gpeters Posted December 31, 2009 Report Share Posted December 31, 2009 I'm running Retrospect 7.0.xxx on a Windows Small Business Server 2003 I have the email notification setup and sometimes I stop receiving email notifications. When this happens I check the history tab (under Activity Monitor) I see an entry every time the backup runs. But I see no entry on the events tab. On the image below you will see 4 entries on the events tab but under the history tab you will see all the entries that should appear on the events tab and I should also have received email reminders for them. I have looked in the KB but can't find anything on this problem. Any ideas why this is? Quote Link to comment Share on other sites More sharing options...
gpeters Posted January 28, 2010 Author Report Share Posted January 28, 2010 Is there anyone out there who could offer some help on this? I have this problem at three customer sites now Anyone? Quote Link to comment Share on other sites More sharing options...
jwright Posted January 28, 2010 Report Share Posted January 28, 2010 How are your e-mail preferences configured? I don't recall the way the Prefs menu is set up in 7.0. Do you have both the "Send e-mail for failure and media requests" and "Send e-mail for successful events" checked on these servers? Jeff Quote Link to comment Share on other sites More sharing options...
gpeters Posted January 28, 2010 Author Report Share Posted January 28, 2010 I have both checked. I believe the menu is still the same on 7.0 as 7.5 “Send e-mail for failure and media requests†“Send email for successful events†Quote Link to comment Share on other sites More sharing options...
jwright Posted January 28, 2010 Report Share Posted January 28, 2010 I assume that there are log entries for those items on the "History" tab that did not show up in the "Event" tab. I would take a close look and compare the logs between the events that triggered and e-mail and those that did not. Is there anything unusual there? Jeff Quote Link to comment Share on other sites More sharing options...
gpeters Posted January 28, 2010 Author Report Share Posted January 28, 2010 Yes As you can see from the attachments above. Yesterday I ran two scripts and both showed up under the history tab but only one showed up under the Events tab for which and email was sent out Quote Link to comment Share on other sites More sharing options...
jwright Posted January 28, 2010 Report Share Posted January 28, 2010 I see that you are missing several "Events". But if you have a History entry, then you can click on the entry and then select the "Log" button to see what was going on. I was just curious if you had examined the logs for each item to see if there was any unusual entries/errors that might help identify the cause of the problem. Jeff Quote Link to comment Share on other sites More sharing options...
gpeters Posted January 28, 2010 Author Report Share Posted January 28, 2010 I have done that more then once to check the log under the history tap and I can't see anything that would be causing the problem Like I said I have the same problem on more then one setup Is it a known bug? Quote Link to comment Share on other sites More sharing options...
jwright Posted January 28, 2010 Report Share Posted January 28, 2010 It definitely could be. That is older version of Retrospect. The 7.5 Read me says this under bug fixes: "E-mail notifications not working: This version of Retrospect fixes an issue that, in some cases, caused e-mail notifications to fail when users did not provide SMTP authentication information." Do an "Exact Phrase" search in the KB for "EMC Retrospect 7.5 for Windows Read Me". I didn't see anything that describes the exact problem you are having though. Jeff Quote Link to comment Share on other sites More sharing options...
gpeters Posted January 28, 2010 Author Report Share Posted January 28, 2010 Perhaps I will need to upgrade Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.