CallMeDave Posted March 5, 2010 Report Share Posted March 5, 2010 It's my understanding that there is an initial 30-day no-charge support period It's my understanding that they are not charging anyone for Retrospect 8 support. Dave Quote Link to comment Share on other sites More sharing options...
b.luenenschloss Posted March 5, 2010 Report Share Posted March 5, 2010 Thanks to all being so patient with me! I was really upset yesterday evening. I'll give Retrospect Support a try. When I looked for any contact information, the only thing I got was "Technical Support is available to customers covered by a current support agreement or who pay for support incidents. Click for more information about EMC Insignia support offerings." I tried again this morning and followed several links and ended on Iomega-Support-Site?! I will call that german telephon number and hopefully there is somebody at the other end to help with Retrospect 8 Problems. Bernd Quote Link to comment Share on other sites More sharing options...
rhwalker Posted March 5, 2010 Report Share Posted March 5, 2010 I believe that this is the Retrospect support number for Germany: +49 69 29993 185 Russ Quote Link to comment Share on other sites More sharing options...
b.luenenschloss Posted April 12, 2010 Report Share Posted April 12, 2010 After more than one month of extreme slow communication with Iomega-Support, it's done! At last I got a Retrospect Driver Update (RDU) that solved our customers "catalog out of sync" problem. This update seems not to be publicly available by now. So ask your support technician for RDU811103.dmg. :speechless: Bernd Quote Link to comment Share on other sites More sharing options...
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