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641 error on launch

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Not sure if this is the right place to post this so plse bear with me! Suddenly got the above error after months of using with no problem. Have tried suggestions in Article number 6306 but am NOT asked for License Code on relaunching Retrospect, still just get the above error code. Does anyone know where I go from here? Cheers.

(PS I'm not a 'techie' so would need any answers to be in words of one syllable!)

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