uwalum Posted January 9, 2010 Report Share Posted January 9, 2010 Retrospect 7.7 has a problem on my PC where it doesn't recognize my Bluray drive as an optical drive. When I right click on it on the Environment tab of the Storage Devices window, "Configure Optical Drive..." is greyed out. I've seen a few other posts with this problem but I haven't seen any solutions. I installed an old version of Retrospect (7.6) and I can configure the drive, but only for DVDs. If I then launch version 7.7, the drive works for DVDs, but I can't configure it for BluRays because the option is still greyed out. Any idea what is causing this? Here is the information about my system: Windows 7 64 bit Retrospect Professional 7.7.203 (64 bit) Driver update and hot fix version 7.7.102 (64 bit) Bluray drive: LG WH08LS20 Thanks, Paul Quote Link to comment Share on other sites More sharing options...
rhwalker Posted January 9, 2010 Report Share Posted January 9, 2010 Any idea what is causing this? Here is the information about my system: Windows 7 64 bit Retrospect Professional 7.7.203 (64 bit) Driver update and hot fix version 7.7.102 (64 bit) Bluray drive: LG WH08LS20 Yes. You don't have a supported drive. Supported Blu-ray drives Try getting a supported drive, or wait until your drive is supported. Russ Quote Link to comment Share on other sites More sharing options...
uwalum Posted January 10, 2010 Author Report Share Posted January 10, 2010 I'm aware that the drive isn't supported, but Retrospect doesn't even recognize that it's an optical drive. Over the years I've used unsupported drives before and I've always been able to right click and get to the configuration screen. Paul Quote Link to comment Share on other sites More sharing options...
jrevans Posted March 26, 2010 Report Share Posted March 26, 2010 I have an almost identical configuration with the same drive. In the past I could use unsupported drives and manually 'configure' them. In fact I was able to 'configure' this particular drive with Retrospect Professional v7.6 using every media type it can write except blu-ray. Is there any reason why it cannot be configured with v7.7? Is there any place where we can submit requests for particular hardware to be supported? Looking at the list of supported blue-ray drives there are only three, and only two are SATA. This list has not changed in quite some time and all of the listed drives are discontinued models. Can we put down a vote for some blu-ray support somewhere? Quote Link to comment Share on other sites More sharing options...
uwalum Posted March 30, 2010 Author Report Share Posted March 30, 2010 I was hoping that the 7.7.325 update would fix this problem with the SATA LG blu-ray drive, but it didn't. It did fix the same problem with a SATA DVD Plextor PX-880SA. It's unsupported, but I was able to do a custom configuration. That's a step in the right direction. I agree that there should be some currently available SATA blu-ray drives supported. In fact, even the two SATA DVD drives listed as compatible are obsolete and not available anymore. Paul Quote Link to comment Share on other sites More sharing options...
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