dfitz Posted August 23, 2010 Report Share Posted August 23, 2010 I have had occasional problems with the backup of the C: drive. The solution after the first time was to remove Retrospect (via Control Panel - Programs and Features - uninstall), then delete all the Retrospect files on the backup (external) drive and then reinstall Retrospect - it took various attempts to get to this solution! Yes, I lost all the previous backups but my current data was still valid so basically no harm/no foul. This most recent time during a full start something triggered a failure in the backup and it would not continue so I did the above procedure to clean out Retrospect and start over. I have purged all remnants of Retrospect that I can search/find but after a full install and moments after selecting the "Backup now" option I get a message "Can't access Backup Set RestorePoint6. error - 1101 (file directory not found)". So somewhere there is a file (or something) that did not get removed with the uninstall and is keeping track of the fact that I have had 6 previous 'installs'. Where is this information stored, how do I delete it and/or how do I ensure it is deleted with an uninstall. Many thanks for any help. Quote Link to comment Share on other sites More sharing options...
dfitz Posted August 25, 2010 Author Report Share Posted August 25, 2010 OK folks the problem did finally get resolved. I repeated the "delete files/uninstall Retrospect Express/reboot/reinstall" process 4 more times (yes I did the same thing over and over) after the 4th time Retrospect started, using RestorePoint7 as the backup folder!? Lots of sharing errors on the C: drive but a second backup went clean. CURIOUS to say the least. Quote Link to comment Share on other sites More sharing options...
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