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jaduke

App never connects

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Entered the host name for my engine Mac and the status screen just reads "Connecting..."

 

This is over WiFi on the local network. I'll try 3G and access from my home network later tonight.

 

I can use the "Net Utility" app to ping by name, so the address should be resolved correctly by the iPhone IP stack.

 

The server is a Mac Mini running nothing but the engine (8.1.626).

 

How long *should* it take to connect?

 

Thanks.

 

Cheers,

Jon

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For me, the *connection* was very, very quick. (And this was both over wireless in my office and over 3G at home.)

 

The initial "syncing" took much longer.

 

Any chance your Engine Mac has the firewall on blocking the needed ports to get to this?

 

 

 

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When I tried the connection at home, it was very quick, so it's not a firewall issue on the server side.

 

Another mystery looking for a solution.

 

Since it works remotely, I'm less concerned that it doesn't work in the office as I'm likely to manage from my laptop or another desktop when there.

 

Cheers,

Jon

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Russ,

 

Thanks for the hint, but I'm not port blocking anything on our internal private network.

 

I'll have to double-check which network (public or private) to which I'm connecting at work-could be the solution.

 

Thanks.

 

Cheers,

Jon

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What should be the server name that I should enter and which password - for my Mac or the server password in Retrospect itself?

Is there any documentation?

 

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Typically you enter the IP address of the backup computer. The password is the one you configure in the Retrospect console's preferences screen.

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ShieldsUp at grc.com confirms that I've got TCP port 22024 open, and Console on my Mac Server reports com.retrospect.RetroEngine saying "dag service: client connected" and then "dag service: client disconnected". This pair of messages repeats once per second.

 

The iPhone app alternates between 'connecting...' and 'Disconnected'.

 

Kinda bummed that I can't get it working. Not sure what to try next. Any advice?

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