Zman Posted September 20, 2009 Report Share Posted September 20, 2009 Hello, When I double click on the Retrospect Express HD icon it says "Welcome to Retrospect Express HD" Updating Status... 0 restore points available and doesn't go any further. It won't go to the next page which used to allow me to click on the backup button. It worked the last time I updated about a month ago. Prestige Desktop Hard Drive 500 GB Running Microsoft Windows XP home edition Any suggestions? Thank you in advance. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 21, 2009 Report Share Posted September 21, 2009 What OS version? What version of Express HD? Quote Link to comment Share on other sites More sharing options...
Zman Posted September 27, 2009 Author Report Share Posted September 27, 2009 I am running MS Windows XP Home Edition and have Retrospect Express HD 2.5. When I double click on the icon it says Updating status.... and doesn't go any further. Can I uninstall and reinstall new software. If so, how do I do it? Thanks. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 28, 2009 Report Share Posted September 28, 2009 You can uninstall from add and remove programs. Also delete the Retroexpress older in all users/application date/Retrospect Quote Link to comment Share on other sites More sharing options...
Zman Posted October 3, 2009 Author Report Share Posted October 3, 2009 Where do I download the new software from? Is there a link somewhere or just uninstall the current version and plug back in the external drive? Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 5, 2009 Report Share Posted October 5, 2009 Where do I download the new software from? Is there a link somewhere or just uninstall the current version and plug back in the external drive? Retrospect Express update Quote Link to comment Share on other sites More sharing options...
Zman Posted October 28, 2009 Author Report Share Posted October 28, 2009 I uninstalled and reinstalled. I'm still getting the same error message and the screen won't go any further. Any suggestions? Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 29, 2009 Report Share Posted October 29, 2009 What same error message? You haven't mentioned any error message earlier in this thread. Russ Quote Link to comment Share on other sites More sharing options...
Zman Posted November 15, 2009 Author Report Share Posted November 15, 2009 Russ, You must be joking. I mentioned it in my first and second thread. 1) When I double click on the Retrospect Express HD icon it says "Welcome to Retrospect Express HD" Updating Status... 0 restore points available and doesn't go any further. 2) I am running MS Windows XP Home Edition and have Retrospect Express HD 2.5. When I double click on the icon it says Updating status.... and doesn't go any further. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.