No tape storage devices found

[blackpen]

Hi,

 

I am facing problem with backing up data.

it display message:

"No tape storage devices found"

 

this message appear in window named: "Backup select a new tape" and inside [tab] Status,

 

Here is information at Configure >> Devices

tab [Enviromment] the tape device apear at first line with ID: 0:0:0, vendor:IBM, Product: DDS Gen5, Version:C0A0

 

there are some other devices also listed after it.

 

tab [status] it display some others device such as DVD device, Virtual Cd,.. but does't show up any related to Tape device

 

tab [binding] in the left side it display Backup sets, in the right side it display "No Tape drives found"

 

the software working well before, this matter just happen about 10 days ago.

 

 

Here is information of the server:

IBM x3500/ Tape drives: IBM DDS Gen5 Tape drive (this info come from Device manager)

OS: Windows server 2003 standard edition, and SP2 installed

 

 

Here is information of the Retrespect

EMC Retrospect

Single server version: 7.7.325 (32-bit)

Driver update and hot fix, version 7.7.3.102

 

 

Pls be noted that the tape drive working well with Backup utility, so I believe the tape drive is fine.

 

 

Please advice what should I do do solve this issue ?

 

Hope to see your response soon.

 

Rgds

 

Edited June 16, 2010 by Guest

[blackpen]

Pls help me, or atleast let me know a glue then I could starting research

 

tks u

[Mayoff]

I do not think this is a supported drive. The only supported IBM DAT drive (I think that is a DDS-5 DAT drive) is a IBM 00N7991

 

 

[blackpen]

Hi Mayoff,

 

Here is report log of Retrospect when it was working well.

pls take a look

+ Recycle backup using DailyBackup at 5/10/2010 7:05 PM (Execution unit 1)

To Backup Set Backup Set Tape DAT72...

5/10/2010 7:05:03 PM: Recycle backup: The Backup Set was reset

 

- 5/10/2010 7:05:03 PM: Copying groups on DATA (D:)

5/10/2010 7:11:52 PM: Snapshot stored, 823 KB

5/10/2010 7:11:56 PM: Execution completed successfully

Completed: 2616 files, 1.5 GB

Performance: 262.2 MB/minute

Duration: 00:06:53 (00:01:19 idle/loading/preparing)

 

 

- 5/10/2010 7:11:56 PM: Copying PR on DATA (D:)

5/10/2010 7:12:11 PM: Snapshot stored, 15 KB

5/10/2010 7:12:14 PM: Execution completed successfully

Completed: 22 files, 37.8 MB

Performance: 188.9 MB/minute

Duration: 00:00:18 (00:00:05 idle/loading/preparing)

 

Those report log mean that Retrospect has been ever working with IBM DDS Gen5

 

In case Retrospect doesn't support my tape drives, could you advice what should I do ?

 

 

Regards

Edited June 21, 2010 by Guest

[Mayoff]

DAT72 is supported

[blackpen]

Yes, its' internal IBM DDS Dat72.

so the tape drive is supported by Retrospect, it mean that Retrospect should work well with it.

 

Pls take a look at my problem again, why the Tape does't listed in tab [status] of Storage devices window

 

 

pls help. tks so much !

 

[Mayoff]

It could be because the drive is not correctly displaying itself as a DAT72 but is instead showing up at the Gen5 drive.

 

Supported DAT72 drives:

http://www.retrospect.com/supportupdates/technical/retrospect/search/?q=dat72

[blackpen]

Dear Mayoff,

 

I would like to provide you more the current status of my Tape drive.

 

My Tape drive is Quantum DAT 72 SATA, this tape us supported by Retrospect. Here is the link

 

The xTalk utility from IBM website also recognize the Tape Drive, it also pass all checking of xTalk. here is the link of tool that I was using: http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5073759

 

 

One again, I would like to confirm that the tape drive could working well with Backup utility that included in Ms Windows.

 

In Retrospect, if I disable the Tape Drive in Device Manager, I would see the tape drive appear in status tab of Storage Devices window. It appear as "IBM DAT" but its status is "Not Responding", and it cannot be use to backup.

 

Kind Regards

Edited August 16, 2010 by Guest

[blackpen]

PROBLEM SOLVED.

 

I have get support from Retrospect by opening a ticket on their website. It seem much better then posting question here.

 

I would like to share my solution, and hope that it could help you as well

 

 

It's possible your config files are corrupt. Please have a copy of your licenses handy.Try this:

 

1) Close retrospect and make sure both retrospect.exe and retrorun.exe are not running in memory.

 

2) Rename the C:\documents and settings\all users\application data\retrospect directory to something like retrospect_bak (in windows xp)

 

3) Reopen retrospect. It will prompt you for your license number so make sure to have that handy... You will have no backup sets, clients or anything configured yet, so try adding a few clients and create a couple of new temporary backup sets. Try backing up and see if it works.

 

4) When you're done you can delete the C:\documents and settings\all users\application data\retrospect folder and replace it with the retrospect_bak folder to get all your settings back...

 

 

Have a nice day !