pentium4forever Posted October 19, 2009 Report Share Posted October 19, 2009 Hello, For quite some time, I've been getting the error below. I've substituted the backup set name for privacy purposes. How in the world do I get it fixed? The server in question, the First Storage Group, Second Storage Group, all related to Exchange. I've noticed the 1004 error has caused Retrospect to crash occasionally. The errors are below. I found some articles but they all seem to speak of SQL. We use another product for compressing and backing up SQL, we do write SQL data to tape via retrospect. Check out the errors below. + Normal backup using Test1 Exchange at 10/19/2009 6:39 AM (Execution unit 2) To Backup Set Test1... - 10/19/2009 6:39:48 AM: Copying First Storage Group on testad02 Backup type: Full T-8: >>>HrESEBackupSetup(050d) -- T-8: MapError: unknown Windows error 1,293 Trouble reading files, error -1004 (Database Backup/Restore error) 10/19/2009 6:40:29 AM: Execution incomplete Remaining: 2 files, 23.7 GB Completed: 0 files, zero KB, with 0% compression Performance: 0.0 MB/minute Duration: 00:00:41 (00:00:12 idle/loading/preparing) + Normal backup using Test1 Exchange at 10/19/2009 5:47 AM (Execution unit 2) To Backup Set Test1... - 10/19/2009 5:47:25 AM: Copying First Storage Group on testad02 Backup type: Full T-8: >>>HrESEBackupSetup(050d) -- T-8: MapError: unknown Windows error 1,293 Trouble reading files, error -1004 (Database Backup/Restore error) 10/19/2009 5:48:19 AM: Execution incomplete Remaining: 2 files, 23.7 GB Completed: 0 files, zero KB, with 0% compression Performance: 0.0 MB/minute Duration: 00:00:54 (00:00:20 idle/loading/preparing) + Normal backup using Test1 Exchange at 10/19/2009 5:08 AM (Execution unit 2) To Backup Set Test1... - 10/19/2009 5:08:34 AM: Copying First Storage Group on testad02 Backup type: Full T-8: >>>HrESEBackupSetup(050d) -- T-8: MapError: unknown Windows error 1,293 Trouble reading files, error -1004 (Database Backup/Restore error) 10/19/2009 5:09:23 AM: Execution incomplete Remaining: 2 files, 23.7 GB Completed: 0 files, zero KB, with 0% compression Performance: 0.0 MB/minute Duration: 00:00:49 (00:00:18 idle/loading/preparing) Thanks, Nick Quote Link to comment Share on other sites More sharing options...
pentium4forever Posted October 19, 2009 Author Report Share Posted October 19, 2009 .......Anybody? Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 19, 2009 Report Share Posted October 19, 2009 Nick, How can you expect anyone to try to help? You have not provided any information about the version of Retrospect (x.x.x) that you are using. You have not provided any information about your hardware specifics or OS version. It's just not possible for anyone to read your mind. Might be that tinfoil hat... Russ Quote Link to comment Share on other sites More sharing options...
pentium4forever Posted October 19, 2009 Author Report Share Posted October 19, 2009 Russ, Sorry, I'm glad I at least got someone's attention. The server Retrospect runs on is Server 2003 64-bit. Retrospect Multi-Server is the flavor. Retrospect 7.6.123. The exchange server is running server 2003, and the latest retrospect client software. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 19, 2009 Report Share Posted October 19, 2009 Do you have the Exchange Server Agent add-on? Retrospect Add-ons Quote Link to comment Share on other sites More sharing options...
pentium4forever Posted October 19, 2009 Author Report Share Posted October 19, 2009 How can I tell if I have it? Under volumes I see "Exchange mailboxes and the first and second storage unit groups. Looking in licensing manager, we have the "Exchange Backup Add-on being used or installed. Only one I see, this is listed right under Exchange Database/Mailbox backup. (we use Exchange 2007) Cheers, Nick Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 19, 2009 Report Share Posted October 19, 2009 Hmmm. Info should be on the licensing manager. Look at the matrix at the bottom of the Add-On page. Quote Link to comment Share on other sites More sharing options...
pentium4forever Posted October 19, 2009 Author Report Share Posted October 19, 2009 I just looked, Exchange Backup Add-on is the last one listed in the whole box. 1 used 0 available for status of exchange database/mailboxes backup. Cheers, Nick Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 19, 2009 Report Share Posted October 19, 2009 Ok, then that's not your problem. I was hoping that it would be something simple. See this thread for some suggestions by Robin for the same problem. Trouble reading files, error -1004 Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 20, 2009 Report Share Posted October 20, 2009 What authentication methods are you using for the Exchange/RBU account? What groups is that account a member of? Quote Link to comment Share on other sites More sharing options...
pentium4forever Posted October 20, 2009 Author Report Share Posted October 20, 2009 Mayoff, Thanks for the response. The server that runs Retrospect server and services the clients, it is on a Windows 2003 Enterprise 64-bit platform, and not joined to any domain. On the server which we nicknamed Terastorus that acts as the retrospect server, it connects via domain authentication to the client, in this instance the client is an Exchange server. When I go into volumes, the login info: it's set to domain authentication and username is xbackupsvc and there's a password configured. for domain it has xdomainnet.com (hiding the identity for privacy purposes) This xbackupsvc account is a domain account in Active Directory on the Exchange server. What groups is the account a member of? Backup Operators, Domain Admins, Domain Users, Enterprise Admins, & Exchange Organizational Administrators. Cheers, Nick Quote Link to comment Share on other sites More sharing options...
pentium4forever Posted October 20, 2009 Author Report Share Posted October 20, 2009 The first storage group always generates the 1004 error, the Second storage group DOES NOT. Also, individual mailboxes back up fine, mainly just the first storage database that is an issue. Looking on the exchange server event logs, I do see some errors in it's application logs saying a process already started with first storage group. There a conflict or something I wonder? One of the links that someone provided earlier, should I dismount the mailbox database on the exchange server and remount it? Or reboot the exchange server? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 20, 2009 Report Share Posted October 20, 2009 Did you review this document: http://kb.dantz.com/article.asp?article=9633&p=2 Quote Link to comment Share on other sites More sharing options...
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