Seagate STT-20000A

[Uptime]

I downloaded the Retrospect's Professional trial version and it sees my tape drive, (an internal Seagate STT-20000A Travan), but there is a message next to it that says it is not responding. The drive is listed on Retrospect's web site as "qualified" under Windows. How do I erase the tape so that I can use the trial version?

[AmyJ]

What operating system are you using? If Windows XP, make sure you check the Seagate site for updates.

 

 

 

"Not responding" indicates that Retrospect is attempting to send commands to the drive, but the drive is not accepting commands.

 

 

 

Was ASPI installed correctly? Run ASPICHK (in the Retrospect Program Files folder) to make sure ASPI is "green." If not, try a reinstall (ASPIINST.exe). If you still have problems, consult the Retrospect User's Guide or Adaptec's website.

 

 

 

Is this Windows NT or 2000? If so, enable NT SCSI Passthrough to bypass ASPI: From the Retrospect Directory hit Ctrl-Alt-P-P. Under "Execution," check "Enable NT SCSI Passthrough." Click OK. Quit and relaunch.

 

 

 

If you still don't have any luck, I'd recommend the following hardware troubleshooting steps.

 

 

 

Try a different disc in your drive. If you're trying discs of the same brand, try at least one of a different brand.

 

 

 

Try straightening out the internal ribbon cabling.

 

 

 

Try switching master and slave settings.

 

 

 

Try new internal cabling.

 

 

 

Try updating the firmware on the device if possible (see the drive manufacturer's website).

 

 

 

Are the drivers for the IDE controller current? Try updating them with an approved update from your PC vendor.

 

 

 

Finally, try bringing this drive to another PC and trying the backup. If it works here, you could be having a problem with either the ATAPI bus on the original machine or with the PC itself.