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glennmiers

Retrospect 8 Engine won't start

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Hi.

I have installed version 8 on a 2009 model Mac Pro. We have successfully performed a back-up to an HP Ultrium 1760 tape drive. Now the Retrospect Engine won't start. When I click on the start button in the Engine Application in System Preferences (inputting 127.0.0.1 & admin password as we have the console & engine on the same machine) nothing happens. It stills says the engine is stopped. In the console I get 127.0.0.1 & the lightning bolt on the left, with Not Connected displayed on the right.

I have updated both console & engine to version 8.1.526 but the problem persists. Any ideas?

 

Cheers!

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This sounds the same as part of my problem, posted in another thread. The engine regularly died and would not start. Someone suggested going to the Terminal and entering:

sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist

 

After doing this, I am always able to Start the engine normally as you are trying to do.

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Are you running the engine under 10.6.1?

 

I had an instance yesterday where everything was running along smoothly (this was on a test box) and I was doing manual backups of things and the engine just stopped.

 

No amount of trying to start from the PrefPane worked. After I rebooted, it came back up.

 

I haven't been able to reproduce that, though.

 

 

 

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Thanks everyone for your input. I'm hopingto get a Console log from the customer today & will report back. I will also try the Terminal suggestion if I don't have any success. Maser, rebooting didnt solve the problem in my case, thanks for letting me know i'm not the only one thats had this problem!

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Here's the Console report:

 

Cool, it looks like this 17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] #3> DLLoadLib: no id resource in "/Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/libretrores.dylib", skipDyloCheck 0x1

17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] #2>

17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] Command line is /Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/RetroEngine

17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] #2>

17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] !Retrospect cannot start.

17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] Can't load the configuration, error -641 ( unknown).

17/09/09 10:02:21 AM com.retrospect.RetroEngine[1040] (version 0x0000 found, 0x0350 expected)

17/09/09 10:02:21 AM com.apple.launchd[1] (com.retrospect.RetroEngine[1040]) Exited with exit code: 127

17/09/09 10:02:21 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] #3> DLLoadLib: no id resource in "/Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/libretrores.dylib", skipDyloCheck 0x1

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] #2>

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] Command line is /Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/RetroEngine

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] #2>

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] !Retrospect cannot start.

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] Can't load the configuration, error -641 ( unknown).

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] (version 0x0000 found, 0x0350 expected)

17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine[1042]) Exited with exit code: 127

17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds

17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds

17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds

17/09/09 10:02:41 AM com.retrospect.RetroEngine[1045] #3> DLLoadLib: no id resource in "/Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/libretrores.dylib", skipDyloCheck 0x1

17/09/09 10:02:41 AM com.retrospect.RetroEngine[1045] #2>

 

Then the

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] Command line is /Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/RetroEngine

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] #2>

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] !Retrospect cannot start.

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] Can't load the configuration, error -641 ( unknown).

17/09/09 10:02:31 AM com.retrospect.RetroEngine[1042] (version 0x0000 found, 0x0350 expected)

17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine[1042]) Exited with exit code: 127

17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds

17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds

17/09/09 10:02:31 AM com.apple.launchd[1] (com.retrospect.RetroEngine) Throttling respawn: Will start in 10 seconds

17/09/09 10:02:41 AM com.retrospect.RetroEngine[1045] #3> DLLoadLib: no id resource in "/Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/libretrores.dylib", skipDyloCheck 0x1

17/09/09 10:02:41 AM com.retrospect.RetroEngine[1045] #2>

 

Keeps repeating... Still going.....

 

 

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I thought system specs might be useful too:

Hardware Overview:

 

Model Name: Mac Pro

Processor Name: Quad-Core Intel Xeon

Processor Speed: 2.8 GHz

Number Of Processors: 2

Total Number Of Cores: 8

L2 Cache (per processor): 12 MB

Memory: 4 GB

Bus Speed: 1.6 GHz

Boot ROM Version: MP31.006C.B05

SMC Version: 1.25f4

Serial Number: YM849077XYK

 

 

System Software Overview:

 

System Version: Mac OS X 10.5.6 (9G55)

Kernel Version: Darwin 9.6.0

Boot Volume: Kitty

Boot Mode: Normal

 

 

PCI Cards:

 

ATTO ExpressSAS H380:

 

Name: pci117c,33

Type: SAS Controller

Driver Installed: Yes

Bus: PCI

Slot: Slot-3

Vendor ID: 0x117c

Device ID: 0x0033

Subsystem Vendor ID: 0x117c

Subsystem ID: 0x0033

Revision ID: 0x0000

Link Width: x4

Link Speed: 2.5 GT/s

 

ATI Radeon HD 2600:

 

Name: ATY,Lamna

Type: display

Driver Installed: Yes

Bus: PCI

Slot: Slot-1

Vendor ID: 0x1002

Device ID: 0x9588

Subsystem Vendor ID: 0x106b

Subsystem ID: 0x00a6

Revision ID: 0x0000

Link Width: x16

Link Speed: 5.0 GT/s

 

ATTO ExpressSAS R380:

 

Name: pci117c,2c

Type: RAID Controller

Driver Installed: Yes

Bus: PCI

Slot: Slot-2

Vendor ID: 0x117c

Device ID: 0x002c

Subsystem Vendor ID: 0x117c

Subsystem ID: 0x002c

Revision ID: 0x0000

Link Width: x1

Link Speed: 2.5 GT/s

 

 

SAS:

 

SAS Domain 0:

 

Vendor: ATTO Technology

Product: ATTO ExpressSAS H380

Revision: 0

Bus: PCI

Slot: Slot-3

Initiator Identifier: 65536

 

SCSI Target Device @ 0:

 

SAS Address: 50:01:10:A0:01:04:43:54

SCSI Target Identifier: 0

SCSI Peripheral Device Type: 1

Manufacturer: HP

Model: Ultrium 4-SCSI

Revision: U29D

 

SCSI Logical Unit @ 0:

 

SCSI Logical Unit Number: 0

 

SAS Domain 1:

 

Vendor: ATTO Technology

Product: ATTO ExpressSAS R380

Revision: 0

Bus: PCI

Slot: Slot-2

Initiator Identifier: 65536

 

SCSI Target Device @ 0:

 

SAS Address: 50:01:08:68:00:00:1A:F0

SCSI Target Identifier: 0

SCSI Peripheral Device Type: 0

Manufacturer: ATTO

Model: ProAvio00

Revision: 0001

 

SCSI Logical Unit @ 0:

 

Capacity: 9.55 TB

SCSI Logical Unit Number: 0

Manufacturer: ATTO

Model: ProAvio00

Revision: 0001

Removable Media: Yes

Detachable Drive: No

BSD Name: disk6

Mac OS 9 Drivers: No

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Not Supported

Volumes:

Tiny Beast:

Capacity: 9.55 TB

Available: 5.87 TB

Writable: Yes

File System: HFS+

BSD Name: disk6s2

Mount Point: /Volumes/Tiny Beast

 

 

Retrospect:

 

Version: 8.1

Last Modified: 11/09/09 7:32 AM

Kind: Universal

Get Info String: 8.1.525.1 © 1989-2009 EMC Corporation. All rights reserved.

Location: /Applications/EMC Retrospect 8/Retrospect.app

 

Uninstall Retrospect 8:

 

Last Modified: 26/06/09 4:41 AM

Kind: Universal

Location: /Applications/EMC Retrospect 8/Uninstall Retrospect 8.app

 

 

Retrospect Client:

 

Version: 6.3.019

Last Modified: 14/09/09 4:02 PM

Kind: Universal

Get Info String: 6.3.019, Copyright 1989-2009 EMC Corporation

Location: /Applications/Retrospect Client.app

 

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I see in the log a Can't load the configuration, error -641 ( unknown) error. I am not sure about this case but that is often cause by corrupt catalog files or even corrupt preferences.

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OK, so do I delete the config file & start from fresh? I did uninstall & reinstall earlier to no effect. What process should I follow to ensure corrupt files are also removed before reinstalling? Also, will removing these config files destroy any previous back-ups that have been done?

Cheers.

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You will have first to stop the Retrospect engine by going to system preferences/Retrospect and clicking on "Stop Retrospect Engine"

 

Then, go to /Library/Application Support/Retrospect. You will find Config80.dat and Config80.bak. These are the corrupt files that Robin mentioned

 

You can rename these files or delete them. Deleting these files do not affect previous backups, but you will have to locate your catalog files, recreate your scripts,re enter your license code,re-add your clients and shares etc.

 

All of your data will be fine as long as your media set files are left alone.

 

After this is done, go back to system pref's and start retrospect engine.

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Or restore an uncorrupted config file from a backup

 

Of course, you would have to have maintained a backup of this file to have an uncorrupted version to fall back on.

 

Long time Retrospect users know how important this is; newer users generally get the hint after the first time they need to start over again.

 

 

Dave

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I've just run into this problem. My console log files are different though. The problem was fixed by running "sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist" in the Terminal as suggested.

 

I'm wondering why this keeps happening (3 times in 24 hours so far). The console & engine (latest versions) run on a MBP 15 OS X 10.6.2.

 

The System Preferences panel shows the engine to be stopped. Retrospect console can't contact the engine. Attempts to start the Engine in System Preferences give the following message in the system console:

 

7/01/10 20:38:21 authexec[813] executing /Library/PreferencePanes/RetrospectServer.prefPane/Contents/Resources/Retrospect

7/01/10 20:38:21 [0x0-0x6e06e].com.apple.systempreferences 2010-01-07 20:38:21.684 Retrospect[813:e07] Retro Prefs Pane Helper: start_server

7/01/10 20:38:21 sudo[814] root : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/bin/launchctl load /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist

7/01/10 20:38:21 [0x0-0x6e06e].com.apple.systempreferences com.retrospect.RetroEngine: Already loaded

 

 

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The log is showing an error from launchd saying the launchd script is Already loaded. This is different from RetroEngine actually running.

 

Go to the terminal and type the following line of code to

unload the launchd script.

 

sudo launchctl unload

/Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist

 

Then go to the preference pane and start the engine.

 

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I also am getting the engine not starting. (It was running and I was looking at some script rules from another machine and it suddenly showed it was disconnected. Looking on the server I saw the prefs showed the "Start engine" button indicating it was stopped. I pressed the start, entered the password and it it just stayed "Start Retrospect". I am running 10.6.2 on a OSX Quad core server. Here is the console....

1/9/10 4:20:18 PM authexec[42646] executing /Library/PreferencePanes/RetrospectServer.prefPane/Contents/Resources/Retrospect

1/9/10 4:20:18 PM [0x0-0x11b11b].com.apple.systempreferences 2010-01-09 16:20:18.637 Retrospect[42646:e07] Retro Prefs Pane Helper: start_server

1/9/10 4:20:18 PM sudo[42647] root : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/bin/launchctl load /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist

1/9/10 4:20:19 PM [0x0-0x11b11b].com.apple.systempreferences com.retrospect.RetroEngine: Already loaded

 

Executing Robin's

sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist

 

Now allows it to start.

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Retrospect just crashed again. I just added a new tape and turned on proactive backups, then it crashed.

 

1/9/10 6:02:27 PM com.retrospect.RetroEngine[45226] #3> LmGet: ndex = 25092, zero offset

1/9/10 6:02:27 PM com.retrospect.RetroEngine[45226] Assertion failure at "elem.cpp-1098", on threadID 0xB23A7000

1/9/10 6:02:28 PM com.apple.launchd[1] (com.retrospect.RetroEngine[45226]) Exited with exit code: 255

 

Retrospect 8.1 has been totally unusable for me.

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I have this issue too suddenly after years of no problems.

Here's my issue in terminal:

 

maya-server:~ admin$ sudo launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist
launchctl: Couldn't stat("/Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist"): No such file or directory
nothing found to unload
maya-server:~ admin$ 
 
Help! thx ...

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