logout Posted September 13, 2002 Report Share Posted September 13, 2002 I have a LaCie AIT1 U&I + with a OEM copy of Retrospect Desktop, but it isn't recognized. Why? Link to comment Share on other sites More sharing options...
AmyJ Posted September 13, 2002 Report Share Posted September 13, 2002 If you go to Configure > Devices > Device Status, does it see the drive at all? If so, please list Vendor, Product, Version and Driver (if available). If the drive is not seen in the Device Status window, check the Apple System Profiler > Devices and Volumes. Is the drive seen here? Link to comment Share on other sites More sharing options...
logout Posted September 16, 2002 Author Report Share Posted September 16, 2002 If I connect the drive to the Firewire port, I don't see it in System Profile; I only see it if I connect it to the USB port. But (via USB port) Retrospect can't see the Drive :-( Link to comment Share on other sites More sharing options...
AmyJ Posted September 16, 2002 Report Share Posted September 16, 2002 -If using Retrospect 5.0 on Mac OS 9.x, Retrospect Driver Update (RDU) version 2.6.101 or higher is needed. Check your Operations Log (in Retrospect Reports > Log) to check whether or not the RDU is loading. The drive should be visible to the Apple System Profiler regardless of whether it is connected via the USB or Firewire port. Make sure you are running the latest version of OS 9 (currently 9.2.2). Try the drive on another computer - does it show up properly? Link to comment Share on other sites More sharing options...
logout Posted September 17, 2002 Author Report Share Posted September 17, 2002 - OS 9.0.4 on an iMac with FireWire port (Firewire version 2.6) - Using Retrospect 4.3C (OEM Version) with RDU 2.5.101. The RDU is loaded properly at startup If I connect the device to the USB port, I see it in the Apple System Profiler. I can't see it if I connect it to the FireWire port. Do I need a firewire extension for this device? I've tried the device in another computer, with OS 9.2.1, connected via USB port. I see the device in the Apple System Profiler ("LaCie StudioDrive USB2", driver name: "USBMassStorageDriver"), but I can't see it in Retrospect... Link to comment Share on other sites More sharing options...
AmyJ Posted September 17, 2002 Report Share Posted September 17, 2002 The drive is supported by Retrospect. That your Firewire bus doesn't detect the drive could indicate a problem with the drive or with the bridge. Your computer should detect any device that is directly connected. Try with base extensions, plus the following enabled: -Retrospect SDAP Support 1.2 -Retrospect FireWire Support 1.1.2 -LaCie FireWire Support 6.4.5f1 -FireWire Support 2.8.4 Link to comment Share on other sites More sharing options...
logout Posted September 18, 2002 Author Report Share Posted September 18, 2002 Thanks... My system has Firewire Support 2.6 (not 2.8.4) Retrospect only installs this: -Retrospect SDAP Support 1.1.7 (not 1.2) -Retrospect FireWire Support 1.1.2 - It DOESN'T install LaCie FireWire Support 6.4.5f1 Where can I get these extensions?? Link to comment Share on other sites More sharing options...
AmyJ Posted September 18, 2002 Report Share Posted September 18, 2002 In looking at your original post, I noticed that you indicated that this is an OEM copy of Retrospect. Did Retrospect come bundled with _this_ LaCie drive or another drive? Link to comment Share on other sites More sharing options...
logout Posted September 20, 2002 Author Report Share Posted September 20, 2002 With this Drive... Did LaCie sold us a wrong copy of Retrospect??? Link to comment Share on other sites More sharing options...
AmyJ Posted September 23, 2002 Report Share Posted September 23, 2002 Try downloading the Extensions Updater: Updatescolor=blue> It will be listed under Retrospect 4.3 Check your LaCie installer disk for the LaCie FireWire Support 6.4.5f1 extension. Link to comment Share on other sites More sharing options...
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