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Plextor Freezes During Backup


drderwood

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I have a Plextor 2410A CD writer, and it freezes during attempted backup of my system, always @ the same point (When it is trying to backup a file called Cat00, @ 135 MB into the backup). The drive churns and churns, and then I get the following message:

 

 

 

 

 

Trouble writing: "1-9-17-2002 CD Backup" (143130624), error -206 (drive reported a failure: dirty heads, bad media, etc.)

 

 

 

It did this repeatedly exactly@ the same point. I have the most up to date drivers, Service pack 1, XP professional, 2.4 Ghz P4 533Mhz, 512 Ram, IT7 Abit. Changing the drive to master with its own channel on an IDE Configuration made no difference.

 

 

 

My initial impression is that Burn-Broof is activation on the drive and returning the error message below.

 

 

 

PLEASE HELP!!!

 

 

 

Thanks,

 

Darrin Johnson

 

 

 

 

 

 

 

 

 

+ Retrospect version 6.0.206

 

Launched at 9/16/2002 7:32 PM

 

+ Retrospect Driver Update, version 3.2.104

 

 

 

+ Executing Immediate Backup at 9/16/2002 7:33 PM

 

To Backup Set 9-17-2002 CD Backup...

 

 

 

- 9/16/2002 7:33:03 PM: Copying System (C:)

 

Couldn't erase disc, error -112 (can't erase/format media)

 

Couldn't erase disc, error -112 (can't erase/format media)

 

Couldn't erase disc, error -112 (can't erase/format media)

 

Additional error information for device "Plextor CD-RW" [1:0],

 

Sense > f0 00 03 00 01 2e 26 0a 00 00 00 00 00 00 00 00 00 00

 

(PLEXTOR |CD-R PX-W2410A|1.04)

 

Trouble writing: "1-9-17-2002 CD Backup" (143130624), error -206 (drive reported a failure: dirty heads, bad media, etc.)

 

9/16/2002 7:38:50 PM: Execution stopped by operator

 

Remaining: 34415 files, 2.5 GB

 

Completed: 0 files, zero KB

 

Performance: 0.0 MB/minute

 

Duration: 00:05:47 (00:04:27 idle/loading/preparing)

 

 

 

Quit at 9/16/2002 7:38 PM

 

 

 

+ Retrospect version 6.0.206

 

Launched at 9/16/2002 8:56 PM

 

+ Retrospect Driver Update, version 3.2.104

 

 

 

+ Executing Immediate Backup at 9/16/2002 8:57 PM

 

To Backup Set 9-17-2002 CD Backup...

 

 

 

- 9/16/2002 8:57:37 PM: Copying System (C:)

 

Couldn't erase disc, error -112 (can't erase/format media)

 

File "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat": can't read, error -1020 (sharing violation)

 

File "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat": can't read, error -1020 (sharing violation)

 

Additional error information for device "Plextor CD-RW" [1:0],

 

Sense > f0 00 03 00 01 2e 28 0a 00 00 00 00 00 00 00 00 00 00

 

(PLEXTOR |CD-R PX-W2410A|1.04)

 

Trouble writing: "1-9-17-2002 CD Backup" (143130624), error -206 (drive reported a failure: dirty heads, bad media, etc.)

 

Additional error information for device "Plextor CD-RW" [1:0],

 

Sense > f0 00 03 00 01 2e 20 0a 00 00 00 00 00 00 00 00 00 00

 

(PLEXTOR |CD-R PX-W2410A|1.04)

 

Trouble writing: "1-9-17-2002 CD Backup" (143130624), error -206 (drive reported a failure: dirty heads, bad media, etc.)

 

9/16/2002 9:02:16 PM: Execution stopped by operator

 

Remaining: 36246 files, 2.9 GB

 

Completed: 2 files, 2 KB

 

Performance: 0.1 MB/minute

 

Duration: 00:04:38 (00:01:44 idle/loading/preparing)

 

 

 

+ Executing Immediate Backup at 9/16/2002 9:04 PM

 

To Backup Set 9-17-2002 CD Backup...

 

 

 

- 9/16/2002 9:04:18 PM: Copying System (C:)

 

File "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat": can't read, error -1020 (sharing violation)

 

File "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat": can't read, error -1020 (sharing violation)

 

Additional error information for device "Plextor CD-RW" [1:0],

 

Sense > f0 00 03 00 01 2e 20 0a 00 00 00 00 00 00 00 00 00 00

 

(PLEXTOR |CD-R PX-W2410A|1.04)

 

Trouble writing: "1-9-17-2002 CD Backup" (143130624), error -206 (drive reported a failure: dirty heads, bad media, etc.)

 

9/16/2002 9:06:32 PM: Execution stopped by operator

 

Remaining: 36253 files, 2.9 GB

 

Completed: 0 files, zero KB

 

Performance: 0.0 MB/minute

 

Duration: 00:02:13 (00:00:53 idle/loading/preparing)

 

 

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In reply to:

Additional error information for device "Plextor CD-RW" [1:0],

 

Sense > f0 00 03 00 01 2e 26 0a 00 00 00 00 00 00 00 00 00 00


 

Sense data is generated by the device and contains detailed information about error conditions. Typically only the hardware vendor can decipher what the exact error may be. Essentially, the drive is reporting that there is a problem.

 

 

 

In reply to:

Trouble writing: "1-9-17-2002 CD Backup" (143130624), error -206 (drive reported a failure: dirty heads, bad media, etc.)


 

This is how Retrospect reports hardware generated errors back out to the user. Troubleshooting involves many different variables, and the end result may not be a problem with the device, but with something else along the hardware bus. With a little troubleshooting, you should be able to isolate the cause of the problem.

 

 

 

The first thing you want to try is a new disc. If the new disc works, then the disc you are seeing the error with is bad. If not, try another brand. If you see the error on all discs, you should look into the following possibilities:

 

 

 

Was ASPI installed correctly? Run ASPICHK (in the Retrospect Program Files folder) to make sure ASPI is "green." If not, try a reinstall (ASPIINST.exe). If you still have problems, consult the Retrospect User's Guide or Adaptec's website.

 

 

 

Enable NT SCSI Passthrough to bypass ASPI: From the Retrospect Directory hit Ctrl-Alt-P-P. Under "Execution," check "Enable NT SCSI Passthrough." Click OK. Quit and relaunch.

 

 

 

If you still don't have any luck, I'd recommend the following hardware troubleshooting steps.

 

 

 

Try straightening out the internal ribbon cabling.

 

 

 

Try switching master and slave settings.

 

 

 

Try new internal cabling.

 

 

 

Try updating the firmware on the device if possible (see the drive manufacturer's website).

 

 

 

Are the drivers for the IDE controller current? Try updating them with an approved update from your PC vendor.

 

 

 

Finally, try bringing this drive to another PC and trying the backup. If it works here, you could be having a problem with either the ATAPI bus on the original machine or with the PC itself.

 

 

 

I wouldn't depend on your current backup for emergencies. If Retrospect cannot verify the data, it cannot be restored.

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