Can't backup; Updating Status...Error

[Zman 0]

Hello,

 

When I double click on the Retrospect Express HD icon it says "Welcome to Retrospect Express HD"

Updating Status...

0 restore points available

and doesn't go any further. It won't go to the next page which used to allow me to click on the backup button. It worked the last time I updated about a month ago.

 

Prestige Desktop Hard Drive

500 GB

Running Microsoft Windows XP home edition

 

Any suggestions?

Thank you in advance.

 

[Mayoff 124]

What OS version? What version of Express HD?

[Zman 0]

I am running MS Windows XP Home Edition and have Retrospect Express HD 2.5. When I double click on the icon it says Updating status.... and doesn't go any further. Can I uninstall and reinstall new software. If so, how do I do it? Thanks.

[Mayoff 124]

You can uninstall from add and remove programs. Also delete the Retroexpress older in all users/application date/Retrospect

[Zman 0]

Where do I download the new software from? Is there a link somewhere or just uninstall the current version and plug back in the external drive?

[rhwalker 2]

Where do I download the new software from? Is there a link somewhere or just uninstall the current version and plug back in the external drive?

Retrospect Express update

[Zman 0]

I uninstalled and reinstalled. I'm still getting the same error message and the screen won't go any further. Any suggestions?

[rhwalker 2]

What same error message? You haven't mentioned any error message earlier in this thread.

 

Russ

[Zman 0]

Russ,

 

You must be joking. I mentioned it in my first and second thread.

 

1) When I double click on the Retrospect Express HD icon it says "Welcome to Retrospect Express HD"

Updating Status...

0 restore points available

and doesn't go any further.

 

2) I am running MS Windows XP Home Edition and have Retrospect Express HD 2.5. When I double click on the icon it says Updating status.... and doesn't go any further.