Rastor9 Posted May 13, 2010 Report Share Posted May 13, 2010 I have Exchange 2007 SP2 with CAS, MB, and Hub roles running on it. Retrospect 7.7.3.102 (64 Bit) running on a separate server with a working client and Exchange Server Add-On installed and working normally. I reboot the Exchange server, and now my Retrospect console won't show the individual mailboxes, and when it tries to update them it reports that it can't access the boxes and then prompts for the RBU account credentials. The Mailbox and Public Folder storage databases back up as well as the system drive just fine. Individual mailboxes will not backup. Any clues? :devil: Quote Link to comment Share on other sites More sharing options...
davie_chen Posted May 14, 2010 Report Share Posted May 14, 2010 Please adjust log level "tree and volumes" to 6 and try to update single mailbox again. Then paste the operation log containing error info. Quote Link to comment Share on other sites More sharing options...
Rastor9 Posted May 14, 2010 Author Report Share Posted May 14, 2010 I cannot find where this change is to be made? Also, I can't even list individual mailboxes in retrospect now. It acts like it did before I changed the HOSTS file, Setup the RBU Account etc with all the Exchange 2007 configurations at first install. But I made no such changes to either server since last successful backup five days ago. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 14, 2010 Report Share Posted May 14, 2010 ctrl-alt-p-p will give you access to the hidden preferences to change debug logging values Quote Link to comment Share on other sites More sharing options...
wastedlife Posted May 19, 2010 Report Share Posted May 19, 2010 (edited) I have the same problem. Running Retrospect 7.7.325 (32-bit) with Hot Fix version 7.7.3.102 on a 32-bit Server 2003 R2 server. I have already tried the steps outlined here: http://forums.dantz.com/showtopic.php?tid/30589/ Still have the same issue. After enabling the debug logging, here is the error: T-2: TMailboxLink::ComInitializeThread: MAPIInitialize failed, error 80040605 T-2: TMapiManager::Reinitialize: Creating new MAPI session. T-2: CreateProfileAndSession: failure in MAPIAdminProfiles, win error = 0x00000000. EDIT: I forgot to mention that the Exchange server is running Exchange 2007 on Server 2003 x64 with Retrospect Client version 7.7.106. Mailbox backups had been working and suddenly stopped after an error in the middle of one of the backups: - 5/13/2010 7:21:09 AM: Copying on MAIL 5/13/2010 7:22:31 AM: Snapshot stored, 321 KB 5/13/2010 7:23:36 AM: Execution completed successfully Completed: 24 files, 611 KB Performance: 0.4 MB/minute Duration: 00:02:27 (00:01:08 idle/loading/preparing) Can't access volume on MAIL, error -557 ( transaction already complete) Can't access volume on MAIL, error -530 ( backup client not found) Can't access volume on MAIL, error -530 ( backup client not found) - 5/13/2010 7:26:50 AM: Copying on MAIL 5/13/2010 7:26:50 AM: No files need to be copied 5/13/2010 7:27:16 AM: Execution completed successfully Duration: 00:00:25 (00:03:38 idle/loading/preparing) All of the rest of the email boxes from this backup gave a "No files need to be copied" message, followed by subsequent Mailbox backups failing with "No Source Volumes specified" and being unable to login on the volumes screen to the mailboxes. Database backups continue to function. Edited May 19, 2010 by Guest Quote Link to comment Share on other sites More sharing options...
Rastor9 Posted July 15, 2010 Author Report Share Posted July 15, 2010 Here is a copy of my operations log for today on the exchange server. I have uninstalled and re-installed the Exchange MAPI/CDO (Messaging API and Collaboration Data Objects 1.2.1) several times with no changes to this error condition. I have even removed and re-installed the Retrospect Client with no change in condition. 7/15/2010 8:25:07 AM: 5 execution errors Total duration: 02:34:10 (00:17:28 idle/loading/preparing) T-4: Create MAPI session failed: Exchange MAPI/CDO may not be properly installed. NetAwakenClient: Sending Wake-on-LAN packet to MAC address 00145e5ba2cb T-4: TMapiManager::Reinitialize: Creating new MAPI session. T-4: CreateProfileAndSession: failure in CreateMsgService, win error = 0x80004005. T-4: Create MAPI session failed: Exchange MAPI/CDO may not be properly installed. T-4: TMapiManager::Reinitialize: couldn't intialize mailboxes due to a prior error. T-4: TMBVolEnum::StartEnum: MBReinitialize failed . mbrmpMkRemTrak: can't create remote tracker, error -3420 ( unknown) NetAwakenClient: Sending Wake-on-LAN packet to MAC address 00145e5ba2cb Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 16, 2010 Report Share Posted July 16, 2010 The error is being reported by Microsoft. The actual error is 0x80004005. I found many references to this error on google, but it's hard to know which one applies Quote Link to comment Share on other sites More sharing options...
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