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Constant 7.7 Crashes Using Server 2008 R2, Any thoughts?

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Hello,

 

I'm trying to bring up a new Retrospect 7.7 server on a Server 2008 R2 platform for use with a Dell Powervault 124T tape library.

 

It would intermittently work at first without crashing (maybe 3 or 4 times) and now it crashes without a doubt every time it tries to run a backup script that uses the tape library.

 

The library is a Retrospect supported device, it has the latest firmware from Dell as of 2/1 and the server has the most recent drivers from Dell as of 2/1.

 

Has anyone experienced issues like this?

 

The error specifically is as follows:

 

Assertion failure at devctrlr.cpp-631

 

 

I would be so thrilled if anyone has some input to help me out.

 

Thanks!

 

--Ryan

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Thank you for your reply,

 

I'm using the Powervault 124T over SAS with a LTO4 Drive. It's supposedly supported, but the device compatibility page doesn't suggest OS support for Windows Server 2008 R2.

 

I'd prefer 2008R2 over a previous version because of the integrated iSCSI initiator.

 

--Ryan

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You indeed seem to have a supported system... And 2008 R2 should be supported by 7.7 as well...

 

Did you already give support a call?

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ryany,

 

Have you tried Retrospect 7.7 build 208, which was released on Jan 26,2010?

 

The link to the Knowledgebase seems to be back up after being down for a few days. Build 208 release notes at http://kb.dantz.com/display/2n/articleDirect/index.asp?aid=9729&r=0.2908747.

 

No mention of R2 there (I'm using R1 SP2) but some mention of tape drive, interface, and stability fixes.

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Thanks for all the replies.

 

I've re-build the OS and Retrospect database from scratch and they seem be behaving now. It required going back and re-cataloging all my clients but at least they're being backed up now.

 

Thanks again,

 

Ryan

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