hangs up and I either forced to quit retrospect. After quiting Retrospect the whole os bombs and I have to restart. Also the Library has to be restarted and I have to use the ATTO config tool to rescan the bus for the Superloader 3. I have not changed any of the settings for the SCSI Card all are at default 7.

 

I have had a Server crash and am trying to rebuild the system. I do not know if I am using the correct SCSI settings the drive was working before.

 

I either have bad tapes or I need to check some of my settings for the SCSI chain.

 

I believe the ATTO card is using the 4.2.0 driver I'm going to update that today.

 

Any suggestions would be great.

 

Thanks

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A couple of suggestions:

 

Make sure you've installed the latest version of Retrospect 6 server (6.1.230) and have the latest driver update file (6.1.6.100) in the Retrospect app folder. Both are available for download here. Confirm that your license code is for the "server" version of Retrospect (lesser versions cannot control an autoloader).

 

Make sure you've installed the latest ATTO driver and firmware for your UL4S.

 

Make sure that your Quantum Superloader is a supported device under Retrospect 6. The hardware database is at http://www.retrospect.com/supportupdates/technical/retrospect/device/?path[]=hardware.

 

If you're still having problems, let us know a bit more about your system, including what hardware and OS version you're running.

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