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Express HD 2.5 Hangs


mginn12

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I am having a problem trying to configure a backup or a copy using express HD 2.5 with my Iomega ix2-200

 

I launch Express HD 2.5

I click on Setup

I then click either Backup or Copy ( I have tried both )

I then select "Let me choose specific files, folders and drives"

When I click Next and it hangs....

 

Anyone know how to remedy this issue?

 

Thanks!

Edited by Guest
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I have tested this on Windows XP SP3, and left it run when it hangs. Eventually, it brinks me back to the screen after about a half-hour, and allows me to delete a share to the old address. I have to do this for several shares though that are old wrong addresses.

 

I have EMC Retrospect Express HD 2.5 installed on a Vista XP2 machine, and it is reacting the same way, but it hangs indefinitely. It never returns.

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  • 3 months later...

I had the same problem. I finally fixed by renaming the directory C:\Documents and Settings\All Users\Application Data\RetroExp to something else (I used RetroExp.sav). This forced Retrospect to start over. I wall able to find my restore points and backup again (I was able to get past the file selection dialog). Bill

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  • 4 months later...

I seem to be having the same problem w/ Retrospect Express HD 2.5. (I am on Windows 7).

 

While the program worked fine with the earlier network drive I had; Now that I have purchased a new networked drive it continues to show the OLD (along with the new) IP ADDRESS of the discarded network drive; and while it seems to have selected the old (incorrect IP address) to back-up to, it just HANGS if I try to change the back-up destination to the new (correct) IP address.

 

Any thoughts on how to get around this? (the folders that exist for the program on WinXP don't seem to exist under Win 7.

 

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I did as suggested by Bill Laidig...it seems that the path he suggested exists in Win 7 as well, except the "documents and settings" folder is normally hidden and locked from the user. The way to get around it is to copy and paste the entire path he suggested into Windows explorer to get you there.

 

Renaming that folder indeed forces Retrospect to start without any initial settings, and the "hanging problem" disappears.

 

We'll see if the back-up works as planned.

 

Also, in a separate thread there seems to be a discussion about whether a full system back-up with Retrospect Express HD 2.5 even works on Win 7 (which is what I have)...but that is a whole different discussion...

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