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I just received a message indicating that Roxio/Sonic Solutions has purchased the Retrospect line?

 

Greetings,

As a valued Retrospect reseller, we are pleased to let you know that Sonic Solutions purchased the Retrospect backup and recovery software from EMC on May 18, 2010 and is responsible for all aspects of the Retrospect product line and business going forward.

Retrospect will be part of the Roxio Division of Sonic, a leader in digital media software. Adding to our broad range of products for content creation and management capabilities for businesses and individuals, Retrospect plays a critical role in expanding the Roxio business in the backup category. We understand that backup and recovery is critical to both your business and to your customers, and the Retrospect product line significantly enhances our ability to meet these needs.

 

Some other advantages to our partners from this change include:

 

• Sonic has a range of consumer and corporate products for both the Mac and Windows platforms that can expand your product/solutions portfolio.

• Sonic has a strong, worldwide channel distribution model and the support infrastructure to back it up.

o A channel program that brings together two strong software-focused sales organizations that enables, supports and rewards resellers

o Access to a software portfolio—including products for optical media burning, system and data protection, and data security—that is tailored for the SMB market segment and will help you grow your business

o Fast response from a dedicated channel organization that helps close opportunities and decrease support expenses, while enhancing your business image through ongoing partnership

In the coming weeks you will be hearing much more about the opportunities that this change will create for you and how we can work together to successfully grow our mutual business.

During the next few weeks, please continue to place orders for Retrospect products through your normal authorized distributor network.

 

During the transition, please use the following points of contact:

 

U.S. Sales

Phone: 1-877-204-3267

Email: retrospect_sales@emc.com

Web: http://www.retrospect.com/supportupdates/service/contact/'>http://www.retrospect.com/supportupdates/service/contact/'>http://www.retrospect.com/supportupdates/service/contact/

U.S. Technical Support

Phone: 1-888-777-5664

Email: retrospect_premiere_ts@emc.com

Web: http://www.retrospect.com/supportupdates/service/contact/

International Sales and Support

Web: http://www.retrospect.com/supportupdates/service/contact/

If you have any questions in the meantime, please contact us by phone or email.

Yours Truly,

 

Matthew Johnson

Director, Channel Sales

matthew.johnson@roxio.com

+1 925-600-5149

 

 

 

If so, huh..

Edited by Guest

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This is true. Retrospect is now a Roxio/Sonic Solutions product. Along with that are the support engineers, product developers and QA staff.

 

Being part of Roxio is very exciting for all of us. We are looking forward to a larger QA and engineering team, a larger webteam, more tech support engineers and a great batch of new coworkers.

 

Customers can expect new release of Retrospect at an even higher quality. The product roadmap and release schedules are unchanged. Any planned changes will make things even better for every customer.

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My fingers are crossed as I certainly have had the impression that the product hasn't had all of the resources necessary to deliver to the quality expectations of its clients. The Mac version in particular promised a lot and has seriously under delivered. I am waiting on the 8.2 public beta with great anticipation.

 

Cheers, Chris W.

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I could see how the Mac backup software would be a "good fit" for Roxio, but I'm not sure about Win Multiserver. Doesn't seem like the Roxio space.. Maybe (hopefully), I'm wrong..

 

 

-g

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I discovered this news yesterday...just curious, did anyone other than resellers get an announcment about this? I assume customers with support contracts got an e-mail...

 

Perhaps I neglected to subscribe to a mailing list?

 

J

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Sounds a good move... EMC clearly weren't interested in putting anything into the product, but probably tok quite a bit!

 

When will there be formal communication on ROXIOs plans for the product going forward? i.e. will they continue to support and develop Windows Multi Server?

 

Rich

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