R+etrospec 7.7 - Same issue

[bmclachlan]

I am again using 7.7 after an unusual issue with 7.6. W+hen I first upgraded to 7.7 when it became available I also received this error with 7,7 - Insufficient storage space available.

 

Here is the log:

+ Normal backup using Tablet M700 APR 20 at 9/13/2010 10:00 PM

To Backup Set Tablet M700 Apr 20...

T-8: VssWSnapVolume: DoSnapshotSet failed, winerr -2147212513, error -3045

Can't use Open File Backup option for Bill on M700, error -3045 ( there is insufficient storage space to complete the operation)

 

- 9/13/2010 10:00:15 PM: Copying Bill on M700

9/13/2010 10:04:20 PM: Snapshot stored, 11.7 MB

9/13/2010 10:04:29 PM: Comparing Bill on M700

9/13/2010 10:05:17 PM: Execution completed successfully

Completed: 188 files, 522.7 MB

Performance: 287.6 MB/minute (183.3 copy, 667.1 compare)

Duration: 00:05:01 (00:01:22 idle/loading/preparing)

 

There is more than 150 GB available on the storage device. Why does this error occur?

 

R was attempting to backup up a Win 7 Ultimate 64 bit client. R runs on a Win 7 Pro PC.

[AndrewA]

Since the error is happening for open file backup the insufficient storage space error is mostly likely referring to the C: drive of the machine that it is trying to backup. Retrospect uses the volume shadow copy service within Windows and it by default uses space on the C: drive when creating snapshots.

[bmclachlan]

thanks Andrew. The client has 90 GB of free space on the C drive so something else must be happening.

[bmclachlan]

Further to this issue, the client application error log reports a VSS error at the time of the backup. The VSS error log states that the error is typically due to the requestor app not allowing the callback service access to the app.