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pchinn

Retrospect crashing on just one mailbox?

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We've got an SBS 2008 server and we're running REtrospect 7.7 on it. We are backing up mailboxes and that's where we run into issues. All mailboxes back up with no issues except for one user. If the mailbox container is selected, Retrospect crashes when it starts copying data from this one user's mailbox. When this mailbox is selected individually, Retrospect crashes when it tries to back up the mailbox. All other mailboxes on the server back up with no issues either when they're backing up on their own or as part of the container. Any ideas why?

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What is the assert error that you are getting? I have seen where if a user has a lot of rules on a mailbox it caused Retrospect to crash. Could also be there the mailbox is corrupted and is passing bad information to Retrospect which it does not know how to handle.

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It will be in C:\Program Data\Retrospect. You can just double click on it and it will open in Retrospect. I would search for I think Windows Vista because that is how it is identifying 2008 and the assert error should be below that.

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Found it. Is this the information you're looking for:

 

OS: Windows Vista version 6.0 (build 6002), Service Pack 2, (64 bit)

Application: C:\Program Files\Retrospect\Retrospect 7.7\Retrospect.exe, version 7.7.341

Exception occurred on 9/16/2010 at 3:34:25 PM

Error info: Assertion failure at "mapiproxy.cpp-1432"

Exception code: E0000000 ASSERTION

Fault address: 772A76FD 0001:000166FD kernel32.dll

 

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