prstoessel Posted June 24, 2009 Report Share Posted June 24, 2009 Okay- I posted in logs in the past from my backup process and have been told that the "File Sharing Violations" etc. are what gives me the "Backup Incomplete" message. The answer is to buy the open-file agent, I was told. However, on the latest backup I made sure that all of the workstations were shut down and there were absolutely no open files anywhere. I still got the same message. Also, whenever I delete a user account and Exchange Server mailbox, I get errors in the log that it cannot back it up anymore. Is there a way to tell Retrospect that a mailbox has been deleted and therefore it doesn't need to back it up? I live for the day when Retrospect runs and gives me a "Backup Complete" message with no errors. Someone please tell me how to get there. Quote Link to comment Share on other sites More sharing options...
robvil Posted June 25, 2009 Report Share Posted June 25, 2009 To backup windows clients without errors you must have the open file option licens. This is not a retrospect issue, but more a Microsoft issue. As soon as the OS is running you have open files by the OS and only by using MS VSS writer (used by open file option) you can take a complete backup without problems. That´s why MS invented teh VSS writer and 3. party developers charge for this option in there backup software. Just as backup a sql database you need a agent for this or the SQL venders backup utility to dump the DB before doing a backup. Quote Link to comment Share on other sites More sharing options...
prstoessel Posted June 25, 2009 Author Report Share Posted June 25, 2009 Thanks for that explanation. I didn't realize that even though no files were open on workstations, that some files are still open by virtue of running Windows. Can you please look at the attached log file and tell me if there is anything else I should be concerned about? Quote Link to comment Share on other sites More sharing options...
robvil Posted June 25, 2009 Report Share Posted June 25, 2009 You are doing a backup on a SBS server? You do NOT have a complete backup of your server. Sharepoint SQL databases is not in the backup, nor is your exchange and you might end up with corrupted databases. You must buy the SBS package or SQL/Exchange/open file agants to get a valid backup. Quote Link to comment Share on other sites More sharing options...
prstoessel Posted June 25, 2009 Author Report Share Posted June 25, 2009 I have purchased the Exchange agent. That was the only thing extra I purchased. Once upon a time, it was backed up. I started having these issues when I migrated to SBS2003 from SBS2000. Does this have something to do with the recent SQL updates? Quote Link to comment Share on other sites More sharing options...
prstoessel Posted June 26, 2009 Author Report Share Posted June 26, 2009 I am backing up SBS2003 with Exchange Server. I continue to get errors from Retrospect indicating that backup either failed or is incomplete (see attached log in previous post). My c: drive on the server is approaching full capacity. I have moved the Retrospect catalog files to another partition and it was working just fine. However, now that my c: drive has less than 500 MB available, I am afraid that it may be causing Retrospect to fail. I have tried to clean everything out as much as possible and intend to rebuild the server so I can extend the partition, but don't want to do that until I know that I have a good backup in place - especially the Exchange Server. Advice? Quote Link to comment Share on other sites More sharing options...
prstoessel Posted July 1, 2009 Author Report Share Posted July 1, 2009 Alright, well, I'm still trying to backup things and still not getting good backups of the Exchange Server. I have freed up about 1.2 GB on the C: drive for the time being, so space should not be an issue for Retrospect to do its thing. It is still not backing up the Exchange Server. Please see the log I posted above. I can post a new one, but it would look just like the one I posted already. Help? Quote Link to comment Share on other sites More sharing options...
prstoessel Posted July 2, 2009 Author Report Share Posted July 2, 2009 Suppose I uninstall and reinstall Retrospect? Quote Link to comment Share on other sites More sharing options...
prstoessel Posted July 3, 2009 Author Report Share Posted July 3, 2009 This is my last call for help. I have cleared plenty of space off my c: drive. I have pruned all of the exchange mailboxes. I have the exchange server license installed. I have uninstalled/reinstalled retrospect. I am not getting good backups of my exchange server. My next solution is to switch to another product. Quote Link to comment Share on other sites More sharing options...
prstoessel Posted July 8, 2009 Author Report Share Posted July 8, 2009 I sure would have thought I'd have gotten SOME kind of response. Can no one out there help me? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 8, 2009 Report Share Posted July 8, 2009 Have you tried calling tech support directly? From the forum rules: While this forum is monitored by members of the EMC Technical Support team, it is not possible to reply to all questions and threads. This forum is not an official method for contacting technical support. EMC employees are under no obligation to reply to individual forum posts. If you need immediate technical support, you can contact technical support directly at http://www.emcinsignia.com/contactsupport Quote Link to comment Share on other sites More sharing options...
Ramon88 Posted July 8, 2009 Report Share Posted July 8, 2009 Robin can correct me if I'm wrong, but it looks like you need the SQL agent as well. Besides that, backing up a live database like SQL is not the easiest task to do. Restoring such a backup successfully can be even trickier. This is just one of those things that need specialized knowledge. Retrospect is able to do that kind of backup, but it's just not a simple 1-2-3 thing to get arranged or have explained to you. Remember you are talking about a LIVE server environment. Some things you will not be able to back up without specific agents. Furthermore files on a server change all the time. You will get compare errors if a file has changed between backing up and comparing. This will be the same with any backup solution. It might need a little bit more -specific- knowledge than you might have at this point in time? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 8, 2009 Report Share Posted July 8, 2009 MS SQL users need to use the SQL add on for a valid database backup. It is an add-on for each SQL server. Quote Link to comment Share on other sites More sharing options...
prstoessel Posted July 10, 2009 Author Report Share Posted July 10, 2009 I'll get the open file and sql agents and see if that solves the problem. Thank you all very much for replying to my post. Quote Link to comment Share on other sites More sharing options...
prstoessel Posted July 22, 2009 Author Report Share Posted July 22, 2009 I released and renewed the license and it would seem that my Exchange Server is backing up again. Here is a log file that indicates three errors on the BBALKE mailbox. Can someone please let me know if this is a concern? Thanks! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 22, 2009 Report Share Posted July 22, 2009 looks like you have corruption to a couple of messages. I don't think that is a big problem though. Quote Link to comment Share on other sites More sharing options...
prstoessel Posted July 23, 2009 Author Report Share Posted July 23, 2009 Okay. I can live with that. Thank you for your help throughout this issue. Quote Link to comment Share on other sites More sharing options...
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