cygnus Posted February 3, 2010 Report Share Posted February 3, 2010 Hello, I'm trying to bring up a new Retrospect 7.7 server on a Server 2008 R2 platform for use with a Dell Powervault 124T tape library. It would intermittently work at first without crashing (maybe 3 or 4 times) and now it crashes without a doubt every time it tries to run a backup script that uses the tape library. The library is a Retrospect supported device, it has the latest firmware from Dell as of 2/1 and the server has the most recent drivers from Dell as of 2/1. Has anyone experienced issues like this? The error specifically is as follows: Assertion failure at devctrlr.cpp-631 I would be so thrilled if anyone has some input to help me out. Thanks! --Ryan Quote Link to comment Share on other sites More sharing options...
Ramon88 Posted February 4, 2010 Report Share Posted February 4, 2010 What interface does your library use? SAS or LVD SCSI? And which tape format, LTO-2, 3 or 4? Not all possible combinations seem to be supported. See: http://www.retrospect.com/supportupdates/technical/retrospect/search/?q=124T Quote Link to comment Share on other sites More sharing options...
cygnus Posted February 4, 2010 Author Report Share Posted February 4, 2010 Thank you for your reply, I'm using the Powervault 124T over SAS with a LTO4 Drive. It's supposedly supported, but the device compatibility page doesn't suggest OS support for Windows Server 2008 R2. I'd prefer 2008R2 over a previous version because of the integrated iSCSI initiator. --Ryan Quote Link to comment Share on other sites More sharing options...
Ramon88 Posted February 4, 2010 Report Share Posted February 4, 2010 You indeed seem to have a supported system... And 2008 R2 should be supported by 7.7 as well... Did you already give support a call? Quote Link to comment Share on other sites More sharing options...
rlshew Posted February 4, 2010 Report Share Posted February 4, 2010 ryany, Have you tried Retrospect 7.7 build 208, which was released on Jan 26,2010? The link to the Knowledgebase seems to be back up after being down for a few days. Build 208 release notes at http://kb.dantz.com/display/2n/articleDirect/index.asp?aid=9729&r=0.2908747. No mention of R2 there (I'm using R1 SP2) but some mention of tape drive, interface, and stability fixes. Quote Link to comment Share on other sites More sharing options...
Ramon88 Posted February 5, 2010 Report Share Posted February 5, 2010 According to the system requirements page Windows Server 2008 R2 is supported. Quote Link to comment Share on other sites More sharing options...
cygnus Posted February 5, 2010 Author Report Share Posted February 5, 2010 Thanks for all the replies. I've re-build the OS and Retrospect database from scratch and they seem be behaving now. It required going back and re-cataloging all my clients but at least they're being backed up now. Thanks again, Ryan Quote Link to comment Share on other sites More sharing options...
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