glennmiers Posted September 16, 2009 Report Share Posted September 16, 2009 Hi. I have installed version 8 on a 2009 model Mac Pro. We have successfully performed a back-up to an HP Ultrium 1760 tape drive. Now the Retrospect Engine won't start. When I click on the start button in the Engine Application in System Preferences (inputting 127.0.0.1 & admin password as we have the console & engine on the same machine) nothing happens. It stills says the engine is stopped. In the console I get 127.0.0.1 & the lightning bolt on the left, with Not Connected displayed on the right. I have updated both console & engine to version 8.1.526 but the problem persists. Any ideas? Cheers! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 16, 2009 Report Share Posted September 16, 2009 What does the OS X console say for the attempt to start the engine? Quote Link to comment Share on other sites More sharing options...
dangermouse Posted September 16, 2009 Report Share Posted September 16, 2009 This sounds the same as part of my problem, posted in another thread. The engine regularly died and would not start. Someone suggested going to the Terminal and entering: sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist After doing this, I am always able to Start the engine normally as you are trying to do. Quote Link to comment Share on other sites More sharing options...
Maser Posted September 16, 2009 Report Share Posted September 16, 2009 Are you running the engine under 10.6.1? I had an instance yesterday where everything was running along smoothly (this was on a test box) and I was doing manual backups of things and the engine just stopped. No amount of trying to start from the PrefPane worked. After I rebooted, it came back up. I haven't been able to reproduce that, though. Quote Link to comment Share on other sites More sharing options...
glennmiers Posted September 16, 2009 Author Report Share Posted September 16, 2009 Thanks everyone for your input. I'm hopingto get a Console log from the customer today & will report back. I will also try the Terminal suggestion if I don't have any success. Maser, rebooting didnt solve the problem in my case, thanks for letting me know i'm not the only one thats had this problem! Quote Link to comment Share on other sites More sharing options...
glennmiers Posted September 16, 2009 Author Report Share Posted September 16, 2009 Here's the Console report: Cool, it looks like this 17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] #3> DLLoadLib: no id resource in "/Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/libretrores.dylib", skipDyloCheck 0x1 17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] #2> 17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] Command line is /Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/RetroEngine 17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] #2> 17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] !Retrospect cannot start. 17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] Can't load the configuration, error -641 ( unknown). 17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] (version 0x0000 found, 0x0350 expected) 17/09/09 10:02:21 AM com.apple.launchd[1] (com.retrospect.RetroEngine[1040]) Exited with exit code: 127 17/09/09 10:02:21 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] #3> DLLoadLib: no id resource in "/Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/libretrores.dylib", skipDyloCheck 0x1 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] #2> 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] Command line is /Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/RetroEngine 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] #2> 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] !Retrospect cannot start. 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] Can't load the configuration, error -641 ( unknown). 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] (version 0x0000 found, 0x0350 expected) 17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine[1042]) Exited with exit code: 127 17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds 17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds 17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds 17/09/09 10:02:41 AM com.retrospect.RetroEngine[1045] #3> DLLoadLib: no id resource in "/Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/libretrores.dylib", skipDyloCheck 0x1 17/09/09 10:02:41 AM com.retrospect.RetroEngine[1045] #2> Then the 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] Command line is /Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/RetroEngine 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] #2> 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] !Retrospect cannot start. 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] Can't load the configuration, error -641 ( unknown). 17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] (version 0x0000 found, 0x0350 expected) 17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine[1042]) Exited with exit code: 127 17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds 17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds 17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds 17/09/09 10:02:41 AM com.retrospect.RetroEngine[1045] #3> DLLoadLib: no id resource in "/Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/libretrores.dylib", skipDyloCheck 0x1 17/09/09 10:02:41 AM com.retrospect.RetroEngine[1045] #2> Keeps repeating... Still going..... Quote Link to comment Share on other sites More sharing options...
glennmiers Posted September 17, 2009 Author Report Share Posted September 17, 2009 I thought system specs might be useful too: Hardware Overview: Model Name: Mac Pro Processor Name: Quad-Core Intel Xeon Processor Speed: 2.8 GHz Number Of Processors: 2 Total Number Of Cores: 8 L2 Cache (per processor): 12 MB Memory: 4 GB Bus Speed: 1.6 GHz Boot ROM Version: MP31.006C.B05 SMC Version: 1.25f4 Serial Number: YM849077XYK System Software Overview: System Version: Mac OS X 10.5.6 (9G55) Kernel Version: Darwin 9.6.0 Boot Volume: Kitty Boot Mode: Normal PCI Cards: ATTO ExpressSAS H380: Name: pci117c,33 Type: SAS Controller Driver Installed: Yes Bus: PCI Slot: Slot-3 Vendor ID: 0x117c Device ID: 0x0033 Subsystem Vendor ID: 0x117c Subsystem ID: 0x0033 Revision ID: 0x0000 Link Width: x4 Link Speed: 2.5 GT/s ATI Radeon HD 2600: Name: ATY,Lamna Type: display Driver Installed: Yes Bus: PCI Slot: Slot-1 Vendor ID: 0x1002 Device ID: 0x9588 Subsystem Vendor ID: 0x106b Subsystem ID: 0x00a6 Revision ID: 0x0000 Link Width: x16 Link Speed: 5.0 GT/s ATTO ExpressSAS R380: Name: pci117c,2c Type: RAID Controller Driver Installed: Yes Bus: PCI Slot: Slot-2 Vendor ID: 0x117c Device ID: 0x002c Subsystem Vendor ID: 0x117c Subsystem ID: 0x002c Revision ID: 0x0000 Link Width: x1 Link Speed: 2.5 GT/s SAS: SAS Domain 0: Vendor: ATTO Technology Product: ATTO ExpressSAS H380 Revision: 0 Bus: PCI Slot: Slot-3 Initiator Identifier: 65536 SCSI Target Device @ 0: SAS Address: 50:01:10:A0:01:04:43:54 SCSI Target Identifier: 0 SCSI Peripheral Device Type: 1 Manufacturer: HP Model: Ultrium 4-SCSI Revision: U29D SCSI Logical Unit @ 0: SCSI Logical Unit Number: 0 SAS Domain 1: Vendor: ATTO Technology Product: ATTO ExpressSAS R380 Revision: 0 Bus: PCI Slot: Slot-2 Initiator Identifier: 65536 SCSI Target Device @ 0: SAS Address: 50:01:08:68:00:00:1A:F0 SCSI Target Identifier: 0 SCSI Peripheral Device Type: 0 Manufacturer: ATTO Model: ProAvio00 Revision: 0001 SCSI Logical Unit @ 0: Capacity: 9.55 TB SCSI Logical Unit Number: 0 Manufacturer: ATTO Model: ProAvio00 Revision: 0001 Removable Media: Yes Detachable Drive: No BSD Name: disk6 Mac OS 9 Drivers: No Partition Map Type: GPT (GUID Partition Table) S.M.A.R.T. status: Not Supported Volumes: Tiny Beast: Capacity: 9.55 TB Available: 5.87 TB Writable: Yes File System: HFS+ BSD Name: disk6s2 Mount Point: /Volumes/Tiny Beast Retrospect: Version: 8.1 Last Modified: 11/09/09 7:32 AM Kind: Universal Get Info String: 8.1.525.1 © 1989-2009 EMC Corporation. All rights reserved. Location: /Applications/EMC Retrospect 8/Retrospect.app Uninstall Retrospect 8: Last Modified: 26/06/09 4:41 AM Kind: Universal Location: /Applications/EMC Retrospect 8/Uninstall Retrospect 8.app Retrospect Client: Version: 6.3.019 Last Modified: 14/09/09 4:02 PM Kind: Universal Get Info String: 6.3.019, Copyright 1989-2009 EMC Corporation Location: /Applications/Retrospect Client.app Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 18, 2009 Report Share Posted September 18, 2009 I see in the log a Can't load the configuration, error -641 ( unknown) error. I am not sure about this case but that is often cause by corrupt catalog files or even corrupt preferences. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 18, 2009 Report Share Posted September 18, 2009 I bet the engine can't start because the config80.dat file is corrupt. Quote Link to comment Share on other sites More sharing options...
glennmiers Posted September 21, 2009 Author Report Share Posted September 21, 2009 OK, so do I delete the config file & start from fresh? I did uninstall & reinstall earlier to no effect. What process should I follow to ensure corrupt files are also removed before reinstalling? Also, will removing these config files destroy any previous back-ups that have been done? Cheers. Quote Link to comment Share on other sites More sharing options...
eppinizer Posted September 21, 2009 Report Share Posted September 21, 2009 You will have first to stop the Retrospect engine by going to system preferences/Retrospect and clicking on "Stop Retrospect Engine" Then, go to /Library/Application Support/Retrospect. You will find Config80.dat and Config80.bak. These are the corrupt files that Robin mentioned You can rename these files or delete them. Deleting these files do not affect previous backups, but you will have to locate your catalog files, recreate your scripts,re enter your license code,re-add your clients and shares etc. All of your data will be fine as long as your media set files are left alone. After this is done, go back to system pref's and start retrospect engine. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted September 21, 2009 Report Share Posted September 21, 2009 Or restore an uncorrupted config file from a backup once you can get the engine to start. Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted September 22, 2009 Report Share Posted September 22, 2009 Or restore an uncorrupted config file from a backup Of course, you would have to have maintained a backup of this file to have an uncorrupted version to fall back on. Long time Retrospect users know how important this is; newer users generally get the hint after the first time they need to start over again. Dave Quote Link to comment Share on other sites More sharing options...
kyeoh Posted January 7, 2010 Report Share Posted January 7, 2010 I've just run into this problem. My console log files are different though. The problem was fixed by running "sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist" in the Terminal as suggested. I'm wondering why this keeps happening (3 times in 24 hours so far). The console & engine (latest versions) run on a MBP 15 OS X 10.6.2. The System Preferences panel shows the engine to be stopped. Retrospect console can't contact the engine. Attempts to start the Engine in System Preferences give the following message in the system console: 7/01/10 20:38:21 authexec[813] executing /Library/PreferencePanes/RetrospectServer.prefPane/Contents/Resources/Retrospect 7/01/10 20:38:21 [0x0-0x6e06e].com.apple.systempreferences 2010-01-07 20:38:21.684 Retrospect[813:e07] Retro Prefs Pane Helper: start_server 7/01/10 20:38:21 sudo[814] root : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/bin/launchctl load /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist 7/01/10 20:38:21 [0x0-0x6e06e].com.apple.systempreferences com.retrospect.RetroEngine: Already loaded Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 7, 2010 Report Share Posted January 7, 2010 The log is showing an error from launchd saying the launchd script is Already loaded. This is different from RetroEngine actually running. Go to the terminal and type the following line of code to unload the launchd script. sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist Then go to the preference pane and start the engine. Quote Link to comment Share on other sites More sharing options...
kyeoh Posted January 8, 2010 Report Share Posted January 8, 2010 Yep, works, as I said above. But why is this problem repeatedly happening? Quote Link to comment Share on other sites More sharing options...
tmyers Posted January 9, 2010 Report Share Posted January 9, 2010 I also am getting the engine not starting. (It was running and I was looking at some script rules from another machine and it suddenly showed it was disconnected. Looking on the server I saw the prefs showed the "Start engine" button indicating it was stopped. I pressed the start, entered the password and it it just stayed "Start Retrospect". I am running 10.6.2 on a OSX Quad core server. Here is the console.... 1/9/10 4:20:18 PM authexec[42646] executing /Library/PreferencePanes/RetrospectServer.prefPane/Contents/Resources/Retrospect 1/9/10 4:20:18 PM [0x0-0x11b11b].com.apple.systempreferences 2010-01-09 16:20:18.637 Retrospect[42646:e07] Retro Prefs Pane Helper: start_server 1/9/10 4:20:18 PM sudo[42647] root : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/bin/launchctl load /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist 1/9/10 4:20:19 PM [0x0-0x11b11b].com.apple.systempreferences com.retrospect.RetroEngine: Already loaded Executing Robin's sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist Now allows it to start. Quote Link to comment Share on other sites More sharing options...
tmyers Posted January 9, 2010 Report Share Posted January 9, 2010 Retrospect just crashed again. I just added a new tape and turned on proactive backups, then it crashed. 1/9/10 6:02:27 PM com.retrospect.RetroEngine[45226] #3> LmGet: ndex = 25092, zero offset 1/9/10 6:02:27 PM com.retrospect.RetroEngine[45226] Assertion failure at "elem.cpp-1098", on threadID 0xB23A7000 1/9/10 6:02:28 PM com.apple.launchd[1] (com.retrospect.RetroEngine[45226]) Exited with exit code: 255 Retrospect 8.1 has been totally unusable for me. Quote Link to comment Share on other sites More sharing options...
redleader Posted August 21, 2014 Report Share Posted August 21, 2014 I have this issue too suddenly after years of no problems. Here's my issue in terminal: maya-server:~ admin$ sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist launchctl: Couldn't stat("/Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist"): No such file or directory nothing found to unload maya-server:~ admin$ Help! thx ... Quote Link to comment Share on other sites More sharing options...
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