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Retrospect HD 2.5 hangs when launched in Win 7

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Dear support staff,

 

Just installed a Storcenter 4TB iX2 for one of my customers and installed Retrospect Express HD 2.5 latest version. The application hangs on update status. Workstation is Win 7 Pro - 32 bit

 

Thanks in advance for any suggestions.

 

Kind regards,

Jozef.

Edited by Guest

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Robin,

 

Thanks for your reply. The reason why I posted was that on the Iomega support site it was mentioned that backup and restore would work ( Link )

 

 

 

This is the statement :

 

EMC Retrospect Express HD 2.5 — Data backup and restore only. Full system restore does NOT work in Windows 7.[/i][/u]

 

In any case, I will wait for the updated version.

 

Thanks for your quick reply.

 

Kind regards,

Jozef.

Edited by Guest

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For now, I would suggest using the 7.7 Retrospect Professional version. We will be releasing an updated HD version with Windows 7 support.

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Hi Robin,

 

I don't know I am eligible to use/install that software. My Retrospect Express HD license came with my Storcenter unit.

 

Can I ?

 

Regards,

Jozef.

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You can download a trial to the 7.7 version, otherwise contact our customer service for upgrade pricing.

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HD 2.5 is not supported on Windows 7. We are working on an updated version.

 

 

Do you have an idea of when the Windows 7 version might be released?

 

Thanks

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Will Retrospect Express HD 2.5 back up files on a Windows 7 (x32) system if run in Compatibility Mode set for Windows Vista?

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Any ETA on Win 7 support for Express HD?

 

I just bought a StorCenter iX2 and it came with this Express HD 2.5. I too am experiencing hangs and nothing is getting backed up, (Win7 32bit home). Now I'm told it doesn't work with Windows 7 which has been shipping for many many months now and is all you can buy a new PC with???

 

I'm about to return this entire NAS device if the software that's supposed to work with it doesn't support what it should.

 

Please talk me down from the cliff if an update is about to appear any day now. And please don't tell me I have to pay for 7.7 just to get it to work with the current version of Windows.

 

Thanks!

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