Zman 0 Report post Posted September 20, 2009 Hello, When I double click on the Retrospect Express HD icon it says "Welcome to Retrospect Express HD" Updating Status... 0 restore points available and doesn't go any further. It won't go to the next page which used to allow me to click on the backup button. It worked the last time I updated about a month ago. Prestige Desktop Hard Drive 500 GB Running Microsoft Windows XP home edition Any suggestions? Thank you in advance. Share this post Link to post Share on other sites
Mayoff 124 Report post Posted September 21, 2009 What OS version? What version of Express HD? Share this post Link to post Share on other sites
Zman 0 Report post Posted September 27, 2009 I am running MS Windows XP Home Edition and have Retrospect Express HD 2.5. When I double click on the icon it says Updating status.... and doesn't go any further. Can I uninstall and reinstall new software. If so, how do I do it? Thanks. Share this post Link to post Share on other sites
Mayoff 124 Report post Posted September 28, 2009 You can uninstall from add and remove programs. Also delete the Retroexpress older in all users/application date/Retrospect Share this post Link to post Share on other sites
Zman 0 Report post Posted October 3, 2009 Where do I download the new software from? Is there a link somewhere or just uninstall the current version and plug back in the external drive? Share this post Link to post Share on other sites
rhwalker 2 Report post Posted October 5, 2009 Where do I download the new software from? Is there a link somewhere or just uninstall the current version and plug back in the external drive? Retrospect Express update Share this post Link to post Share on other sites
Zman 0 Report post Posted October 28, 2009 I uninstalled and reinstalled. I'm still getting the same error message and the screen won't go any further. Any suggestions? Share this post Link to post Share on other sites
rhwalker 2 Report post Posted October 29, 2009 What same error message? You haven't mentioned any error message earlier in this thread. Russ Share this post Link to post Share on other sites
Zman 0 Report post Posted November 15, 2009 Russ, You must be joking. I mentioned it in my first and second thread. 1) When I double click on the Retrospect Express HD icon it says "Welcome to Retrospect Express HD" Updating Status... 0 restore points available and doesn't go any further. 2) I am running MS Windows XP Home Edition and have Retrospect Express HD 2.5. When I double click on the icon it says Updating status.... and doesn't go any further. Share this post Link to post Share on other sites