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No tape media found

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I am new in the forum, hope can find a solution for the tape backup issue. Currently, there is no tape media find in the retrospect -> devices. retrospect see the tape drive (IBM Ultrium 3 DC) but doesn't detect any tapes. I have loaded couple tapes into the tape library and it shows in the tape device utility.


We have retrospect Multi server 7.7 installed with the latest updates.






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